Why Was My Account Suspended - Revision history

KazVee: Add 'Exceeding Account Storage Limits' as a suspension reason & mention that Morty users may have multiple accounts

2025-07-05T21:04:53Z

Add 'Exceeding Account Storage Limits' as a suspension reason & mention that Morty users may have multiple accounts

← Older revision		Revision as of 21:04, 5 July 2025
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	About 60% of our suspensions over the last year were from people [[:Suspension_Policy#Duplicate_Accounts\|creating more than 1 account]].		About 60% of our suspensions over the last year were from people [[:Suspension_Policy#Duplicate_Accounts\|creating more than 1 account]].

	The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.		The reason we limit people to 1 account on [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.

	In addition to creating duplicate accounts, other reasons for account suspension include:		Users who want multiple accounts are welcome to create them on our [[:Morty\|Morty]] server. Please note that each Morty account must be registered with a different email address.

			In addition to creating duplicate accounts on Tommy or Johnny where it is not permitted, some other reasons for account suspension include:
	* [[:Terms\|Terms of Service Violations]]		* [[:Terms\|Terms of Service Violations]]
	* [[:Suspension_Policy#High_Server_Usage\|High Server Usage]]		* [[:Suspension_Policy#High_Server_Usage\|High Server Usage]]
	* [[:Suspension_Policy#Inactivity_Policy\|Account Inactivity]]		* [[:Suspension_Policy#Inactivity_Policy\|Account Inactivity]]
			* Exceeding [[Suspension_Policy#Account_Storage_Limits\|Account Storage Limits]]

	== Further Information ==		== Further Information ==

KazVee: Remove unneeded header

2025-03-22T15:51:18Z

Remove unneeded header

← Older revision		Revision as of 15:51, 22 March 2025
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	~~== Why was my account suspended? ==~~

	We never suspend accounts "for no reason" like other free hosting providers might do.		We never suspend accounts "for no reason" like other free hosting providers might do.

KazVee: Refresh page for clarity and mention % of suspensions due to duplicate accounts created

2025-03-22T15:50:35Z

Refresh page for clarity and mention % of suspensions due to duplicate accounts created

← Older revision		Revision as of 15:50, 22 March 2025
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	== Why was my account suspended? ==		== Why was my account suspended? ==

	~~Usually, people's~~ accounts ~~are suspended~~ for violating our [[:Terms\|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts\|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy\|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage\|high server usage]].		We never suspend accounts "for no reason" like other free hosting providers might do.

	~~This article is for all those who fail to understand why it is important for us to keep resource usage in check~~.		About 60% of our suspensions over the last year were from people [[:Suspension_Policy#Duplicate_Accounts\|creating more than 1 account]].

	The ~~goal of HelioHost, as outlined in [[:HelioHost\|What is HelioHost?]], is~~ to ~~provide the best service for the most people. However, it~~ is ~~impossible to fully satisfy this goal, due to resource limitations~~ and ~~server limits. Therefore, we must try our best~~ to ~~create the best experience for most, not all~~ people.		The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.

	~~We define those~~ accounts ~~that fall into the "most" category as accounts who use no more than twenty percent of CPU~~, ~~and do not cause the downtime~~ of ~~other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.~~		In addition to creating duplicate accounts, other reasons for account suspension include:
			* [[:Terms\|Terms of Service Violations]]
			* [[:Suspension_Policy#High_Server_Usage\|High Server Usage]]
			* [[:Suspension_Policy#Inactivity_Policy\|Account Inactivity]]

	We must suspend these accounts because they are causing other people's hosting experience to be downgraded. When you abuse our servers, you are abusing every other site we host, causing thousands of sites to be downed. No matter how important you may think you are, we exist to provide the best hosting experience for the most people, and you are preventing us from accomplishing that goal.		== Further Information ==

	~~We hope that this explanation has given~~ you ~~useful information on~~ why ~~some accounts must be suspended~~, and ~~hope that you understand why we choose to act the way we do~~.		If your account was suspended and you're not sure why, please review our [[:Terms\|Terms of Service]] and our [[:Suspension_Policy\|Suspension Policy]].

