Refunds

Refund Policy

At HelioHost we strive to provide the highest quality hosting service for all of your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it for. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable setup fee.

• Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
• Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refund on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable setup fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
• Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount, and also minus a non-refundable setup fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
• VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount, and also minus a non-refundable setup fee of $0.50. For example, if you pay $21.60 for a 6 month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.