Unlimited Email Accounts - Revision history

KazVee: Add additional context on what the 'i' button provides, which was shown in the screenshot but wasn't in the guide as searchable text

2025-12-21T15:28:45Z

Add additional context on what the 'i' button provides, which was shown in the screenshot but wasn't in the guide as searchable text

← Older revision		Revision as of 15:28, 21 December 2025
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	For more information on how to set this up, navigate to:		For more information on how to set this up, navigate to:

	'''Login > Plesk > Mail > Email Addresses > [ your email address ] > Click the 'i' button'''		'''Login > Plesk > Mail > Email Addresses > [ your email address ] > Click the 'i' button''' to learn how to set up your email account in a mail client program, such as Microsoft Outlook, Outlook Express, Thunderbird, and Apple Mail.

	[[File:plesk-setup-email-on-device.png]]		[[File:plesk-setup-email-on-device.png]]

KazVee: Add note that webmail can take up to 2 hours to become active after enabling it because it requires an Apache restart.

2025-09-19T18:19:08Z

Add note that webmail can take up to 2 hours to become active after enabling it because it requires an Apache restart.

← Older revision		Revision as of 18:19, 19 September 2025
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	'''Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > click on the Save button'''		'''Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > click on the Save button'''

	Any email account you create on HelioHost can be used and managed through a web interface. HelioHost offers multiple webmail software options:		{{Caution\|
			Webmail can take '''up to 2 hours''' to become active after enabling it because it requires an Apache restart.
			}}

			Any email account you create on HelioHost can be used and managed through a web interface. HelioHost offers multiple webmail software options:

	== RoundCube ==		== RoundCube ==

KazVee: Add note that webmail is disabled by default, remove SquirrelMail from Plesk options, add Softaculous mail services screenshot

2025-07-05T19:49:56Z

Add note that webmail is disabled by default, remove SquirrelMail from Plesk options, add Softaculous mail services screenshot

← Older revision		Revision as of 19:49, 5 July 2025
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	== Webmail ==		== Webmail ==

			=== Webmail is Disabled by Default ===

			Most users don't use webmail, so it is a waste of system resources to have it on by default. If you regularly use Roundcube webmail, you can enable it on your account by going to:

			'''Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > click on the Save button'''

	Any email account you create on HelioHost can be used and managed through a web interface. HelioHost offers multiple webmail software options:		Any email account you create on HelioHost can be used and managed through a web interface. HelioHost offers multiple webmail software options:
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	'''Login > Plesk > Mail'''		'''Login > Plesk > Mail'''

	== ~~SquirrelMail and~~ AfterLogic ==		== AfterLogic ==

	~~SquirrelMail and~~ AfterLogic (WebMail Lite v8.6.0 and WebMail Pro v8.6.0) can be user-installed inside Plesk, by navigating to:		AfterLogic (WebMail Lite v8.6.0 and WebMail Pro v8.6.0) can be user-installed inside Plesk, by navigating to:

	'''Login > Plesk > Applications > All Available Applications > Collaboration > Email'''		'''Login > Plesk > Applications > All Available Applications > Collaboration > Email'''

	[[File:plesk-install-email-service.png]]		[[File:plesk-install-email-service.png]]

			== Mail Services Available with Softaculous ==

			Other mail services can be user-installed using [[:Softaculous]].

			[[File:softaculous-mails.png]]

	== Supported Protocols ==		== Supported Protocols ==

KazVee: Remove repeated word

2025-04-07T18:24:46Z

Remove repeated word

← Older revision		Revision as of 18:24, 7 April 2025
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	{{Caution\|If your account on [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] gets archived due to prolonged [[:Suspension_Policy#Inactivity_Policy\|inactivity]], any SPF, DKIM, and DMARC settings configured on your account will be lost.		{{Caution\|If your account on [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] gets archived due to prolonged [[:Suspension_Policy#Inactivity_Policy\|inactivity]], any SPF, DKIM, and DMARC settings configured on your account will be lost.

