SSL Certificate Problems: Difference between revisions
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= SSL Certificate Problems = | |||
If you encounter issues with the Let's Encrypt SSL certificate on your domain or subdomain, here are some things to check once you are logged in to Plesk: | If you encounter issues with the Let's Encrypt SSL certificate on your domain or subdomain, here are some things to check once you are logged in to Plesk: | ||
= Check if the Certificate is Expired or Invalid = | |||
If the certificate is expired or invalid: | If the certificate is expired or invalid: | ||
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* [[:Clear_Your_Cache|Clear your cache]] to ensure the changes are applied correctly | * [[:Clear_Your_Cache|Clear your cache]] to ensure the changes are applied correctly | ||
= If the Certificate is NOT Expired = | |||
If the certificate is not expired: | If the certificate is not expired: | ||
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* [[:Clear_Your_Cache|Clear your cache]] to ensure the changes are applied correctly | * [[:Clear_Your_Cache|Clear your cache]] to ensure the changes are applied correctly | ||
= Further Support = | |||
If after following the above steps, waiting a full 2 hours, and [[:Clear_Your_Cache|clearing your cache]], the problem is not fixed, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Make sure you provide your '''username''', '''domain name''', and any applicable '''error message(s)''' received. | If after following the above steps, waiting '''a full 2 hours''', and [[:Clear_Your_Cache|clearing your cache]], the problem is not fixed, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Make sure you provide your '''username''', '''domain name''', and any applicable '''error message(s)''' received. | ||
Revision as of 16:58, 4 October 2024
SSL Certificate Problems
If you encounter issues with the Let's Encrypt SSL certificate on your domain or subdomain, here are some things to check once you are logged in to Plesk:
Check if the Certificate is Expired or Invalid
If the certificate is expired or invalid:
- Reissue the certificate
- Wait a full 2 hours
- Clear your cache to ensure the changes are applied correctly
If the Certificate is NOT Expired
If the certificate is not expired:
- Unassign the certificate from the domain
- Reassign the certificate to the domain
- Wait a full 2 hours
- Clear your cache to ensure the changes are applied correctly
Further Support
If after following the above steps, waiting a full 2 hours, and clearing your cache, the problem is not fixed, please post a topic in the Customer Support forum. Make sure you provide your username, domain name, and any applicable error message(s) received.
This page was last edited on 4 October 2024, at 16:58.