Moving Your Account

Account Moves Risk Data Loss

Account moves risk data loss. As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

Before moving your account to a different server, we strongly recommend you create an account backup and download it to your local device.

Visit the Dashboard Page for Account Moves

After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the Dashboard page for account moves.

Account Moves Take Up to 6 Hours to Complete

Account moves can take up to 6 hours to complete.

Email Sent When Account Move Begins

Once you have paid to move your account, we will send you an email to confirm the account move has begun. Due to DNS caching, it could take up to 6 hours at this point for your website to be fully moved to the new server.

Email Sent When Account Move Completes

Once your account has been successfully moved to the new server, we will send you another email to confirm the account move is finished. Due to DNS caching, it could take up to 4 hours at this point for your website to be fully moved to the new server.

Further Support

If it has been over 6 hours since we emailed you to say the account move has begun, or if you have any questions, please don't hesitate to post in the Customer Service forum. To enable us to offer the best and most efficient support, make sure you provide:

Your username
Your domain name
Your current server name
The server you want to move to
Any error message(s) received