Subdomains - Revision history

KazVee: Update domain limits to note 10 max on Tommy and Johnny, also 10 max per Morty account with the option to have multiple Morty accounts

2025-11-22T01:13:04Z

Update domain limits to note 10 max on Tommy and Johnny, also 10 max per Morty account with the option to have multiple Morty accounts

← Older revision		Revision as of 01:13, 22 November 2025
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	== Subdomains ==		== Subdomains ==

	~~Each~~ HelioHost ~~account~~ can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], subdomains, and [[:Parked_(Alias)_Domains\|aliases (parked domains)]], for free. If you need more than 10 domains, ~~they~~ can ~~be added for a donation~~.		HelioHost accounts on [[:Tommy]] and [[:Johnny]] can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], subdomains, and [[:Parked_(Alias)_Domains\|aliases (parked domains))]] for free. [[:Morty]] accounts can also have up to 10 domains total, but if you need more than 10 domains on Morty, you can create additional Morty accounts.

	Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].		Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].

KazVee: Add new section explaining where to find the subdomain files with screenshot

2025-09-21T14:57:20Z

Add new section explaining where to find the subdomain files with screenshot

← Older revision		Revision as of 14:57, 21 September 2025
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	#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)		#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)

	~~The~~ subdomain ~~will be configured to display~~ the ~~files located in~~ the ~~matching directory~~. ~~Therefore~~, if your ~~document root was~~ '/subdomain.maindomain.helioho.st/' ~~your new subdomain~~ will ~~serve the~~ files ~~located in~~ that ~~directory~~.		== Where are the Subdomain Files? ==

			Subdomains don't use an httpdocs folder. Instead, each subdomain gets its own folder in your home directory with the same name as the subdomain. For example, if your subdomain is 'subdomain.maindomain.helioho.st', visitors will see whatever files you upload to that folder.

			[[File:subdomain_files_folder.png]]

	== Subdomains Attached to Custom Domains ==		== Subdomains Attached to Custom Domains ==

KazVee: Update page to reflect that the 'mail' subdomain can be added, as confirmed here: https://helionet.org/index/topic/65165-add-domain/#findComment-292437

2025-07-31T13:16:21Z

Update page to reflect that the 'mail' subdomain can be added, as confirmed here: https://helionet.org/index/topic/65165-add-domain/#findComment-292437

← Older revision		Revision as of 13:16, 31 July 2025
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	=== System-Reserved Subdomains ===		=== System-Reserved Subdomains ===

	The subdomains 'www'~~, 'mail',~~ and 'webmail' cannot be added manually.		The subdomains 'www' and 'webmail' cannot be added manually.
	* The 'www' is automatically implied when the root domain is added.		* The 'www' is automatically implied when the root domain is added.
	* The ~~'mail' and~~ 'webmail' ~~are~~ reserved for system use and cannot be manually assigned.		* The 'webmail' one is reserved for system use and cannot be manually assigned.

	== Nameservers ==		== Nameservers ==

KazVee: Add note about mail/webmail/www subdomains being unavailable to be added to custom domains

2025-07-06T18:32:45Z

Add note about mail/webmail/www subdomains being unavailable to be added to custom domains

← Older revision		Revision as of 18:32, 6 July 2025
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	== Subdomains Attached to Custom Domains ==		== Subdomains Attached to Custom Domains ==

			=== System-Reserved Subdomains ===

			The subdomains 'www', 'mail', and 'webmail' cannot be added manually.
			* The 'www' is automatically implied when the root domain is added.
			* The 'mail' and 'webmail' are reserved for system use and cannot be manually assigned.

