Moving Your Account: Difference between revisions

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= Moving Your Account =
== Moving Your Account ==


Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.
== Account Moves Risk Data Loss ==


If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://heliohost.org/donate/ donate].
{{Danger|Account moves risk data loss. As mentioned in our [[:Terms|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.


After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved.
Before moving your account to a different server, we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup|create an account backup]] and '''download it to your local device'''.}}


To move to another server without donating, refer to the following instructions:
== Visit the Dashboard Page for Account Moves ==


* [[:Account_Backups|Make a backup]] of all your files, databases, etc. ready for restoring (since your current account will be deleted).
After you have made a backup of your account and '''downloaded it to your local device''', if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves].
* [https://heliohost.org/dashboard/delete/ Request an account deletion].
* Wait for for your account to be deleted (usually a few hours).
* [https://heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.
* Wait [[:Signing_Up#After_Signup|'''up to 2 hours''']] for your new account to become active.
* Restore your backups. Visit our tutorial page for guidance on [[:Account_Backups|how to Extract Your Account Data from the Backup File]].


ASP.NET requires an account on [[:Lily|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to request that we set the account up for you.
== Account Moves Take Up to 6 Hours to Complete ==
 
{{Info|Account moves can take '''up to 6 hours''' to complete.}}
 
=== Email Sent When Account Move Begins ===
 
Once you have paid to move your account, we will send you an email to confirm the account move has begun. Due to DNS caching, it could take '''up to 6 hours''' at this point for your website to be fully moved to the new server.
 
[[File:account-move-started-email.png]]
 
=== Email Sent When Account Move Completes ===
 
Once your account has been successfully moved to the new server, we will send you another email to confirm the account move is finished. Due to DNS caching, it could take '''up to 4 hours''' at this point for your website to be fully moved to the new server.
 
[[File:account-move-completed-email.png]]
 
== Further Support ==
 
If it has been '''over 6 hours''' since we emailed you to say the account move has begun, or if you have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:
# Your '''username'''
# Your '''domain name'''
# Your '''current server name'''
# The '''server you want to move to'''
# Any '''error message(s)''' received

Latest revision as of 16:41, 6 July 2025

Moving Your Account

Account Moves Risk Data Loss

Account moves risk data loss. As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.

Before moving your account to a different server, we strongly recommend you create an account backup and download it to your local device.

Visit the Dashboard Page for Account Moves

After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the Dashboard page for account moves.

Account Moves Take Up to 6 Hours to Complete

Account moves can take up to 6 hours to complete.

Email Sent When Account Move Begins

Once you have paid to move your account, we will send you an email to confirm the account move has begun. Due to DNS caching, it could take up to 6 hours at this point for your website to be fully moved to the new server.

Email Sent When Account Move Completes

Once your account has been successfully moved to the new server, we will send you another email to confirm the account move is finished. Due to DNS caching, it could take up to 4 hours at this point for your website to be fully moved to the new server.

Further Support

If it has been over 6 hours since we emailed you to say the account move has begun, or if you have any questions, please don't hesitate to post in the Customer Service forum. To enable us to offer the best and most efficient support, make sure you provide:

  1. Your username
  2. Your domain name
  3. Your current server name
  4. The server you want to move to
  5. Any error message(s) received
Retrieved from "https://wiki.helionet.org/index.php?title=Moving_Your_Account&oldid=1877"

This page was last edited on 6 July 2025, at 16:41.