Changing Your Main Domain

To change your main domain (the location of where your visitors will navigate to), you will need to submit a request containing your hosting account username and the main domain you want to change to in the Customer Support forum.

However, before requesting to change your main domain, read up on Parked (Alias), Addon and Sub Domains as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account, so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

If you have read up on Parked (Alias), Addon and Sub Domains yet you prefer to change your main domain, then post a topic in the Customer Support forum and make sure you provide your hosting account username and the main domain you want to change to, so the Admins can make the changes for you.

Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.

You will need to wait up to 2 hours for your main domain to become active.

If after a full 2 hours, you still see a message saying HelioHost Account Queued, then please clear your cache.

You will need to point your new domain to the following nameservers:

• ns1.heliohost.org

• ns2.heliohost.org