Signing Up: Difference between revisions
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= Signing Up = | |||
= Before Signup = | |||
= Why should I choose Tommy? = | |||
[[:Tommy|Tommy]] is our flagship production server, one of our fastest and most stable, equipped with the newest hardware among our servers. Because of this stability, he is recommended if you want to host a production site. | [[:Tommy|Tommy]] is our flagship production server, one of our fastest and most stable, equipped with the newest hardware among our servers. Because of this stability, he is recommended if you want to host a production site. | ||
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Tommy is closed for free signups, but [https://heliohost.org/tommy/ Donor Signups] are always available. | Tommy is closed for free signups, but [https://heliohost.org/tommy/ Donor Signups] are always available. | ||
= Why should I choose Johnny? = | |||
[[:Johnny|Johnny]] is our free server, still offering great stability, speed, and uptime. | [[:Johnny|Johnny]] is our free server, still offering great stability, speed, and uptime. | ||
= During Signup = | |||
= Usernames are not private = | = Usernames are not private = | ||
When creating your account username, please note that if you need support, you will be asked to provide this username for account identification, where it may be visible to other users. Please avoid using any private information in your username. | When creating your account username, please note that if you need support, you will be asked to provide this username for account identification, where it may be visible to other users. Please avoid using any private information in your username. | ||
= "That plan is already full for the day" message = | = "That plan is already full for the day" message = | ||
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To prevent the free Johnny server from getting overloaded with masses of new accounts, we put a limit on the number of people who can sign up. This limit resets [https://helionet.org/index/topic/59660-midnight-and-noon/ every 12 hours), at midnight UTC and noon UTC. To find out when to sign up, go to [https://flazepe.heliohost.org/?node=hhsignups http://flazepe.heliohost.org/?node=hhsignups]. | To prevent the free Johnny server from getting overloaded with masses of new accounts, we put a limit on the number of people who can sign up. This limit resets [https://helionet.org/index/topic/59660-midnight-and-noon/ every 12 hours), at midnight UTC and noon UTC. To find out when to sign up, go to [https://flazepe.heliohost.org/?node=hhsignups http://flazepe.heliohost.org/?node=hhsignups]. | ||
= What is HelioNet? = | |||
HelioNet is located at [http://helionet.org https://helionet.org] and is a discussion board where users like yourself can request support. The friendly staff and the community will attempt to answer your questions as best as they can. | HelioNet is located at [http://helionet.org https://helionet.org] and is a discussion board where users like yourself can request support. The friendly staff and the community will attempt to answer your questions as best as they can. | ||
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Learn more about [[:HelioNet|the history of HelioNet]]. | Learn more about [[:HelioNet|the history of HelioNet]]. | ||
= After Signup = | |||
= Up to 2 hours for activation = | = Up to 2 hours for activation = | ||
It can take | It can take '''up to 2 hours''' for your account to be fully active. | ||
The HelioHost Dashboard will display a message advising you that your account has been created and you can login to Plesk. However, it may take '''up to 2 hours''' for your domain to begin working. | The HelioHost Dashboard will display a message advising you that your account has been created and you can login to Plesk. However, it may take '''up to 2 hours''' for your domain to begin working. | ||
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= Check account activation status = | |||
To check the status of your account and see an approximation of the activation completion time, go to [https://heliohost.org/status](https://heliohost.org/status/). | To check the status of your account and see an approximation of the activation completion time, go to [https://heliohost.org/status](https://heliohost.org/status/). | ||
If after | If after '''a full 2 hours''', you still see a message saying `HelioHost Account Queued` or are still seeing the Plesk default page, please [clear your cache](../misc/clear-your-cache.md). | ||
= Using a non-HelioHost domain = | |||
= HelioHost Nameservers = | |||
You will need to add the following nameservers to your domain via your domain registrar's website: | You will need to add the following nameservers to your domain via your domain registrar's website: | ||
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To check that your nameservers have been properly configured, go to [http://byrondallas.heliohost.org/php/tools/dns\_records.php http://byrondallas.heliohost.org/php/tools/dns\_records.php]. | To check that your nameservers have been properly configured, go to [http://byrondallas.heliohost.org/php/tools/dns\_records.php http://byrondallas.heliohost.org/php/tools/dns\_records.php]. | ||
= "Account failed to be created" email message = | |||
Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and make sure you provide your hosting account | Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and make sure you provide your hosting account '''username''' so we can investigate this for you. | ||
Revision as of 03:08, 4 October 2024
Signing Up
Before Signup
Why should I choose Tommy?
Tommy is our flagship production server, one of our fastest and most stable, equipped with the newest hardware among our servers. Because of this stability, he is recommended if you want to host a production site.
Tommy is closed for free signups, but Donor Signups are always available.
Why should I choose Johnny?
Johnny is our free server, still offering great stability, speed, and uptime.
During Signup
Usernames are not private
When creating your account username, please note that if you need support, you will be asked to provide this username for account identification, where it may be visible to other users. Please avoid using any private information in your username.
"That plan is already full for the day" message
To prevent the free Johnny server from getting overloaded with masses of new accounts, we put a limit on the number of people who can sign up. This limit resets every 12 hours), at midnight UTC and noon UTC. To find out when to sign up, go to [https://flazepe.heliohost.org/?node=hhsignups http://flazepe.heliohost.org/?node=hhsignups.
What is HelioNet?
HelioNet is located at https://helionet.org and is a discussion board where users like yourself can request support. The friendly staff and the community will attempt to answer your questions as best as they can.
When you create your hosting account, a HelioNet forum account with the same username and password is created for you.
If you need assistance, you can post on the HelioNet forum and the administrators can easily identify you by username.
Learn more about the history of HelioNet.
After Signup
Up to 2 hours for activation
It can take up to 2 hours for your account to be fully active.
The HelioHost Dashboard will display a message advising you that your account has been created and you can login to Plesk. However, it may take up to 2 hours for your domain to begin working.
In the meantime, you may see the Plesk default page, the CentOS default page, 404 errors, SSL errors, etc. Please be patient and wait for the full 2 hours before assuming anything is broken.
Check account activation status
To check the status of your account and see an approximation of the activation completion time, go to [1](https://heliohost.org/status/).
If after a full 2 hours, you still see a message saying `HelioHost Account Queued` or are still seeing the Plesk default page, please [clear your cache](../misc/clear-your-cache.md).
Using a non-HelioHost domain
HelioHost Nameservers
You will need to add the following nameservers to your domain via your domain registrar's website:
- `ns1.heliohost.org`
- `ns2.heliohost.org`
To check that your nameservers have been properly configured, go to http://byrondallas.heliohost.org/php/tools/dns\_records.php.
"Account failed to be created" email message
Please create a new topic in our Customer Support forum and make sure you provide your hosting account username so we can investigate this for you.