SSL Certificate Problems

Let's Encrypt Settings

Navigate to the Let's Encrypt settings using the steps below:

Login > Plesk > Websites & Domains > [ domain ] > Dashboard tab > Security section> SSL/TLS Certificates button > Let's Encrypt settings

Troubleshooting

If you have issues with the Let's Encrypt SSL certificate on your domain or subdomain, here are some things to check:

Check if the Certificate is Expired or Invalid

If the certificate is expired or invalid:

• Reissue the certificate
• Wait a full 2 hours
• Clear your cache to ensure the changes are applied correctly

If the Certificate is NOT Expired

If the certificate is not expired:

• Unassign the certificate from the domain
• Reassign the certificate to the domain
• Wait a full 2 hours
• Clear your cache to ensure the changes are applied correctly

Further Support

If after following the above steps, waiting a full 2 hours, and clearing your cache, the problem is not fixed, please post a topic in the Customer Support forum. Make sure you provide your username, domain name, and any error message(s) received.