Moving Your Account: Difference between revisions
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== Visit the Dashboard Page for Account Moves == | == Visit the Dashboard Page for Account Moves == | ||
After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves]. | After you have made a backup of your account and '''downloaded it to your local device''', if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves]. | ||
== Account Moves Take Up to 6 Hours to Complete == | |||
{{Info|Account moves can take '''up to 6 hours''' to complete.}} | |||
=== Email Sent When Account Move Begins === | |||
Once you have paid to move your account, we will send you an email to confirm the account move has begun. Due to DNS caching, it could take '''up to 6 hours''' at this point for your website to be fully moved to the new server. | |||
[[File:account-move-started-email.png]] | |||
=== Email Sent When Account Move Completes === | |||
Once your account has been successfully moved to the new server, we will send you another email to confirm the account move is finished. Due to DNS caching, it could take '''up to 4 hours''' at this point for your website to be fully moved to the new server. | |||
[[File:account-move-completed-email.png]] | |||
== Further Support == | == Further Support == | ||
If you | If it has been '''over 6 hours''' since we emailed you to say the account move has begun, or if you have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide: | ||
# Your '''username''' | # Your '''username''' | ||
# Your '''domain name''' | # Your '''domain name''' | ||
Latest revision as of 16:41, 6 July 2025
Moving Your Account
Account Moves Risk Data Loss
Account moves risk data loss. As mentioned in our Terms of Service, it is not HelioHost's responsibility to keep backups of your data.
Before moving your account to a different server, we strongly recommend you create an account backup and download it to your local device.
Visit the Dashboard Page for Account Moves
After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the Dashboard page for account moves.
Account Moves Take Up to 6 Hours to Complete
Account moves can take up to 6 hours to complete.
Email Sent When Account Move Begins
Once you have paid to move your account, we will send you an email to confirm the account move has begun. Due to DNS caching, it could take up to 6 hours at this point for your website to be fully moved to the new server.
Email Sent When Account Move Completes
Once your account has been successfully moved to the new server, we will send you another email to confirm the account move is finished. Due to DNS caching, it could take up to 4 hours at this point for your website to be fully moved to the new server.
Further Support
If it has been over 6 hours since we emailed you to say the account move has begun, or if you have any questions, please don't hesitate to post in the Customer Service forum. To enable us to offer the best and most efficient support, make sure you provide:
- Your username
- Your domain name
- Your current server name
- The server you want to move to
- Any error message(s) received