	~~For more information~~, ~~refer to our [~~[:~~Suspension_Policy\|Suspension Policy]~~].		If after reviewing the links above, you still don't know why your account has been suspended, please create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. Make sure to provide:
			# Your '''username'''
			# Your '''domain name'''
			# Your '''server name'''

KazVee: Update to use h2 headers for better readability

2025-01-17T16:29:03Z

Update to use h2 headers for better readability

← Older revision		Revision as of 16:29, 17 January 2025
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	= Why was my account suspended? =		== Why was my account suspended? ==

	Usually, people's accounts are suspended for violating our [[:Terms\|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts\|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy\|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage\|high server usage]].		Usually, people's accounts are suspended for violating our [[:Terms\|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts\|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy\|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage\|high server usage]].

KazVee: /* Why was my account suspended? */

2024-10-25T14:30:17Z

Why was my account suspended?

← Older revision		Revision as of 14:30, 25 October 2024
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	= Why was my account suspended? =		= Why was my account suspended? =

	Usually, people's accounts are suspended for violating our [[:~~Terms_of_Service~~\|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts\|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy\|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage\|high server usage]].		Usually, people's accounts are suspended for violating our [[:Terms\|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts\|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy\|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage\|high server usage]].

	This article is for all those who fail to understand why it is important for us to keep resource usage in check.		This article is for all those who fail to understand why it is important for us to keep resource usage in check.

KazVee: /* Why was my account suspended? */

2024-10-04T03:24:27Z

Why was my account suspended?

← Older revision		Revision as of 03:24, 4 October 2024
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	== Why was my account suspended? ==		= Why was my account suspended? =

	Usually, people's accounts are suspended for violating our [Terms of Service]~~(terms.md)~~. Some reasons for suspension include [having more than one account]~~(../accounts/suspension-policy.md#duplicate-accounts)~~, account [inactivity]~~(../accounts/suspension-policy.md#inactivity-policy)~~, and most commonly [high server usage]~~(../accounts/suspension-policy.md#high-server-usage)~~.		Usually, people's accounts are suspended for violating our [[:Terms_of_Service\|Terms of Service]]. Some reasons for suspension include [[:Suspension_Policy#Duplicate_Accounts\|having more than one account]], account [[:Suspension_Policy#Inactivity_Policy\|inactivity]], and most commonly [[:Suspension_Policy#High_Server_Usage\|high server usage]].

	This article is for all those who fail to understand why it is important for us to keep resource usage in check.		This article is for all those who fail to understand why it is important for us to keep resource usage in check.

	The goal of HelioHost, as outlined in [[:~~What_Is_HelioHost~~ \| What is HelioHost?]], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.		The goal of HelioHost, as outlined in [[:HelioHost\|What is HelioHost?]], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.

	We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.		We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.
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	We hope that this explanation has given you useful information on why some accounts must be suspended, and hope that you understand why we choose to act the way we do.		We hope that this explanation has given you useful information on why some accounts must be suspended, and hope that you understand why we choose to act the way we do.

	For more information, refer to our [Suspension Policy]~~(../accounts/suspension-policy.md)~~.		For more information, refer to our [[:Suspension_Policy\|Suspension Policy]].

KazVee at 02:07, 3 October 2024

2024-10-03T02:07:09Z

← Older revision		Revision as of 02:07, 3 October 2024
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	This article is for all those who fail to understand why it is important for us to keep resource usage in check.		This article is for all those who fail to understand why it is important for us to keep resource usage in check.

	The goal of HelioHost, as outlined in [:What_Is_HelioHost What is HelioHost?], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.		The goal of HelioHost, as outlined in [[:What_Is_HelioHost \| What is HelioHost?]], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.

	We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.		We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.

