Changing Your Main Domain

Each HelioHost account can have up to 10 domains in total (including addon domains, subdomains, and aliases (parked domains)), for free. If you need more than 10 domains, they can be added for a donation.

Users cannot yet change the main domain on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented.

In the meantime, HelioHost staff will be happy to change your main domain for you.

Before Changing Your Main Domain

Before requesting to change your main domain, read up on Parked (Alias), Addon, and Subdomains as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

Make an Account Backup

There is a risk of data loss when main domains are changed. We strongly recommend you create an account backup before requesting to change your main domain.

As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

Submit a Request to Change Your Main Domain

Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.

To change your main domain (the location of where your visitors will navigate to), submit a request in the Customer Support forum and provide the following information:

1. Your hosting account username

2. The full domain name you want as your main domain, including the top-level domain (TLD):

   • If you're using HelioHost's domains, specify either helioho.st or heliohost.us

   • If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.)

Custom Domains

Nameservers

You will need to point your custom domain to the following nameservers:

• ns1.heliohost.org

• ns2.heliohost.org

DNS Records

If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:

Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Next Steps

Whether you are using one of HelioHost's domains or a custom domain, you will need to wait up to 2 hours for your new main domain to become fully active. If after an entire 2 hours, you still see a message saying HelioHost Account Queued, please clear your web browser cache.