ETA
All HelioHost Staff are Volunteers
Helio Networks dba HelioHost is a 501(c)(3) non-profit organization whose mission is to provide free or low cost web hosting, and all of our staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly.
ETA for New Features, Version Upgrades, and Server Repairs
Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please.
If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with.
ETA for Support Requests
All HelioHost staff are unpaid volunteers, so there is no guaranteed timeframe for a response to support requests. Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow.
Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to:
- Time zone differences (most staff are based in North America)
- Work
- School
- Family
- Other real-life commitments
Hosting Issue Updates
For status updates on upcoming feature release plans or the status of server repairs, we offer the options below:
- The HelioNet News section
- The Discord '#news' channel, visible to all users who are logged in with Discord
Server Status Page
To view the current status of our servers, please visit the page below:
Terms of Service
All users must indicate that they read and agree to the Terms of Service before creating an account on HelioHost.