Changing Your Main Domain: Difference between revisions

Latest revision as of 19:44, 17 January 2025

Changing Your Main Domain

Each HelioHost account can have up to 10 domains in total (including addon domains, subdomains, and aliases) for free. If you need more than 10 domains, they can be added for a donation.

Users cannot yet change the main domain on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented.

In the meantime, HelioHost staff will be happy to change your main domain for you.

Before Changing Your Main Domain

Before requesting to change your main domain, read up on parked (alias) domains, Addon, and subdomains as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

Submit a Request to Change Your Main Domain

Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you create an account backup and download it to your local device before requesting to change your main domain.

As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.

To change your main domain (the location of where your visitors will navigate to), submit a request in the Customer Support forum and provide the following information:

Your hosting account username
The full domain name you want as your main domain, including the top-level domain (TLD):
- If you're using HelioHost's domains, specify either helioho.st or heliohost.us
- If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.)

Custom Domains

Nameservers

You will need to point your custom domain to the following nameservers:

ns1.heliohost.org
ns2.heliohost.org

DNS Records

If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:

Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.

Next Steps

Whether you are using one of HelioHost's domains or a custom domain, you will need to wait up to 2 hours for your new main domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please clear your web browser cache.

@@ Line 1: / Line 1: @@
-= Changing Your Main Domain =
+== Changing Your Main Domain ==
-To change your main domain (the location of where your visitors will navigate to), you will need to submit a request containing '''your hosting account username''' and '''the main domain you want to change to''' in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum].
+Each HelioHost account can have up to 10 domains in total (including [[:Addon_Domains|addon domains]], [[:Subdomains|subdomains]], and [[:Parked_(Alias)_Domains|aliases]]) for free. If you need more than 10 domains, they can be added for a donation.
-However, before requesting to change your main domain, read up on [[:Parked_Addon_and_Sub_Domains|Parked (Alias), Addon and Sub Domains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account, so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.
+Users cannot yet change the main domain on their account themselves. We plan to add this feature in the future, but [[:ETA|there is no ETA for when it may be implemented]].
-If you have read up on [[:Parked_Addon_and_Sub_Domains|Parked (Alias), Addon and Sub Domains]] yet you prefer to change your main domain, then post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and make sure you provide '''your hosting account username''' and '''the main domain you want to change to''', so the Admins can make the changes for you.
+In the meantime, HelioHost staff will be happy to change your main domain for you.
+== Before Changing Your Main Domain ==
+Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains|parked (alias) domains]], [[:Addon_Domains|Addon]], and [[:Subdomains|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.
+== Submit a Request to Change Your Main Domain ==
+{{Danger|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup|create an account backup]] '''and download it to your local device''' before requesting to change your main domain.
+As mentioned in our [[:Terms|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.
+}}
 {{Caution|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}
-{{Info|You will need to wait '''up to 2 hours''' for your main domain to become active.}}
+To change your main domain (the location of where your visitors will navigate to), submit a request in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information:
+# Your hosting account '''username'''
+# The '''full domain name''' you want as your main domain, '''including the top-level domain (TLD)''':
+#* If you're using HelioHost's domains, specify either '''helioho.st''' or '''heliohost.us'''
+#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)
-If after '''a full 2 hours''', you still see a message saying `HelioHost Account Queued`, then please [[:Clear_Your_Cache|clear your cache]].
+== Custom Domains ==
-= HelioHost Nameservers =
+== Nameservers ==
-You will need to point your new domain to the following nameservers:
+You will need to point your custom domain to the following nameservers:
 * ns1.heliohost.org
 * ns2.heliohost.org
+== DNS Records ==
+If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:
+'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''
+== Next Steps ==
+{{Info|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your new main domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache|clear your web browser cache]].}}