Terms: Difference between revisions

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== Repair Times ==
== All HelioHost Staff are Volunteers ==
HelioHost is a 501(c)(3) non-profit organization whose mission is to provide free or low cost web hosting, and all of our staff are volunteers. We all have full time jobs and lives outside of this project. We run this organization in our free time, and if we don't have very much free time things don't get done very quickly.
== ETA for New Features and Server Repairs ==
Most for-profit hosting companies have a staff of full time employees who sit around providing support and working 40 hours a week. It's very rare for any of our volunteers to work more than an hour or so each day. None of our volunteers are required to log a certain number of hours and may come and go as they please.
If we aren't having fun volunteering, providing support, chatting with the community, and developing new features then we take a break and do things that are more fun for us. This is why we don't have SLAs or ETAs for new features or repairs, and this is why things move a little slower than a for-profit company that you might be used to dealing with.
== Terms of Service ==
== Terms of Service ==


Helio Networks ("HelioNet") will not be held liable for use of any of it's services. USE OF ANY OF THE SERVICES THAT HELIONET PROVIDES INDICATES THAT YOU HAVE AGREED TO ALL OF THE FOLLOWING TERMS. IF YOU HAVE NOT AGREED TO ANY OF THESE TERMS, PLEASE DISCONTINUE THE USE OF ALL OF HELIONET'S SERVICES IMMEDIATELY FOLLOWING YOUR NON-AGREEMENT TO THESE TERMS.
By signing up with HelioHost for any service, you agree to the following Terms of Service as well as the [[:#DISCLAIMER|DISCLAIMER]] presented below. If you do not agree to these Terms, you may not use HelioHost. Users who already have an account must [https://heliohost.org/dashboard/delete/ delete their account] if they no longer agree to the Terms.
 
== Terms of Service ==


By signing up with HelioHost for any service, you agree to the following:
By signing up with HelioHost for any service, you agree to the following:
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* Your site will contain no illegal content.
* Your site will contain no illegal content.
* No phishing. Your site will not collect or attempt to collect personal information by deception.
* No phishing. Your site will not collect or attempt to collect personal information by deception.
* No cryptocurrency mining.
* You may not infringe on any copyrights through your site.
* You may not infringe on any copyrights through your site.
* Your site will not be of a pornographic nature and will refrain from providing pictures and/or photographs of nude men and women.
* Your site will not be of a pornographic nature and will refrain from providing pictures and/or photographs of nude men and women.
* Your site will not email, personal message, instant message, or communicate any kind of "spam," or unsolicited bulk advertising of any kind.
* Your site will not email, personal message, instant message, or communicate any kind of "spam," or unsolicited bulk advertising of any kind.
* Your site will not offer any form of social media "marketing" service, including but not limited to services that provide "Facebook Likes", "Instagram Followers", or "Twitter Followers". Your account will not store or operate scripts required to provide such services (e.g. "like bots", "follower bots", "smm panels", "sosmed panels").
* Your site will not offer any form of social media "marketing" service, including but not limited to services that provide "Facebook Likes", "Instagram Followers", or "X Followers". Your account will not store or operate scripts required to provide such services (e.g. "like bots", "follower bots", "smm panels", "sosmed panels").
* Your site will not offer any service that purports to modify or add game content (e.g. skins or playable items such as weapons) or credits (e.g. gold, coins) to third-party online game accounts.
* Your site will not offer any service that purports to modify or add game content or credits to third-party online game accounts, or that is designed to interrupt, disable, cause a ban from, or otherwise prevent the normal operation of, a third party online game service or account.
* Everything displayed on your site will be your property. HelioHost assumes no responsibility for any content displayed by customers of our services.
* Everything displayed on your site will be your property. HelioHost assumes no responsibility for any content displayed by customers of our services.
* HelioHost is a US based organization so federal regulations prohibit us from accepting donations or providing service to anyone in Iran, Cuba, Syria, or North Korea.
* HelioHost is based in the USA. Federal Regulations prohibit us from accepting donations, providing free services, or providing paid services to anyone in Iran, Cuba, Syria, or North Korea.
* You will not register or maintain an account using a disposable email address.
* You will not register or maintain an account using a disposable email address.
* We will not be held responsible for loss of content, revenue, or traffic in the event of a systems failure.
* VPS customers only: Your VPS must respond to ICMP pings. This is required by our ISP.
* We reserve the right to change the Terms of Service with or without prior notification.
* Refunds are provided pursuant to our [https://wiki.helionet.org/Refunds Refund Policy]
* You agree to not hold HelioHost liable for any loss of data, content, revenues, relationships, or traffic that occurs as a result of a systems failure or outage. You understand that HelioHost services are provided '''AS-IS and that HelioHost does not guarantee service availability'''. Services are provided in accordance with our [[#Disclaimer|Service Disclaimer]].
* We reserve the right to change the Terms of Service at any time. An announcement will be made to you via email and our normal [https://helionet.org/index/forum/1-news/ News channels] when we make such changes. If you disagree with the changes, you can decline them by [https://heliohost.org/dashboard/delete/ deleting your account].
* We reserve the right to delete, change, or edit your account or your content with or without prior notification, including, but not limited to cases arising from abuse of these Terms.
* We reserve the right to delete, change, or edit your account or your content with or without prior notification, including, but not limited to cases arising from abuse of these Terms.
* You understand that HelioHost services are provided 'as-is', in accordance with the DISCLAIMER posted below.