	== Nameservers ==		== Nameservers ==

KazVee: Fix code sections to restore single "=" where they should be

2025-01-22T05:33:14Z

Fix code sections to restore single "=" where they should be

← Older revision		Revision as of 05:33, 22 January 2025
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	== How can I create a subdomain? ==		== How can I create a subdomain? ==

	To create a subdomain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information:		To create a subdomain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:
	# Your hosting account '''username'''		# Your hosting account '''username'''
	# The '''subdomain''' you want added		# The '''subdomain''' you want added
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	As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}

	To request deletion of a subdomain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information:		To request deletion of a subdomain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:
	# Your hosting account '''username'''		# Your hosting account '''username'''
	# The '''subdomain''' you want deleted		# The '''subdomain''' you want deleted

KazVee: Update to use H2 headers for better readability

2025-01-17T16:57:51Z

Update to use H2 headers for better readability

KazVee: Improve header structure in Subdomain Deletion section

2024-12-16T15:45:12Z

Improve header structure in Subdomain Deletion section

← Older revision		Revision as of 15:45, 16 December 2024
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	Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to [https://dnschecker.org/ dnschecker.org]. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom subdomain.		Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to [https://dnschecker.org/ dnschecker.org]. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom subdomain.

	= ~~Deleting Subdomains~~ =		= How can I delete a Subdomain? =

	~~= Backup Your Account =~~		{{Danger\|Deleting your subdomain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to delete a subdomain .

	{{Caution\|There is a risk of data loss when subdomains are deleted. We strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to delete a subdomain. As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}

	~~= How can I delete a Subdomain? =~~

	To request deletion of ~~an addon domain~~, create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:		To request deletion of a subdomain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:
	# Your hosting account '''username'''		# Your hosting account '''username'''
	# The '''subdomain''' you want deleted		# The '''subdomain''' you want deleted

KazVee: Update link for Parked (Alias) Domains page

2024-12-16T04:20:42Z

Update link for Parked (Alias) Domains page

← Older revision		Revision as of 04:20, 16 December 2024
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	= Subdomains =		= Subdomains =

	Each HelioHost account can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], subdomains, and [[:~~Parked_Alias_Domains~~\|aliases (parked domains)]], for free. If you need more than 10 domains, they can be added for a donation.		Each HelioHost account can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], subdomains, and [[:Parked_(Alias)_Domains\|aliases (parked domains)]], for free. If you need more than 10 domains, they can be added for a donation.

	Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].		Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].

KazVee: Create Subdomains page

2024-12-16T03:48:00Z

Create Subdomains page

New page

= Subdomains =

Each HelioHost account can have up to 10 domains in total (including [[Addon_Domains|addon domains]], subdomains, and [[:Parked_Alias_Domains|aliases (parked domains)]], for free. If you need more than 10 domains, they can be added for a donation.

Users cannot yet manage domains on their account themselves. We plan to add this feature in the future, but [[:ETA|there is no ETA for when it may be implemented]].

In the meantime, HelioHost staff will be happy to help you manage your subdomains.

= What is a Subdomain? =

A subdomain is like an "attachment" to a current domain that reflects a normal directory. For instance, if you didn't want to host your blog in a subdirectory such as 'mydomain.helioho.st/blog/' you could make a subdomain 'blog.mydomain.helioho.st' instead. For the speed and reliability of the server we recommend using a subdirectory rather than a subdomain though as having too many domains on a server causes the uptime to drop for everyone. For SEO performance it's best to use a subdirectory as well.

= How can I create a subdomain? =

To create a subdomain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:
# Your hosting account '''username'''
# The '''subdomain''' you want added
# The '''full domain''' you want the subdomain to be attached to, '''including the top-level domain (TLD)''':
#* If you're using HelioHost's domains, specify either '''helioho.st''' or '''heliohost.us'''
#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)

The subdomain will be configured to display the files located in the matching directory. Therefore, if your document root was '/subdomain.maindomain.helioho.st/' your new subdomain will serve the files located in that directory.

= Subdomains Attached to Custom Domains =

= Nameservers =

You will need to point your custom domain to the following nameservers:

* ns1.heliohost.org
* ns2.heliohost.org

= DNS Records =

If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:

'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''

= What do I do now? =

{{Info|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your subdomain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache|clear your web browser cache]].}}

= Checking DNS for Subdomains Attached to Custom Domains =

Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to [https://dnschecker.org/ dnschecker.org]. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom subdomain.

