Why Was My Account Suspended: Difference between revisions

Revision as of 15:50, 22 March 2025

Why was my account suspended?

We never suspend accounts "for no reason" like other free hosting providers might do.

About 60% of our suspensions over the last year were from people creating more than 1 account.

The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.

In addition to creating duplicate accounts, other reasons for account suspension include:

Further Information

If your account was suspended and you're not sure why, please review our Terms of Service and our Suspension Policy.

If after reviewing the links above, you still don't know why your account has been suspended, please create a post in the Customer Service forum. Make sure to provide:

Your username
Your domain name
Your server name

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 == Why was my account suspended? ==
-Usually, people's accounts are suspended for violating our [[:Terms|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage|high server usage]].
+We never suspend accounts "for no reason" like other free hosting providers might do.
-This article is for all those who fail to understand why it is important for us to keep resource usage in check.
+About 60% of our suspensions over the last year were from people [[:Suspension_Policy#Duplicate_Accounts|creating more than 1 account]].
-The goal of HelioHost, as outlined in [[:HelioHost|What is HelioHost?]], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.
+The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.
-We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.
+In addition to creating duplicate accounts, other reasons for account suspension include:
+* [[:Terms|Terms of Service Violations]]
+* [[:Suspension_Policy#High_Server_Usage|High Server Usage]]
+* [[:Suspension_Policy#Inactivity_Policy|Account Inactivity]]
-We must suspend these accounts because they are causing other people's hosting experience to be downgraded. When you abuse our servers, you are abusing every other site we host, causing thousands of sites to be downed. No matter how important you may think you are, we exist to provide the best hosting experience for the most people, and you are preventing us from accomplishing that goal.
+== Further Information ==
-We hope that this explanation has given you useful information on why some accounts must be suspended, and hope that you understand why we choose to act the way we do.
+If your account was suspended and you're not sure why, please review our [[:Terms|Terms of Service]] and our [[:Suspension_Policy|Suspension Policy]].
-For more information, refer to our [[:Suspension_Policy|Suspension Policy]].
+If after reviewing the links above, you still don't know why your account has been suspended, please create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. Make sure to provide:
+# Your '''username'''
+# Your '''domain name'''
+# Your '''server name'''