VPS Email - Revision history

KazVee: Use {{Template:VPSInfo}} for VPS Info

2025-08-31T18:51:56Z

Use {{Template:VPSInfo}} for VPS Info

← Older revision		Revision as of 18:51, 31 August 2025
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	You will need:		You will need:
	* A [https://heliohost.org/vps/ ~~HelioHost~~ VPS]		* A HelioHost VPS. {{Template:VPSInfo}}
	* Hestia Control Panel installed on your VPS		* Hestia Control Panel installed on your [https://heliohost.org/vps/ VPS].
	** Your VPS will come with Hestia preinstalled if you requested this during signup		** Your VPS will come with Hestia preinstalled if you requested this during signup.
	*** '''Note:''' Control panels like Hestia can only be installed on a fresh operating system with no other software or configurations already in place		*** '''Note:''' Control panels like Hestia can only be installed on a fresh operating system with no other software or configurations already in place.
	*** If you do not have a freshly installed OS, you can:		*** If you do not have a freshly installed OS, you can:
	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled as part of your request		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled as part of your request.
	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial [https://hestiacp.com/docs/introduction/getting-started.html here]		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial [https://hestiacp.com/docs/introduction/getting-started.html here].
	* A domain you want to use for email		* A domain you want to use for email.

	== Log In to Hestia ==		== Log In to Hestia ==

KazVee: Add Tutorials category tag to the page

2025-07-13T03:43:11Z

Add Tutorials category tag to the page

← Older revision		Revision as of 03:43, 13 July 2025
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	If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.		If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.

			[[Category:Tutorials]]

KazVee: Fix code sections to restore single "=" where they should be

2025-01-22T05:39:21Z

Fix code sections to restore single "=" where they should be

← Older revision		Revision as of 05:39, 22 January 2025
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	== Log In to Hestia ==		== Log In to Hestia ==

	In your web browser, navigate to the 'Domain' web address provided in your welcome email (vps##.heliohost.us) and log in to your Hestia Control Panel.		In your web browser, navigate to the 'Domain' web address provided in your welcome email (vps##.heliohost.us) and log in to your Hestia Control Panel.

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	== Add Mail Domain ==		== Add Mail Domain ==

	* Click on the 'Mail' tab		* Click on the 'Mail' tab
	** If your domain is not listed:		** If your domain is not listed:
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	== Further Support ==		== Further Support ==

	If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.		If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Update to use H2 headers for better readability

2025-01-17T17:01:17Z

Update to use H2 headers for better readability

← Older revision		Revision as of 17:01, 17 January 2025
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	= Setting up Email on Hestia =		== Setting up Email on Hestia ==

	This tutorial will help you set up SMTP email service using the Hestia Control Panel installed on your [https://heliohost.org/vps/ HelioHost VPS].		This tutorial will help you set up SMTP email service using the Hestia Control Panel installed on your [https://heliohost.org/vps/ HelioHost VPS].

	= Getting Started =		== Getting Started ==

	You will need:		You will need:
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	* A domain you want to use for email		* A domain you want to use for email

	= Log In to Hestia =		== Log In to Hestia ==
	In your web browser, navigate to the 'Domain' web address provided in your welcome email (vps##.heliohost.us) and log in to your Hestia Control Panel.		In your web browser, navigate to the 'Domain' web address provided in your welcome email (vps##.heliohost.us) and log in to your Hestia Control Panel.

	= Check Firewall Rules =		== Check Firewall Rules ==

	First, we will make sure the necessary ports are open:		First, we will make sure the necessary ports are open:
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	[[File:Vps-hestia-email-1-firewall.png]]		[[File:Vps-hestia-email-1-firewall.png]]

	= Confirm Open Ports =		== Confirm Open Ports ==

	Doublecheck that the following ports are set to Accept connections from IP Address 0.0.0.0/0 (which means it allows all IPs):		Doublecheck that the following ports are set to Accept connections from IP Address 0.0.0.0/0 (which means it allows all IPs):
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	{{Info\|If you already have a domain set up inside Hestia that you want to add mail service to, you can skip right to the [[:VPS_Email#Add_Mail_Domain\|Add Mail Domain]] section.}}		{{Info\|If you already have a domain set up inside Hestia that you want to add mail service to, you can skip right to the [[:VPS_Email#Add_Mail_Domain\|Add Mail Domain]] section.}}

