Addon Domains

Each HelioHost account can have up to 10 domains in total (including addon domains, subdomains, and aliases (parked domains)), for free. If you need more than 10 domains, they can be added for a donation.

Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented.

In the meantime, HelioHost staff will be happy to help you manage your addon domains.

What is an Addon Domain?

An addon domain is a domain which reflects the contents of a folder in your Plesk File Manager.

How can I create an Addon Domain?

To create an addon domain, submit a request in the Customer Support forum and provide the following information:

1. Your hosting account username

2. The full addon domain name you want, including the top-level domain (TLD):

   • If you're using HelioHost's domains, specify either helioho.st or heliohost.us

   • If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.)

By default the addon domain will be located in your home folder with a name that matches the domain you requested. For instance, if you requested the domain mydomain.helioho.st then the default folder would be /mydomain.helioho.st/

Custom Addon Domains

Nameservers

You will need to point your custom domain to the following nameservers:

• ns1.heliohost.org

• ns2.heliohost.org

DNS Records

If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:

Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

What do I do now?

Whether you are using one of HelioHost's domains or a custom domain, you will need to wait up to 2 hours for your addon domain to become fully active. If after an entire 2 hours, you still see a message saying HelioHost Account Queued, please clear your web browser cache.

Checking Custom Domain DNS

Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to https://dnschecker.org. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom domain.

Deleting Addon Domains

Backup Your Account

There is a risk of data loss when addon domains are deleted. We strongly recommend you create an account backup before requesting to delete an addon domain. As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

How can I delete an Addon Domain?

To request deletion of an addon domain, submit a request in the Customer Support forum and provide the following information:

1. Your hosting account username

2. The addon domain you want deleted.