Moving Your Account: Difference between revisions

Latest revision as of 00:03, 18 January 2025

Moving Your Account

Account Moves Risk Data Loss

Account moves risk data loss. As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

Before moving your account to a different server, we strongly recommend you create an account backup and download it to your local device.

Visit the Dashboard Page for Account Moves

After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the Dashboard page for account moves.

Further Support

If you get stuck or have any questions, please don't hesitate to post in the Customer Service forum. To enable us to offer the best and most efficient support, make sure you provide:

Your username
Your domain name
Your current server name
The server you want to move to
Any error message(s) received

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 == Moving Your Account ==
-Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.
+== Account Moves Risk Data Loss ==
-If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://www.heliohost.org/donate/ donate].
+{{Danger|Account moves risk data loss. As mentioned in our [[:Terms|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.
-After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved.
+Before moving your account to a different server, we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup|create an account backup]] and '''download it to your local device'''.}}
-To move to another server without donating, refer to the following instructions:
+== Visit the Dashboard Page for Account Moves ==
-. [[:Account_Backups|Make a backup]] of all your files, databases, etc. ready for restoring (since your current account will be deleted).
+After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves].
-. [https://heliohost.org/dashboard/delete/ Request an account deletion].
-. Wait for for your account to be deleted (usually a few hours).
-. [https://www.heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.
-. Wait [[:After_Signgup|'''up to 2 hours''']] for your new account to become active.
-. Restore your backups. (Visit our tutorial page for guidance on [[:Account_Backups|How to Extract Your Account Data from the Backup File]].
-ASP.NET requires an account on [[:Lily|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to request that we set the account up for you.
+== Further Support ==
+If you get stuck or have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do====add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:
+# Your '''username'''
+# Your '''domain name'''
+# Your '''current server name'''
+# The '''server you want to move to'''
+# Any '''error message(s)''' received