	= Create a Standard User Account =		== Create a Standard User Account ==

	The system administrator account we used to log in to Hestia has increased privileges. To prevent potential security risks, we will create an account with fewer permissions that will still enable us to set mail service up.		The system administrator account we used to log in to Hestia has increased privileges. To prevent potential security risks, we will create an account with fewer permissions that will still enable us to set mail service up.
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	[[File:Vps-tutorial-wp-hestia-1-login-user.png]]		[[File:Vps-tutorial-wp-hestia-1-login-user.png]]

	= Add Web Domain =		== Add Web Domain ==

	* Click on the 'Web' tab		* Click on the 'Web' tab
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	[[File:Vps-tutorial-wp-hestia-2-domain-created.png]]		[[File:Vps-tutorial-wp-hestia-2-domain-created.png]]

	= Add Mail Domain =		== Add Mail Domain ==
	* Click on the 'Mail' tab		* Click on the 'Mail' tab
	** If your domain is not listed:		** If your domain is not listed:
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	*** Click on the small 'DNS Records' button next to your domain		*** Click on the small 'DNS Records' button next to your domain

	= View DNS Records =		== View DNS Records ==

	Hestia Control Panel automatically creates the necessary mail records for our SMTP server. To view your mail DNS records, select the 'Mail' tab and click on the small 'DNS Records' button next to your domain.		Hestia Control Panel automatically creates the necessary mail records for our SMTP server. To view your mail DNS records, select the 'Mail' tab and click on the small 'DNS Records' button next to your domain.
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	{{Info\|You will need to login to your domain registrar account and add all the records shown to the DNS management section.}}		{{Info\|You will need to login to your domain registrar account and add all the records shown to the DNS management section.}}

	= Enable SSL =		== Enable SSL ==

	We recommend that you enable SSL for your mail domain. Inside Hestia:		We recommend that you enable SSL for your mail domain. Inside Hestia:
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	* You should see a message that says 'Changes have been saved.'		* You should see a message that says 'Changes have been saved.'

	= Update Domain Registrar =		== Update Domain Registrar ==

	Before proceeding, make sure you have logged in to your domain registrar account and added the values shown in Hestia to the DNS management section.		Before proceeding, make sure you have logged in to your domain registrar account and added the values shown in Hestia to the DNS management section.

	= Namecheap =		== Namecheap ==

	If you use Namecheap as your domain registrar, the below guidance should help you add the necessary details to their DNS management section.		If you use Namecheap as your domain registrar, the below guidance should help you add the necessary details to their DNS management section.
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	[[File:Vps-hestia-email-6-namecheap-a-txt-mx-records.png]]		[[File:Vps-hestia-email-6-namecheap-a-txt-mx-records.png]]

	= Add Mail User Accounts =		== Add Mail User Accounts ==

	After adding all the DNS records to your domain registrar site, return to Hestia. Make sure you are logged in as the user who set up the mail domain.		After adding all the DNS records to your domain registrar site, return to Hestia. Make sure you are logged in as the user who set up the mail domain.
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	[[File:Vps-hestia-email-7-add-mail-account.png]]		[[File:Vps-hestia-email-7-add-mail-account.png]]

	= Add Email Account =		== Add Email Account ==

	* Enter the 'Account' name and 'Password' for the email account		* Enter the 'Account' name and 'Password' for the email account
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	* You should see a message that says: "Mail account 'name@domain.com' has been created successfully."		* You should see a message that says: "Mail account 'name@domain.com' has been created successfully."

