Moving Your Account

Account Moves Risk Data Loss

Account moves risk data loss. As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

Before moving your account to a different server, we strongly recommend you create an account backup and download it to your local device.

Visit the Dashboard Page for Account Moves

After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the Dashboard page for account moves.

Further Support

If you get stuck or have any questions, please don't hesitate to post in the Customer Service forum. To enable us to offer the best and most efficient support, make sure you provide:

1. Your username
2. Your domain name
3. Your current server name
4. The server you want to move to
5. Any error message(s) received