== DISCLAIMER ==
== DISCLAIMER ==
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== HelioNet Terms ==
== HelioNet Terms ==


Users on [What_is_HelioNet|HelioNet] must abide by the following rules:
Users on [[:HelioNet|HelioNet]] must abide by the following rules:


* [https://www.helionet.org/index/topic/4-the-official-rules-guide/ Official Rules Guide]
* [https://www.helionet.org/index/topic/4-the-official-rules-guide/ Official Rules Guide]
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Failure to abide by these terms may result in suspension of ALL HelioNet affiliated accounts, including accounts related to HelioHost, to be determined at HelioNet's sole discretion.
Failure to abide by these terms may result in suspension of ALL HelioNet affiliated accounts, including accounts related to HelioHost, to be determined at HelioNet's sole discretion.
== Hosting Issue Updates ==
For status updates on upcoming feature release plans or the status of server repairs, we offer the options below:
* The [https://helionet.org/index/forum/1-news/ HelioNet News section]
* The Discord `#news` channel, visible to all users who are logged in with Discord
== Server Status Page ==
To view the current status of our servers, please visit the page below:
[https://status.heliohost.org/ status.heliohost.org]
== Terms of Service ==
All users must indicate that they read and agree to the [Terms of Service](terms.md) before creating an account on HelioHost.

Latest revision as of 17:42, 17 January 2025

Terms of Service

By signing up with HelioHost for any service, you agree to the following Terms of Service as well as the DISCLAIMER presented below. If you do not agree to these Terms, you may not use HelioHost. Users who already have an account must delete their account if they no longer agree to the Terms.

By signing up with HelioHost for any service, you agree to the following:

  • Each person is allowed to have one account unless permitted in writing by an administrator of HelioHost.
  • You must be at least 13 years old to use HelioHost.
  • Your site will contain no illegal content.
  • No phishing. Your site will not collect or attempt to collect personal information by deception.
  • No cryptocurrency mining.
  • You may not infringe on any copyrights through your site.
  • Your site will not be of a pornographic nature and will refrain from providing pictures and/or photographs of nude men and women.
  • Your site will not email, personal message, instant message, or communicate any kind of "spam," or unsolicited bulk advertising of any kind.
  • Your site will not offer any form of social media "marketing" service, including but not limited to services that provide "Facebook Likes", "Instagram Followers", or "X Followers". Your account will not store or operate scripts required to provide such services (e.g. "like bots", "follower bots", "smm panels", "sosmed panels").
  • Your site will not offer any service that purports to modify or add game content or credits to third-party online game accounts, or that is designed to interrupt, disable, cause a ban from, or otherwise prevent the normal operation of, a third party online game service or account.
  • Everything displayed on your site will be your property. HelioHost assumes no responsibility for any content displayed by customers of our services.
  • HelioHost is based in the USA. Federal Regulations prohibit us from accepting donations, providing free services, or providing paid services to anyone in Iran, Cuba, Syria, or North Korea.
  • You will not register or maintain an account using a disposable email address.
  • VPS customers only: Your VPS must respond to ICMP pings. This is required by our ISP.
  • Refunds are provided pursuant to our Refund Policy
  • You agree to not hold HelioHost liable for any loss of data, content, revenues, relationships, or traffic that occurs as a result of a systems failure or outage. You understand that HelioHost services are provided AS-IS and that HelioHost does not guarantee service availability. Services are provided in accordance with our Service Disclaimer.
  • We reserve the right to change the Terms of Service at any time. An announcement will be made to you via email and our normal News channels when we make such changes. If you disagree with the changes, you can decline them by deleting your account.
  • We reserve the right to delete, change, or edit your account or your content with or without prior notification, including, but not limited to cases arising from abuse of these Terms.

DISCLAIMER

HelioHost hosting service is provided 'AS-IS' with NO WARRANTY of any kind, neither express nor implied, not even the implied warranties of merchantability, non-infringement, and fitness for a particular purpose. Furthermore, HelioHost makes no guarantees as to the proper operation of the service, availability of the service, or the safety or security of the service.

HelioHost is NOT LIABLE FOR DATA LOSS, equipment malfunction or failure, or other damages (physical, digital, monetary, or otherwise) caused by the use of this service, the improper operation of the service due to abuse, misuse, or malfunction of any kind, or the quality of the service's performance (or its failure to perform). Use the service at your own risk.

HelioNet Terms

Users on HelioNet must abide by the following rules:

Failure to abide by these terms may result in suspension of ALL HelioNet affiliated accounts, including accounts related to HelioHost, to be determined at HelioNet's sole discretion.

Retrieved from "https://wiki.helionet.org/index.php?title=Terms&oldid=1296"

This page was last edited on 17 January 2025, at 17:42.