	After you have reactivated your archived account, you will need to ~~request~~ [[##Set_Up_SPF,_DKIM,_and_DMARC_Records\|request SPF, DKIM, and DMARC setup]] again.}}		After you have reactivated your archived account, you will need to [[#Set_Up_SPF,_DKIM,_and_DMARC_Records\|request SPF, DKIM, and DMARC setup]] again.}}

KazVee: Add note that Archived accounts lose their SPF, DKIM, and DMARC setup

2025-04-07T18:23:03Z

Add note that Archived accounts lose their SPF, DKIM, and DMARC setup

← Older revision		Revision as of 18:23, 7 April 2025
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	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

			== Archived Accounts Lose SPF, DKIM, and DMARC Setup ==

			{{Caution\|If your account on [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] gets archived due to prolonged [[:Suspension_Policy#Inactivity_Policy\|inactivity]], any SPF, DKIM, and DMARC settings configured on your account will be lost.

			After you have reactivated your archived account, you will need to request [[##Set_Up_SPF,_DKIM,_and_DMARC_Records\|request SPF, DKIM, and DMARC setup]] again.}}

KazVee: Fix code sections to restore single "=" where they should be

2025-01-22T05:54:56Z

Fix code sections to restore single "=" where they should be

← Older revision		Revision as of 05:54, 22 January 2025
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	== Set Up SPF, DKIM, and DMARC Records ==		== Set Up SPF, DKIM, and DMARC Records ==

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	== Send a Test Email ==		== Send a Test Email ==

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

KazVee: Add 'SMTP host address' term for searchability & update server list to preferred order

2025-01-21T17:32:34Z

Add 'SMTP host address' term for searchability & update server list to preferred order

← Older revision		Revision as of 17:32, 21 January 2025
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	Click on 'Manual setup'		Click on 'Manual setup'

	{{Info\|When configuring mail clients, use your account server name ('~~johnny~~.heliohost.org', 'tommy.heliohost.org', or '~~morty~~.heliohost.org') instead of your domain.}}		{{Info\|When configuring mail clients, use your account's server name ('morty.heliohost.org', 'tommy.heliohost.org', or 'johnny.heliohost.org') as the SMTP host address instead of your domain.}}

	[[File:plesk-setup-email-on-device-2.png]]		[[File:plesk-setup-email-on-device-2.png]]

KazVee: Update to use H2 headers for better readability

2025-01-17T17:39:44Z

Update to use H2 headers for better readability

← Older revision		Revision as of 17:39, 17 January 2025
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	= Unlimited Email Accounts =		== Unlimited Email Accounts ==

	HelioHost offers its users email accounts under their domains. This means that if your domain is 'example.com', you can create email accounts such as 'yourname@example.com'. Unlike other free web hosts, HelioHost does not limit the amount of email accounts each domain can host. Since more email accounts do not burden our server, we see no good reason to restrict them.		HelioHost offers its users email accounts under their domains. This means that if your domain is 'example.com', you can create email accounts such as 'yourname@example.com'. Unlike other free web hosts, HelioHost does not limit the amount of email accounts each domain can host. Since more email accounts do not burden our server, we see no good reason to restrict them.

	= Webmail =		== Webmail ==

	Any email account you create on HelioHost can be used and managed through a web interface. HelioHost offers multiple webmail software options:		Any email account you create on HelioHost can be used and managed through a web interface. HelioHost offers multiple webmail software options:

	= RoundCube =		== RoundCube ==

	RoundCube comes preinstalled within the [[:Plesk\|Plesk]] control panel, and can be accessed by navigating to:		RoundCube comes preinstalled within the [[:Plesk\|Plesk]] control panel, and can be accessed by navigating to:
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	'''Login > Plesk > Mail'''		'''Login > Plesk > Mail'''

	= SquirrelMail and AfterLogic =		== SquirrelMail and AfterLogic ==

	SquirrelMail and AfterLogic (WebMail Lite v8.6.0 and WebMail Pro v8.6.0) can be user-installed inside Plesk, by navigating to:		SquirrelMail and AfterLogic (WebMail Lite v8.6.0 and WebMail Pro v8.6.0) can be user-installed inside Plesk, by navigating to:
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	[[File:plesk-install-email-service.png]]		[[File:plesk-install-email-service.png]]