	= Check Webmail =		== Check Webmail ==

	You can access your webmail at 'webmail.domain.com'		You can access your webmail at 'webmail.domain.com'

	= Troubleshooting =		== Troubleshooting ==

	When trying to access your webmail link, if you receive an error message that says: 'Oops... something went wrong! An internal error has occurred. Your request cannot be processed at this time. For administrators: Please check the application and/or server error logs for more information.', follow the steps below.		When trying to access your webmail link, if you receive an error message that says: 'Oops... something went wrong! An internal error has occurred. Your request cannot be processed at this time. For administrators: Please check the application and/or server error logs for more information.', follow the steps below.
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	[[File:Vps-hestia-email-9-oops-error.png]]		[[File:Vps-hestia-email-9-oops-error.png]]

	= Check Ownership and Permissions =		== Check Ownership and Permissions ==

	To check the owner and permissions on the files in the 'roundcube' folder, open a new terminal window and login to your VPS.		To check the owner and permissions on the files in the 'roundcube' folder, open a new terminal window and login to your VPS.
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	</pre>		</pre>

	= Update Ownership and Permissions =		== Update Ownership and Permissions ==

	If your files have a different owner or different permissions, we can follow the suggestion in this [https://forum.hestiacp.com/t/after-installing-hestia-1-8-11-in-ubuntu-22-04-the-roundcube-cannot-be-opened/12114/2 this Hestia support post].		If your files have a different owner or different permissions, we can follow the suggestion in this [https://forum.hestiacp.com/t/after-installing-hestia-1-8-11-in-ubuntu-22-04-the-roundcube-cannot-be-opened/12114/2 this Hestia support post].
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	</pre>		</pre>

	= Check Webmail Again =		== Check Webmail Again ==

	You should now be able to open 'webmail.domain.com' and login with 'name@domain.com' and the password you set up.		You should now be able to open 'webmail.domain.com' and login with 'name@domain.com' and the password you set up.

	= Check Email Trust Score =		== Check Email Trust Score ==

	You can test the likelihood of your emails being received by using GMass's free SMTP Test Tool and a free test email address from mail-tester.		You can test the likelihood of your emails being received by using GMass's free SMTP Test Tool and a free test email address from mail-tester.
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	Once the test email has been sent, return to the mail-tester tab and click on the 'Then check your score' button. You will then get an analysis of your email settings, and suggestions on what to fix if any misconfigurations are detected.		Once the test email has been sent, return to the mail-tester tab and click on the 'Then check your score' button. You will then get an analysis of your email settings, and suggestions on what to fix if any misconfigurations are detected.

	= Further Support =		== Further Support ==

	If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.		If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Mention that the mail-tester report link should be included in support request

2025-01-17T15:01:44Z

Mention that the mail-tester report link should be included in support request

← Older revision		Revision as of 15:01, 17 January 2025
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	= Further Support =		= Further Support =

	If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as the mail-tester report~~, or~~ any '''error message(s)''' received.		If after following the above steps, you are unable to view your webmail, aren't sure how to fix a mail-tester score of less than 10/10 or have any other issues, please post a topic in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]. Please make sure you provide your '''VPS number''' and details about the problem, such as '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Add link to Hestia's install tutorial

2024-12-15T17:53:46Z

Add link to Hestia's install tutorial

← Older revision		Revision as of 17:53, 15 December 2024
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	*** If you do not have a freshly installed OS, you can:		*** If you do not have a freshly installed OS, you can:
	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled as part of your request		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled as part of your request
	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial here		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial [https://hestiacp.com/docs/introduction/getting-started.html here]
	* A domain you want to use for email		* A domain you want to use for email

KazVee: Fix: remove unrelated content (bad copy/paste)

2024-12-15T17:30:42Z

Fix: remove unrelated content (bad copy/paste)

← Older revision		Revision as of 17:30, 15 December 2024
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	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial here		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial here
	* A domain you want to use for email		* A domain you want to use for email

	** Alternatively, you can install Hestia yourself. There is a helpful tutorial [https://hestiacp.com/docs/introduction/getting-started.html here].
	* A domain or subdomain registered for your WordPress site
	** You can use your own domain or subdomain, or the one free subdomain offered with a [https://heliohost.org/vps/ VPS plan]

	The below steps demonstrate how to set WordPress up directly on a domain, such as 'domain.com'. It is also possible to install WordPress on a subdomain ('blog.domain.com') or within a directory ('domain.com/blog') by making small adjustments to the steps below.

