Manage HelioHost DNS: Difference between revisions
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= Manage HelioHost DNS = | == Manage HelioHost DNS == | ||
= Edit A, CNAME, TXT, and MX records = | == Edit A, CNAME, TXT, and MX records == | ||
Currently, users cannot directly manage DNS records (A, CNAME, TXT, and MX) for sites using HelioHost nameservers. This means that sites hosted on 'helioho.st' and 'heliohost.us' domains as well as user-supplied domains which are pointed to our nameservers (which are 'ns1.heliohost.org' and 'ns2.heliohost.org') will require a [https://helionet.org/index/forum/45-customer-service/?do=add support request] for DNS modifications. | Currently, users cannot directly manage DNS records (A, CNAME, TXT, and MX) for sites using HelioHost nameservers. This means that sites hosted on 'helioho.st' and 'heliohost.us' domains as well as user-supplied domains which are pointed to our nameservers (which are 'ns1.heliohost.org' and 'ns2.heliohost.org') will require a [https://helionet.org/index/forum/45-customer-service/?do==add support request] for DNS modifications. | ||
= Non-HelioHost IP Addresses / Non-HelioHost Email Services = | == Non-HelioHost IP Addresses / Non-HelioHost Email Services == | ||
Please note that sites hosted on 'helioho.st' and 'heliohost.us' domains cannot be pointed at non-HelioHost IP addresses or used with non-HelioHost email services. This is to prevent our domains being flagged should a malicious user attempt to host phishing sites or send spam using an external server. | Please note that sites hosted on 'helioho.st' and 'heliohost.us' domains cannot be pointed at non-HelioHost IP addresses or used with non-HelioHost email services. This is to prevent our domains being flagged should a malicious user attempt to host phishing sites or send spam using an external server. | ||
= Cloudflare = | == Cloudflare == | ||
Please note that Cloudflare is not supported for 'helioho.st' and 'heliohost.us' domains. | Please note that Cloudflare is not supported for 'helioho.st' and 'heliohost.us' domains. | ||
= Google Site Verification = | == Google Site Verification == | ||
Please refer to our [[:Google_Site_Verification|Google Site Verification tutorial]] which explains how users can verify their own domains via [https://support.google.com/webmasters/answer/9008080?hl=en#html_verification HTML verification] without the need to contact an admin or use external DNS. | Please refer to our [[:Google_Site_Verification|Google Site Verification tutorial]] which explains how users can verify their own domains via [https://support.google.com/webmasters/answer/9008080?hl==en#html_verification HTML verification] without the need to contact an admin or use external DNS. | ||
= Requesting DNS Record Changes = | == Requesting DNS Record Changes == | ||
To add or edit a zone record, please submit a request containing '''your account username''', '''your domain''', and the '''DNS record(s) to add''' in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. | To add or edit a zone record, please submit a request containing '''your account username''', '''your domain''', and the '''DNS record(s) to add''' in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum]. | ||
= Public Availability of DNS Records = | == Public Availability of DNS Records == | ||
Please note that DNS records are publicly accessible by anyone once they are published. This means that any information included in the DNS records, such as IP addresses or other data, will be publicly visible and can be accessed by anyone on the internet. Therefore, there is no need to request to send them privately to an admin. | Please note that DNS records are publicly accessible by anyone once they are published. This means that any information included in the DNS records, such as IP addresses or other data, will be publicly visible and can be accessed by anyone on the internet. Therefore, there is no need to request to send them privately to an admin. | ||
= User Management of Zone Records = | == User Management of Zone Records == | ||
Plesk cannot currently communicate with the DNS system used for HelioHost domains, so the zone editing functionality has been removed from Plesk user options. | Plesk cannot currently communicate with the DNS system used for HelioHost domains, so the zone editing functionality has been removed from Plesk user options. | ||
Latest revision as of 17:15, 17 January 2025
Manage HelioHost DNS
Edit A, CNAME, TXT, and MX records
Currently, users cannot directly manage DNS records (A, CNAME, TXT, and MX) for sites using HelioHost nameservers. This means that sites hosted on 'helioho.st' and 'heliohost.us' domains as well as user-supplied domains which are pointed to our nameservers (which are 'ns1.heliohost.org' and 'ns2.heliohost.org') will require a support request for DNS modifications.
Non-HelioHost IP Addresses / Non-HelioHost Email Services
Please note that sites hosted on 'helioho.st' and 'heliohost.us' domains cannot be pointed at non-HelioHost IP addresses or used with non-HelioHost email services. This is to prevent our domains being flagged should a malicious user attempt to host phishing sites or send spam using an external server.
Cloudflare
Please note that Cloudflare is not supported for 'helioho.st' and 'heliohost.us' domains.
Google Site Verification
Please refer to our Google Site Verification tutorial which explains how users can verify their own domains via HTML verification without the need to contact an admin or use external DNS.
Requesting DNS Record Changes
To add or edit a zone record, please submit a request containing your account username, your domain, and the DNS record(s) to add in the Customer Support forum.
Public Availability of DNS Records
Please note that DNS records are publicly accessible by anyone once they are published. This means that any information included in the DNS records, such as IP addresses or other data, will be publicly visible and can be accessed by anyone on the internet. Therefore, there is no need to request to send them privately to an admin.
User Management of Zone Records
Plesk cannot currently communicate with the DNS system used for HelioHost domains, so the zone editing functionality has been removed from Plesk user options.
Plesk does not offer a product for running DNS on a separate server from the one hosting the websites. Running DNS on the same server would cause memory and performance issues for our users.
While we aim to develop a way for Plesk and the DNS system to communicate, there is no estimated timeframe for when this functionality might be implemented, as there are many higher-priority projects to complete first.
If this functionality is implemented, an update will be announced in the HelioNet News section, as well as elsewhere on our site and our social media.