Suspension Policy - Revision history

KazVee: Use {{Template:VPSInfo}} for VPS Info

2025-08-31T19:00:29Z

Use {{Template:VPSInfo}} for VPS Info

← Older revision		Revision as of 19:00, 31 August 2025
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	We offer paid storage upgrade options:		We offer paid storage upgrade options:
	* Make a one-time [[:Donations_for_Increased_Storage\|donation to increase your account storage]] to a maximum of 7000 MB total.		* Make a one-time [[:Donations_for_Increased_Storage\|donation to increase your account storage]] to a maximum of 7000 MB total.
	* Sign up for a ~~[https://heliohost.org/vps/~~ VPS ~~plan] offering storage options ranging from 50 GB to 300 GB total, and get a 10% discount when you pay for 6 months upfront~~.		* Sign up for a VPS. {{Template:VPSInfo}}

	== Inactivity Policy ==		== Inactivity Policy ==

KazVee: Added "even for donor accounts" text for further clarification of the 1 account per user on Johnny/Tommy rule

2025-06-16T18:34:56Z

Added "even for donor accounts" text for further clarification of the 1 account per user on Johnny/Tommy rule

← Older revision		Revision as of 18:34, 16 June 2025
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	About 60% of our suspensions over the last year were from people creating more than 1 account.		About 60% of our suspensions over the last year were from people creating more than 1 account.

	Each person/user is only allowed '''one account''' on HelioHost's [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] servers. Even if different email addresses are used, the limit is '''1 account per human being'''.		Each person/user is only allowed '''one account''' on HelioHost's [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] servers. Even for donor accounts, and even if different email addresses are used, the limit is '''1 account per human being'''.

	The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.		The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.

KazVee: Add screenshots of the 2 x warnings about '1 Account Per Person' during the signup process

2025-05-04T14:59:16Z

Add screenshots of the 2 x warnings about '1 Account Per Person' during the signup process

← Older revision		Revision as of 14:59, 4 May 2025
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	If you are caught with two or more accounts on Tommy or Johnny, you will be asked which one(s) you would like to be deleted, and if you do not reply we will permanently suspend all of them.		If you are caught with two or more accounts on Tommy or Johnny, you will be asked which one(s) you would like to be deleted, and if you do not reply we will permanently suspend all of them.

			==== Signup Page Mentions 1 Account Per Person ====

			Below the server choices on the [https://heliohost.org/signup/ signup page], users are shown a warning that says, '''"You may only have one account on Johnny or Tommy"'''

			[[File:mutiple-acct-warning-1.png]]

			==== Terms of Service Page Mentions 1 Account Per Person ====

			The very first line of the Terms of Service, which all users must agree to before creating an account, says, '''"Each person is allowed to have one account on Tommy or Johnny"'''

			[[File:mutiple-acct-warning-2.png]]

	=== Morty Server ===		=== Morty Server ===

KazVee: Move Duplicate Accounts section higher up since 60% of suspensions are due to this

2025-03-22T18:11:09Z

Move Duplicate Accounts section higher up since 60% of suspensions are due to this