	= Supported Protocols =		== Supported Protocols ==

	If you would prefer to use an email application (such as Outlook or Thunderbird) or your phone to read and send email, you can do this with your HelioHost email accounts. We offer compatibility with both the POP3 and IMAP protocols for incoming mail, and employ the standard SMTP protocol for outgoing mail.		If you would prefer to use an email application (such as Outlook or Thunderbird) or your phone to read and send email, you can do this with your HelioHost email accounts. We offer compatibility with both the POP3 and IMAP protocols for incoming mail, and employ the standard SMTP protocol for outgoing mail.
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	[[File:plesk-setup-email-on-device-2.png]]		[[File:plesk-setup-email-on-device-2.png]]

	= Custom Mail =		== Custom Mail ==

	If you wish to use another mail server to handle your domain's email addresses, then HelioHost is the place for you. We allow users to [[:HelioHost_DNS_Records\|request configuration of custom MX records]] for their domain, effectively forwarding all email load from HelioHost to a specified mail server.		If you wish to use another mail server to handle your domain's email addresses, then HelioHost is the place for you. We allow users to [[:HelioHost_DNS_Records\|request configuration of custom MX records]] for their domain, effectively forwarding all email load from HelioHost to a specified mail server.

	= SpamAssassin =		== SpamAssassin ==

	SpamAssassin is the most popular anti-spam solution for Linux systems and has won awards for its excellent performance. HelioHost offers SpamAssassin with all its accounts, allowing all users to prevent spam on their configured email accounts.		SpamAssassin is the most popular anti-spam solution for Linux systems and has won awards for its excellent performance. HelioHost offers SpamAssassin with all its accounts, allowing all users to prevent spam on their configured email accounts.

	= SPF, DKIM, and DMARC Records =		== SPF, DKIM, and DMARC Records ==

	= Set Up SPF, DKIM, and DMARC Records =		== Set Up SPF, DKIM, and DMARC Records ==

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	= Send a Test Email =		== Send a Test Email ==

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

KazVee: Add Morty to list of email server names

2024-12-18T15:41:10Z

Add Morty to list of email server names

← Older revision		Revision as of 15:41, 18 December 2024
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	Click on 'Manual setup'		Click on 'Manual setup'

	When configuring mail clients, use your account server name ('johnny.heliohost.org' or '~~tommy~~.heliohost.org') instead of your domain.		{{Info\|When configuring mail clients, use your account server name ('johnny.heliohost.org', 'tommy.heliohost.org', or 'morty.heliohost.org') instead of your domain.}}

	[[File:plesk-setup-email-on-device-2.png]]		[[File:plesk-setup-email-on-device-2.png]]

KazVee at 03:52, 1 November 2024

2024-11-01T03:52:52Z

← Older revision		Revision as of 03:52, 1 November 2024
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	= Unlimited Email Accounts =		= Unlimited Email Accounts =

	HelioHost offers its users email accounts under their domains. This means that if your domain is `example.com`, you can create email accounts such as `yourname@example.com`. Unlike other free web hosts, HelioHost does not limit the amount of email accounts each domain can host. Since more email accounts do not burden our server, we see no good reason to restrict them.		HelioHost offers its users email accounts under their domains. This means that if your domain is 'example.com', you can create email accounts such as 'yourname@example.com'. Unlike other free web hosts, HelioHost does not limit the amount of email accounts each domain can host. Since more email accounts do not burden our server, we see no good reason to restrict them.

	= Webmail =		= Webmail =
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	For more information on how to set this up, navigate to:		For more information on how to set this up, navigate to:

	'''Login > Plesk > Mail > Email Addresses > [ your email address ] > Click the `i` button'''		'''Login > Plesk > Mail > Email Addresses > [ your email address ] > Click the 'i' button'''

	[[File:plesk-setup-email-on-device.png]]		[[File:plesk-setup-email-on-device.png]]
Line 33:		Line 33:
	Click on 'Manual setup'		Click on 'Manual setup'

	When configuring mail clients, use your account server name (`johnny.heliohost.org` or `tommy.heliohost.org`) instead of your domain.		When configuring mail clients, use your account server name ('johnny.heliohost.org' or 'tommy.heliohost.org') instead of your domain.

	[[File:plesk-setup-email-on-device-2.png]]		[[File:plesk-setup-email-on-device-2.png]]