Education Accounts
Education Accounts
HelioHost is a popular choice for students and educators, and we are happy to provide Education accounts for your school lessons and projects.
Before Signup
The best way to get Education accounts set up is to contact us before other teachers or students at your school sign up for accounts. Skipping this step will likely result in everyone's account at your school being flagged as being duplicates, and then suspended by our automated Multiple Account Detection system.
To request Education accounts, please create a new post in the Customer Service forum and provide us with the .edu email addresses of any teachers or students who would like an account, and we can send them account creation invites directly. This means you and your students will not need to wait for the twice-daily signup timeslots on our free Johnny server to open.
If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the information inside the email message itself. Alternatively, creating a forum post as recommended above will allow you to upload a file, if needed.
Signup Process
We will email account creation invites to each contact provided, and they will receive a link to click on. The link will be valid for 7 days.
Once users have clicked the link in their email and confirmed they agree to follow our Terms of Service, they will be prompted to choose a username, domain name, and guided through the entire account creation process.
After Signup
Each person on HelioHost is allowed to have one account. Students who wish to use their Education accounts to also work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 domains/subdomains/custom domains. Please follow the steps on our Addon Domains page to request that we add additional domains to your account.
Although the main email address on Education accounts should be the account holder's work or school .edu email address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.
Additional Information
Once you no longer need the account for school, you are welcome to keep using it for your personal projects if you wish.
If you would like to change your account username, you can choose a new username by following our Account Reset process. When recreating your account, you will be able to choose a different username and domain name.
Further Support
To request Education accounts for yourself or your students, or if you have further questions, please create a new post in the Customer Service forum. If you already have an account with HelioHost, please make sure you provide your username, your domain name, and relevant details about the issue.