	= Log In to Hestia =		= Log In to Hestia =

KazVee: Fix: adjust syntax for bulleted list

2024-12-15T17:27:57Z

Fix: adjust syntax for bulleted list

← Older revision		Revision as of 17:27, 15 December 2024
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	* Enter the 'Account' name and 'Password' for the email account		* Enter the 'Account' name and 'Password' for the email account
	* The value you enter for 'Account' will be the first part (before the '@domain.com') of the email address		** The value you enter for 'Account' will be the first part (before the '@domain.com') of the email address

	[[File:Vps-hestia-email-8-add-email-address.png]]		[[File:Vps-hestia-email-8-add-email-address.png]]

KazVee: Add screenshot images for first half of tutorial

2024-12-15T17:23:06Z

Add screenshot images for first half of tutorial

← Older revision		Revision as of 17:23, 15 December 2024
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	*** '''Note:''' Control panels like Hestia can only be installed on a fresh operating system with no other software or configurations already in place		*** '''Note:''' Control panels like Hestia can only be installed on a fresh operating system with no other software or configurations already in place
	*** If you do not have a freshly installed OS, you can:		*** If you do not have a freshly installed OS, you can:
	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled ~~during the rebuild~~		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled as part of your request
	**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial here		**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial here
	* A domain you want to use for email		* A domain you want to use for email
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	* Click on the Settings gear wheel icon at the top right		* Click on the Settings gear wheel icon at the top right
	* Click on the 'Firewall' button		* Click on the 'Firewall' button

			[[File:Vps-hestia-email-1-firewall.png]]

	= Confirm Open Ports =		= Confirm Open Ports =
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	* SMTP: 25, 465, 587		* SMTP: 25, 465, 587
	* Web: 80, 443		* Web: 80, 443

			[[File:Vps-hestia-email-2-ports.png]]

	{{Info\|If you already have a domain set up inside Hestia that you want to add mail service to, you can skip right to the [[:VPS_Email#Add_Mail_Domain\|Add Mail Domain]] section.}}		{{Info\|If you already have a domain set up inside Hestia that you want to add mail service to, you can skip right to the [[:VPS_Email#Add_Mail_Domain\|Add Mail Domain]] section.}}
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	* You should see a message that says: "User 'username' has been created successfully. / Log in as 'username'"		* You should see a message that says: "User 'username' has been created successfully. / Log in as 'username'"
	* Click on the link that says: "Log in as 'username'"		* Click on the link that says: "Log in as 'username'"

			[[File:Vps-tutorial-wp-hestia-1-login-user.png]]

	= Add Web Domain =		= Add Web Domain =
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	* Click on the 'Save' button at the top right side of the page		* Click on the 'Save' button at the top right side of the page
	* You should see a message that says: "Domain 'domain.com' has been created successfully."		* You should see a message that says: "Domain 'domain.com' has been created successfully."

			[[File:Vps-tutorial-wp-hestia-2-domain-created.png]]

	= Add Mail Domain =		= Add Mail Domain =
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	Hestia Control Panel automatically creates the necessary mail records for our SMTP server. To view your mail DNS records, select the 'Mail' tab and click on the small 'DNS Records' button next to your domain.		Hestia Control Panel automatically creates the necessary mail records for our SMTP server. To view your mail DNS records, select the 'Mail' tab and click on the small 'DNS Records' button next to your domain.

			[[File:Vps-hestia-email-3-dns-records.png]]

	{{Info\|You will need to login to your domain registrar account and add all the records shown to the DNS management section.}}		{{Info\|You will need to login to your domain registrar account and add all the records shown to the DNS management section.}}
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	* Click on the 'Web' tab		* Click on the 'Web' tab
	* Click on the small 'Edit Domain' button next to your domain		* Click on the small 'Edit Domain' button next to your domain
			[[File:Vps-tutorial-wp-hestia-3-edit-domain.png]]
	* Select your preferred SSL settings, and click on the 'Save' button at the top right side of the page		* Select your preferred SSL settings, and click on the 'Save' button at the top right side of the page
	* You should see a message that says 'Changes have been saved.'		* You should see a message that says 'Changes have been saved.'

KazVee: Fix: First half of tutorial steps were missing

2024-12-15T17:14:06Z

Fix: First half of tutorial steps were missing

← Older revision		Revision as of 17:14, 15 December 2024
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			= Setting up Email on Hestia =

			This tutorial will help you set up SMTP email service using the Hestia Control Panel installed on your [https://heliohost.org/vps/ HelioHost VPS].