@@ Line 17: / Line 17: @@
 This three-strike policy provides offenders with a series of disciplinary actions that offer them multiple chances to change their behavior. Everyone makes mistakes sometimes, so this policy allows users to learn from their mistakes and change their ways.
-We are happy to offer advice to users whose accounts are suspended for high server usage, who are unaware that they can manage multiple sites from a single account, or who may be otherwise unsure of how to correct their [[:Terms|Terms of Service]] violation(s). When we unsuspend accounts, we expect users to make a genuine effort to stop breaking our rules.
+We are happy to offer advice to users whose accounts are suspended for [[#High_Server_Usage|high server usage]], who are unaware that they can manage multiple sites from a single account, or who may be otherwise unsure of how to correct their [[:Terms|Terms of Service]] violation(s). When we unsuspend accounts, we expect users to make a genuine effort to stop breaking our rules.
 Users who repeatedly break our [[:Terms|Terms of Service]] or who refuse to correct their behavior will have their accounts suspended permanently.
@@ Line 23: / Line 23: @@
 == Immediate Account Suspension ==
-Although we prefer to approach [[:Terms|Terms of Service]] violations using our three-strike policy, some offenses may result in immediate permanent account suspension without prior warning. Rudeness or disrespect to staff, lying or other dishonesty to staff, harassment of staff, abuse of the hosting service itself, such as creating phishing sites or promoting other illegal activity, or other offenses to be determined at our sole discretion will result in immediate permanent account suspension.
+Although we prefer to approach [[:Terms|Terms of Service]] violations using our three-strike policy, some offenses may result in immediate permanent account suspension without prior warning. Rudeness or disrespect to staff, lying or other dishonesty to staff, harassment of staff, abuse of the hosting service itself, such as creating phishing sites or promoting other [[#Illegal_Content|illegal activity]], or other offenses to be determined at our sole discretion will result in immediate permanent account suspension.
 == High Server Usage ==
@@ Line 71: / Line 93: @@
 * Make a one-time [[:Donations_for_Increased_Storage|donation to increase your account storage]] to a maximum of 7000 MB total.
 * Sign up for a [https://heliohost.org/vps/ VPS plan] offering storage options ranging from 50 GB to 300 GB total, and get a 10% discount when you pay for 6 months upfront.
 == Inactivity Policy ==

KazVee: Add note that HelioHost is based in the USA and must follow US laws

2025-03-22T17:54:59Z

Add note that HelioHost is based in the USA and must follow US laws

← Older revision		Revision as of 17:54, 22 March 2025
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	We never suspend accounts "for no reason" like other free hosting providers might do.		We never suspend accounts "for no reason" like other free hosting providers might do.

	~~Common reasons for account suspension are listed below. To keep your account active and avoid suspension, make sure you follow our simple requirements.~~

	== Terms of Service ==		== Terms of Service ==

	Before users can create a HelioHost account, they must confirm they agree to follow the [[:Terms\|Terms of Service]].		Before users can create a HelioHost account, they must confirm they agree to follow the [[:Terms\|Terms of Service]].

			== Illegal Content ==

			HelioHost is based in the USA and must follow US laws.

	== Three-Strike Policy ==		== Three-Strike Policy ==

KazVee: Add % of users suspended due to duplicate accounts in the past year

2025-03-22T16:27:51Z

Add % of users suspended due to duplicate accounts in the past year

← Older revision		Revision as of 16:27, 22 March 2025
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	== Suspension Policy ==		== Suspension Policy ==

	~~There~~ are ~~a number of reasons why we might suspend you~~. To keep your account active, and avoid suspension, make sure you follow our simple requirements.		We never suspend accounts "for no reason" like other free hosting providers might do.

			Common reasons for account suspension are listed below. To keep your account active and avoid suspension, make sure you follow our simple requirements.

	== Terms of Service ==		== Terms of Service ==
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	=== Tommy and Johnny Servers ===		=== Tommy and Johnny Servers ===

			About 60% of our suspensions over the last year were from people creating more than 1 account.

	Each person/user is only allowed '''one account''' on HelioHost's [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] servers. Even if different email addresses are used, the limit is '''1 account per human being'''.		Each person/user is only allowed '''one account''' on HelioHost's [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] servers. Even if different email addresses are used, the limit is '''1 account per human being'''.

			The reason we limit people to 1 account on Tommy or Johnny is because our servers are at maximum capacity and it's not fair to turn away hundreds of people who want an account each day while allowing other people to have more than 1 account.

	If you require more than one website, then many features of another HelioHost account are already possible with your current account. Read up on [[:Parked_(Alias)_Domains\|Parked (Alias)]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|Subdomains]] for more information on how to make multiple websites on one account.		If you require more than one website, then many features of another HelioHost account are already possible with your current account. Read up on [[:Parked_(Alias)_Domains\|Parked (Alias)]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|Subdomains]] for more information on how to make multiple websites on one account.
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	To activate a Tommy or Johnny account that was suspended due to inactivity, go to [http://heliohost.org/renew/ heliohost.org/renew].		To activate a Tommy or Johnny account that was suspended due to inactivity, go to [http://heliohost.org/renew/ heliohost.org/renew].

