Plesk: Difference between revisions
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== What is Plesk? == | == What is Plesk? == | ||
Plesk is a control panel | Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account. | ||
Plesk | Plesk offers a built-in [[:Uploading_Files#Plesk_File_Manager|File Manager]], [[:Unlimited_Email_Accounts|Email]], [[:MySQL|MySQL Databases]], [[:Softaculous|Softaculous]] (an auto-installer service for CMS, Forum, or Blog software), and more. | ||
== How to Access Plesk == | == How to Access Plesk == | ||
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To access your Plesk control panel, navigate to [https://www.heliohost.org/login/ heliohost.org/login] or [https://www.heliohost.org/ heliohost.org] and enter your account details. | To access your Plesk control panel, navigate to [https://www.heliohost.org/login/ heliohost.org/login] or [https://www.heliohost.org/ heliohost.org] and enter your account details. | ||
Using the above links will ensure that your logins are | Using the above links will ensure that your logins are counted, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy|suspended due to inactivity]]. | ||
== Access over HTTP (Port 8880) == | == Access over HTTP (Port 8880) == | ||
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If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access. | If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access. | ||
After trying to login at [https://heliohost.org/login/ heliohost.org/login], simply click the "insecure login" button at the bottom of the page. | After trying to login at [https://heliohost.org/login/ heliohost.org/login], simply click the "insecure login" button at the bottom of the page. | ||
We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting. | {{Caution|We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.}} | ||
== Troubleshooting == | == Troubleshooting == | ||
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It can take '''up to 2 hours''' for your account to be fully active. | It can take '''up to 2 hours''' for your account to be fully active. | ||
If you have just created your account, it can take up to 2 hours for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website | If you have just created your account, it can take '''up to 2 hours''' for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website may not load or display correctly. Please be patient and wait for the full 2 hours before assuming anything is broken. | ||
== Check Account Activation Status == | == Check Account Activation Status == | ||
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To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status]. | To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status]. | ||
If after a full 2 hours, you still see a message saying | If after '''a full 2 hours''', you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache|clear your cache]]. | ||
== Multiple Accounts == | == Multiple Accounts == | ||
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== Inactive Accounts == | == Inactive Accounts == | ||
If it has been 30 days or more since your last Plesk login, your account was likely [[:Suspension_Policy|suspended due to inactivity]]. | If it has been 30 days or more since your last Plesk login, your [[:Tommy|Tommy]] or [[:Johnny|Johnny]] account was likely [[:Suspension_Policy#Inactivity_Policy|suspended due to inactivity]]. | ||
To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew]. | To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew]. | ||
== Further | == Further Support == | ||
If none of the above reasons apply to you and you cannot access Plesk, | If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/ Customer Service forum], making sure to provide your '''username''', '''domain name''', '''server name''', and any '''error message(s)''' received. | ||
Latest revision as of 20:14, 17 January 2025
How to Access Plesk
What is Plesk?
Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account. Plesk offers a built-in File Manager, Email, MySQL Databases, Softaculous (an auto-installer service for CMS, Forum, or Blog software), and more.
How to Access Plesk
Access over HTTPS (Port 8443)
The usual way to access your Plesk control panel is over HTTPS (Hypertext Transfer Protocol Secure). Plesk uses Port 8443 for this.
To access your Plesk control panel, navigate to heliohost.org/login or heliohost.org and enter your account details.
Using the above links will ensure that your logins are counted, removing the risk of your account being suspended due to inactivity.
Access over HTTP (Port 8880)
If your firewall blocks Port 8443, you can use Port 8880 which is the port Plesk uses for HTTP access.
After trying to login at heliohost.org/login, simply click the "insecure login" button at the bottom of the page.
We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.
Troubleshooting
If you cannot login to Plesk, there are a few common reasons:
New Accounts
It can take up to 2 hours for your account to be fully active.
If you have just created your account, it can take up to 2 hours for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website may not load or display correctly. Please be patient and wait for the full 2 hours before assuming anything is broken.
Check Account Activation Status
To check the status of your account and see an approximation of the activation completion time, go to heliohost.org/status.
If after a full 2 hours, you still see a message saying 'HelioHost Account Queued', please clear your cache.
Multiple Accounts
On HelioHost, each person/user is only allowed one account. Multiple accounts will be suspended.
Inactive Accounts
If it has been 30 days or more since your last Plesk login, your Tommy or Johnny account was likely suspended due to inactivity.
To activate a suspended account which was suspended due to inactivity, go to heliohost.org/renew.
Further Support
If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the Customer Service forum, making sure to provide your username, domain name, server name, and any error message(s) received.