			= Getting Started =

			You will need:
			* A [https://heliohost.org/vps/ HelioHost VPS]
			* Hestia Control Panel installed on your VPS
			** Your VPS will come with Hestia preinstalled if you requested this during signup
			*** '''Note:''' Control panels like Hestia can only be installed on a fresh operating system with no other software or configurations already in place
			*** If you do not have a freshly installed OS, you can:
			**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and ask for Hestia to be preinstalled during the rebuild
			**** Request a [[:FAQ#VPS_Rebuilds\|VPS rebuild]] and install Hestia yourself. There is a helpful tutorial here
			* A domain you want to use for email

			** Alternatively, you can install Hestia yourself. There is a helpful tutorial [https://hestiacp.com/docs/introduction/getting-started.html here].
			* A domain or subdomain registered for your WordPress site
			** You can use your own domain or subdomain, or the one free subdomain offered with a [https://heliohost.org/vps/ VPS plan]

			The below steps demonstrate how to set WordPress up directly on a domain, such as 'domain.com'. It is also possible to install WordPress on a subdomain ('blog.domain.com') or within a directory ('domain.com/blog') by making small adjustments to the steps below.

			= Log In to Hestia =
			In your web browser, navigate to the 'Domain' web address provided in your welcome email (vps##.heliohost.us) and log in to your Hestia Control Panel.

			= Check Firewall Rules =

			First, we will make sure the necessary ports are open:
			* Click on the Settings gear wheel icon at the top right
			* Click on the 'Firewall' button

			= Confirm Open Ports =

			Doublecheck that the following ports are set to Accept connections from IP Address 0.0.0.0/0 (which means it allows all IPs):
			* Hestia: 8083
			* SMTP: 25, 465, 587
			* Web: 80, 443

			{{Info\|If you already have a domain set up inside Hestia that you want to add mail service to, you can skip right to the [[:VPS_Email#Add_Mail_Domain\|Add Mail Domain]] section.}}

			= Create a Standard User Account =

			The system administrator account we used to log in to Hestia has increased privileges. To prevent potential security risks, we will create an account with fewer permissions that will still enable us to set mail service up.
			* Click on the 'User' tab
			* Click on the 'Add User' button
			* Fill in the form fields
			* Set the Role field to 'User'
			* Set the Package to 'Default'
			* Click on the 'Save' button at the top right side of the page
			* You should see a message that says: "User 'username' has been created successfully. / Log in as 'username'"
			* Click on the link that says: "Log in as 'username'"

			= Add Web Domain =

			* Click on the 'Web' tab
			* Click on the 'Add Web Domain' button
			* Enter your domain or subdomain (e.g. domain.com, without the leading http:// or https://)
			* Select the 'Mail Support' option to enable email for this domain
			* Click on the 'Save' button at the top right side of the page
			* You should see a message that says: "Domain 'domain.com' has been created successfully."

			= Add Mail Domain =
			* Click on the 'Mail' tab
			** If your domain is not listed:
			*** Click on the 'Add Mail Domain' button
			*** Set the 'Domain' field to 'domain.com' (without the leading http:// or https://)
			*** Select 'DKIM Support'
			*** Click on the 'Save' button at the top right side of the page
			*** You should see a message that says "Mail domain 'domain.com' has been created successfully."
			*** Click on the 'Mail' tab again
			*** Click on the small 'DNS Records' button next to your domain
			** If your domain is listed:
			*** Click on the small 'DNS Records' button next to your domain

			= View DNS Records =

			Hestia Control Panel automatically creates the necessary mail records for our SMTP server. To view your mail DNS records, select the 'Mail' tab and click on the small 'DNS Records' button next to your domain.

			{{Info\|You will need to login to your domain registrar account and add all the records shown to the DNS management section.}}

			= Enable SSL =

			We recommend that you enable SSL for your mail domain. Inside Hestia:
			* Click on the 'Web' tab
			* Click on the small 'Edit Domain' button next to your domain
			* Select your preferred SSL settings, and click on the 'Save' button at the top right side of the page
			* You should see a message that says 'Changes have been saved.'

	= Update Domain Registrar =		= Update Domain Registrar =