Moving Your Account: Difference between revisions
Created page with "== Moving Your Account == Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers. If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://www.heliohost.org/donate/ donate). After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your **Transa..." |
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Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers. | Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers. | ||
If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://www.heliohost.org/donate/ donate | If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://www.heliohost.org/donate/ donate]. | ||
After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your | After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved. | ||
To move to another server without donating, refer to the following instructions: | To move to another server without donating, refer to the following instructions: | ||
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3. Wait for for your account to be deleted (usually a few hours). | 3. Wait for for your account to be deleted (usually a few hours). | ||
4. [https://www.heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require. | 4. [https://www.heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require. | ||
5. Wait [[:After_Signgup| | 5. Wait [[:After_Signgup|'''up to 2 hours''']] for your new account to become active. | ||
6. Restore your backups. (Visit our tutorial page for guidance on [[:Account_Backups|How to Extract Your Account Data from the Backup File]]. | 6. Restore your backups. (Visit our tutorial page for guidance on [[:Account_Backups|How to Extract Your Account Data from the Backup File]]. | ||
ASP.NET requires an account on [[:Lily|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum) to request that we set the account up for you. | ASP.NET requires an account on [[:Lily|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum) to request that we set the account up for you. | ||
Revision as of 03:16, 3 October 2024
Moving Your Account
Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.
If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please donate.
After donating, please make a post in the Customer Service forum with your Transaction ID and the Username of the account to be moved.
To move to another server without donating, refer to the following instructions:
1. [:Account_Backups|Make a backup]] of all your files, databases, etc. ready for restoring (since your current account will be deleted). 2. Request an account deletion. 3. Wait for for your account to be deleted (usually a few hours). 4. Sign up to HelioHost again. Make sure you choose the server you require. 5. Wait up to 2 hours for your new account to become active. 6. Restore your backups. (Visit our tutorial page for guidance on How to Extract Your Account Data from the Backup File.
ASP.NET requires an account on Lily. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum) to request that we set the account up for you.