	{{Info\|		{{Info\|Account renewals take '''up to 2 hours''' to go into effect because they require an Apache restart. If it has been longer than '''a full 2 hours''' since you renewed your account, please make sure you [[:Clear_Your_Cache\|clear your browser cache]].}}
	Account renewals take '''up to 2 hours''' to go into effect because they require an Apache restart. If it has been longer than '''a full 2 hours''' since you renewed your account, please make sure you [[:Clear_Your_Cache\|clear your browser cache]].
	}}

	If you receive an inactivity email for your Tommy or Johnny account even though you have logged into Plesk recently, then you might be logged into Plesk using a faulty URL. To ensure that your logins are counted, log in at [https://heliohost.org/ heliohost.org] or [https://heliohost.org/login/ heliohost.org/login] at least once a month. Other login methods are not supported.		If you receive an inactivity email for your Tommy or Johnny account even though you have logged into Plesk recently, then you might be logged into Plesk using a faulty URL. To ensure that your logins are counted, log in at [https://heliohost.org/ heliohost.org] or [https://heliohost.org/login/ heliohost.org/login] at least once a month. Other login methods are not supported.

KazVee: Use {{Template:CPULimit}}

2025-03-08T21:25:33Z

Use {{Template:CPULimit}}

← Older revision		Revision as of 21:25, 8 March 2025
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	== Account Load Limits ==		== Account Load Limits ==

	We enforce a memory limit of no more than {{Template:MemoryLimit}} per day and a limit of ~~10,000 CPU~~ usage per day on our shared hosting servers.		We enforce a memory limit of no more than {{Template:MemoryLimit}} per day and a limit of {{Template:CPULimit}} usage per day on our shared hosting servers.

	* On the [[:Tommy\|Tommy]] and [[:Johnny\|Johnny]] servers, if you exceed these limits, your account will be suspended.		* On the [[:Tommy\|Tommy]] and [[:Johnny\|Johnny]] servers, if you exceed these limits, your account will be suspended.

KazVee: Use "{{Template:MemoryLimit}}" variable

2025-03-08T21:14:25Z

Use "{{Template:MemoryLimit}}" variable

← Older revision		Revision as of 21:14, 8 March 2025
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	== Account Load Limits ==		== Account Load Limits ==

	We enforce a memory limit of no more than {{~~GlobalVariables\|memory_limit~~}} per day and a limit of 10,000 CPU usage per day on our shared hosting servers.		We enforce a memory limit of no more than {{Template:MemoryLimit}} per day and a limit of 10,000 CPU usage per day on our shared hosting servers.

	* On the [[:Tommy\|Tommy]] and [[:Johnny\|Johnny]] servers, if you exceed these limits, your account will be suspended.		* On the [[:Tommy\|Tommy]] and [[:Johnny\|Johnny]] servers, if you exceed these limits, your account will be suspended.

KazVee: Use GlobalVariables for memory limit

2025-03-08T20:18:26Z

Use GlobalVariables for memory limit

← Older revision		Revision as of 20:18, 8 March 2025
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	== Account Load Limits ==		== Account Load Limits ==

	We enforce a memory limit of no more than ~~100 GB~~ per day and a limit of 10,000 CPU usage per day on our shared hosting servers.		We enforce a memory limit of no more than {{GlobalVariables\|memory_limit}} per day and a limit of 10,000 CPU usage per day on our shared hosting servers.

	* On the [[:Tommy\|Tommy]] and [[:Johnny\|Johnny]] servers, if you exceed these limits, your account will be suspended.		* On the [[:Tommy\|Tommy]] and [[:Johnny\|Johnny]] servers, if you exceed these limits, your account will be suspended.

KazVee: Adjust phrasing on Morty Server section for clarity

2025-02-27T19:45:37Z

Adjust phrasing on Morty Server section for clarity

← Older revision		Revision as of 19:45, 27 February 2025
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	=== Morty Server ===		=== Morty Server ===

	Users who want multiple accounts are welcome to create them on our [[:Morty\|Morty]] server. Please note that each account must be registered with a different email address.		Users who want multiple accounts are welcome to create them on our [[:Morty\|Morty]] server. Please note that each Morty account must be registered with a different email address.

	== Managing Accounts on Behalf of Others ==		== Managing Accounts on Behalf of Others ==