= Deleting Subdomains =

= Backup Your Account =

{{Caution|There is a risk of data loss when subdomains are deleted. We strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup|create an account backup]] before requesting to delete a subdomain. As mentioned in our [[:Terms|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}

= How can I delete a Subdomain? =

To request deletion of an addon domain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:
# Your hosting account '''username'''
# The '''subdomain''' you want deleted

← Older revision		Revision as of 16:57, 17 January 2025
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	= Subdomains =		== Subdomains ==

	Each HelioHost account can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], subdomains, and [[:Parked_(Alias)_Domains\|aliases (parked domains)]], for free. If you need more than 10 domains, they can be added for a donation.		Each HelioHost account can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], subdomains, and [[:Parked_(Alias)_Domains\|aliases (parked domains)]], for free. If you need more than 10 domains, they can be added for a donation.
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	In the meantime, HelioHost staff will be happy to help you manage your subdomains.		In the meantime, HelioHost staff will be happy to help you manage your subdomains.

	= What is a Subdomain? =		== What is a Subdomain? ==

	A subdomain is like an "attachment" to a current domain that reflects a normal directory. For instance, if you didn't want to host your blog in a subdirectory such as 'mydomain.helioho.st/blog/' you could make a subdomain 'blog.mydomain.helioho.st' instead. For the speed and reliability of the server we recommend using a subdirectory rather than a subdomain though as having too many domains on a server causes the uptime to drop for everyone. For SEO performance it's best to use a subdirectory as well.		A subdomain is like an "attachment" to a current domain that reflects a normal directory. For instance, if you didn't want to host your blog in a subdirectory such as 'mydomain.helioho.st/blog/' you could make a subdomain 'blog.mydomain.helioho.st' instead. For the speed and reliability of the server we recommend using a subdirectory rather than a subdomain though as having too many domains on a server causes the uptime to drop for everyone. For SEO performance it's best to use a subdirectory as well.

	= How can I create a subdomain? =		== How can I create a subdomain? ==

	To create a subdomain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:		To create a subdomain, submit a request in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information:
	# Your hosting account '''username'''		# Your hosting account '''username'''
	# The '''subdomain''' you want added		# The '''subdomain''' you want added
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	The subdomain will be configured to display the files located in the matching directory. Therefore, if your document root was '/subdomain.maindomain.helioho.st/' your new subdomain will serve the files located in that directory.		The subdomain will be configured to display the files located in the matching directory. Therefore, if your document root was '/subdomain.maindomain.helioho.st/' your new subdomain will serve the files located in that directory.

	= Subdomains Attached to Custom Domains =		== Subdomains Attached to Custom Domains ==

	= Nameservers =		== Nameservers ==

	You will need to point your custom domain to the following nameservers:		You will need to point your custom domain to the following nameservers:
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	* ns2.heliohost.org		* ns2.heliohost.org

	= DNS Records =		== DNS Records ==

	If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:		If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:
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	'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''		'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''

	= What do I do now? =		== What do I do now? ==

	{{Info\|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your subdomain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your web browser cache]].}}		{{Info\|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your subdomain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your web browser cache]].}}

	= Checking DNS for Subdomains Attached to Custom Domains =		== Checking DNS for Subdomains Attached to Custom Domains ==

	Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to [https://dnschecker.org/ dnschecker.org]. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom subdomain.		Full DNS propagation can take up to 24 - 48 hours globally in some cases. To check that your DNS is properly configured, go to [https://dnschecker.org/ dnschecker.org]. Select the type of record you want to check (NS record, A record, or AAAA record), and type in your custom subdomain.

	= How can I delete a Subdomain? =		== How can I delete a Subdomain? ==

	{{Danger\|Deleting your subdomain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to delete a subdomain .		{{Danger\|Deleting your subdomain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to delete a subdomain .
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	As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.}}

	To request deletion of a subdomain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:		To request deletion of a subdomain, create a post in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information:
	# Your hosting account '''username'''		# Your hosting account '''username'''
	# The '''subdomain''' you want deleted		# The '''subdomain''' you want deleted