KazVee at 02:06, 3 October 2024

2024-10-03T02:06:49Z

← Older revision		Revision as of 02:06, 3 October 2024
Line 5:		Line 5:
	This article is for all those who fail to understand why it is important for us to keep resource usage in check.		This article is for all those who fail to understand why it is important for us to keep resource usage in check.

	The goal of HelioHost, as outlined in [[:What_Is_HelioHost What is HelioHost?]], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.		The goal of HelioHost, as outlined in [:What_Is_HelioHost What is HelioHost?], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.

	We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.		We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.

KazVee: Created page with "== Why was my account suspended? == Usually, people's accounts are suspended for violating our [Terms of Service](terms.md). Some reasons for suspension include [having more than one account](../accounts/suspension-policy.md#duplicate-accounts), account [inactivity](../accounts/suspension-policy.md#inactivity-policy), and most commonly [high server usage](../accounts/suspension-policy.md#high-server-usage). This article is for all those who fail to understand why it is..."

2024-10-03T02:06:28Z

Created page with "== Why was my account suspended? == Usually, people's accounts are suspended for violating our [Terms of Service](terms.md). Some reasons for suspension include [having more than one account](../accounts/suspension-policy.md#duplicate-accounts), account [inactivity](../accounts/suspension-policy.md#inactivity-policy), and most commonly [high server usage](../accounts/suspension-policy.md#high-server-usage). This article is for all those who fail to understand why it is..."

New page

== Why was my account suspended? ==

Usually, people's accounts are suspended for violating our [Terms of Service](terms.md). Some reasons for suspension include [having more than one account](../accounts/suspension-policy.md#duplicate-accounts), account [inactivity](../accounts/suspension-policy.md#inactivity-policy), and most commonly [high server usage](../accounts/suspension-policy.md#high-server-usage).

This article is for all those who fail to understand why it is important for us to keep resource usage in check.

The goal of HelioHost, as outlined in [[:What_Is_HelioHost What is HelioHost?]], is to provide the best service for the most people. However, it is impossible to fully satisfy this goal, due to resource limitations and server limits. Therefore, we must try our best to create the best experience for most, not all people.

We define those accounts that fall into the "most" category as accounts who use no more than twenty percent of CPU, and do not cause the downtime of other hosted sites. However, there will inevitably be a few sites that do not meet these requirements, and we must therefore suspend them.

We must suspend these accounts because they are causing other people's hosting experience to be downgraded. When you abuse our servers, you are abusing every other site we host, causing thousands of sites to be downed. No matter how important you may think you are, we exist to provide the best hosting experience for the most people, and you are preventing us from accomplishing that goal.

We hope that this explanation has given you useful information on why some accounts must be suspended, and hope that you understand why we choose to act the way we do.

For more information, refer to our [Suspension Policy](../accounts/suspension-policy.md).

← Older revision		Revision as of 21:04, 5 July 2025
Line 3:		Line 3:
	About 60% of our suspensions over the last year were from people [[:Suspension_Policy#Duplicate_Accounts\|creating more than 1 account]].		About 60% of our suspensions over the last year were from people [[:Suspension_Policy#Duplicate_Accounts\|creating more than 1 account]].

	The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.		The reason we limit people to 1 account on [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.

	In addition to creating duplicate accounts, other reasons for account suspension include:		Users who want multiple accounts are welcome to create them on our [[:Morty\|Morty]] server. Please note that each Morty account must be registered with a different email address.

			In addition to creating duplicate accounts on Tommy or Johnny where it is not permitted, some other reasons for account suspension include:
	* [[:Terms\|Terms of Service Violations]]		* [[:Terms\|Terms of Service Violations]]
	* [[:Suspension_Policy#High_Server_Usage\|High Server Usage]]		* [[:Suspension_Policy#High_Server_Usage\|High Server Usage]]
	* [[:Suspension_Policy#Inactivity_Policy\|Account Inactivity]]		* [[:Suspension_Policy#Inactivity_Policy\|Account Inactivity]]
			* Exceeding [[Suspension_Policy#Account_Storage_Limits\|Account Storage Limits]]

	== Further Information ==		== Further Information ==