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= Addon Domains = | == Addon Domains == | ||
Each HelioHost account can have up to 10 domains in total (including addon domains, [[:Subdomains|subdomains]], and [[: | Each HelioHost account can have up to 10 domains in total (including addon domains, [[:Subdomains|subdomains]], and [[:Parked_(Alias)_Domains|aliases (parked domains)]], for free. If you need more than 10 domains, they can be added for a donation. | ||
Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA|there is no ETA for when it may be implemented]]. | Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA|there is no ETA for when it may be implemented]]. | ||
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In the meantime, HelioHost staff will be happy to help you manage your addon domains. | In the meantime, HelioHost staff will be happy to help you manage your addon domains. | ||
= What is an Addon Domain? = | == What is an Addon Domain? == | ||
An addon domain is a domain which reflects the contents of a folder in your Plesk File Manager. | An addon domain is a domain which reflects the contents of a folder in your Plesk File Manager. | ||
= How can I create an Addon Domain? = | == How can I create an Addon Domain? == | ||
To create an addon domain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information: | To create an addon domain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information: | ||
# Your hosting account '''username''' | # Your hosting account '''username''' | ||
# The '''full addon domain''' name you want, '''including the top-level domain (TLD)''': | # The '''full addon domain''' name you want, '''including the top-level domain (TLD)''': | ||
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By default the addon domain will be located in your home folder with a name that matches the domain you requested. For instance, if you requested the domain 'mydomain.helioho.st' then the default folder would be '/mydomain.helioho.st/' | By default the addon domain will be located in your home folder with a name that matches the domain you requested. For instance, if you requested the domain 'mydomain.helioho.st' then the default folder would be '/mydomain.helioho.st/' | ||
= Custom Addon Domains = | == Custom Addon Domains == | ||
= Nameservers = | == Nameservers == | ||
You will need to point your custom domain to the following nameservers: | You will need to point your custom domain to the following nameservers: | ||
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* ns2.heliohost.org | * ns2.heliohost.org | ||
= DNS Records = | == DNS Records == | ||
If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below: | If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below: | ||
'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.''' | '''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.''' | ||
== What do I do now? == | |||
{{Info|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your addon domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache|clear your web browser cache]].}} | {{Info|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your addon domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache|clear your web browser cache]].}} | ||
= Checking Custom Domain DNS = | == Checking Custom Domain DNS == | ||
Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to [https://dnschecker.org/ dnschecker.org]. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom domain. | |||
= | == How can I delete an Addon Domain? == | ||
{{ | {{Danger|Deleting your addon domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup|create an account backup]] before requesting to delete an addon domain. | ||
As mentioned in our [[:Terms|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}} | |||
To request deletion of an addon domain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information: | To request deletion of an addon domain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information: | ||
# Your hosting account '''username''' | # Your hosting account '''username''' | ||
# The '''addon domain''' you want deleted | # The '''addon domain''' you want deleted | ||
Latest revision as of 16:57, 17 January 2025
Addon Domains
Each HelioHost account can have up to 10 domains in total (including addon domains, subdomains, and aliases (parked domains), for free. If you need more than 10 domains, they can be added for a donation.
Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but there is no ETA for when it may be implemented.
In the meantime, HelioHost staff will be happy to help you manage your addon domains.
What is an Addon Domain?
An addon domain is a domain which reflects the contents of a folder in your Plesk File Manager.
How can I create an Addon Domain?
To create an addon domain, submit a request in the Customer Support forum and provide the following information:
- Your hosting account username
- The full addon domain name you want, including the top-level domain (TLD):
- If you're using HelioHost's domains, specify either helioho.st or heliohost.us
- If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.)
By default the addon domain will be located in your home folder with a name that matches the domain you requested. For instance, if you requested the domain 'mydomain.helioho.st' then the default folder would be '/mydomain.helioho.st/'
Custom Addon Domains
Nameservers
You will need to point your custom domain to the following nameservers:
- ns1.heliohost.org
- ns2.heliohost.org
DNS Records
If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:
Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.
What do I do now?
Whether you are using one of HelioHost's domains or a custom domain, you will need to wait up to 2 hours for your addon domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please clear your web browser cache.
Checking Custom Domain DNS
Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to dnschecker.org. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom domain.
How can I delete an Addon Domain?
Deleting your addon domain will delete all the files associated with it, so we strongly recommend you create an account backup before requesting to delete an addon domain.
As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.
To request deletion of an addon domain, create a post in the Customer Support forum and provide the following information:
- Your hosting account username
- The addon domain you want deleted