Refunds - Revision history

KazVee: Update Tommy donation for signup invite price to $2 USD and do the math for the refund

2025-06-06T18:38:44Z

Update Tommy donation for signup invite price to $2 USD and do the math for the refund

← Older revision		Revision as of 18:38, 6 June 2025
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	* '''Exchanges''' - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with no transaction fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.		* '''Exchanges''' - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with no transaction fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
	* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.		* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $2, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $1.50.
	* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.		* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
	* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription, minus the initial discount, and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.		* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription, minus the initial discount, and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.

	Refunds will not be issued for accounts that are banned for abuse. The prices listed in all of the examples above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.		Refunds will not be issued for accounts that are banned for abuse. The prices listed in all of the examples above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.

Krydos: /* Refund Policy */ add, some, commas,

2025-03-24T20:12:20Z

Refund Policy: add, some, commas,

← Older revision		Revision as of 20:12, 24 March 2025
Line 6:		Line 6:
	* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.		* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
	* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.		* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
	* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.		* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription, minus the initial discount, and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.

	Refunds will not be issued for accounts that are banned for abuse. The prices listed in all of the examples above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.		Refunds will not be issued for accounts that are banned for abuse. The prices listed in all of the examples above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.

KazVee: Update to use H2 header

2025-01-17T22:28:56Z

Update to use H2 header

← Older revision		Revision as of 22:28, 17 January 2025
Line 1:		Line 1:
	= Refund Policy =		== Refund Policy ==

	At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.		At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.

Krydos: /* Refund Policy */ Rephrase

2025-01-17T04:41:56Z

Refund Policy: Rephrase

← Older revision		Revision as of 04:41, 17 January 2025
Line 8:		Line 8:
	* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.		* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.

	Refunds will not be issued for accounts that are banned for abuse. ~~All~~ prices listed above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.		Refunds will not be issued for accounts that are banned for abuse. The prices listed in all of the examples above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.

Krydos: /* Refund Policy */ Rephrase exchange zero fee part

2025-01-17T04:40:27Z

Refund Policy: Rephrase exchange zero fee part

← Older revision		Revision as of 04:40, 17 January 2025
Line 3:		Line 3:
	At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.		At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.

	* '''Exchanges''' - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with ~~zero~~ fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.		* '''Exchanges''' - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with no transaction fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
	* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.		* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
	* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.		* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.

Krydos: /* Refund Policy */ Added emphasis on sections

2025-01-17T04:34:17Z

Refund Policy: Added emphasis on sections

← Older revision		Revision as of 04:34, 17 January 2025
Line 3:		Line 3:
	At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.		At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.

	* Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.		* '''Exchanges''' - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
	* Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.		* '''Tommy donations''' - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
	* Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.		* '''Morty prepay payments''' - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
	* VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.		* '''VPS subscriptions''' - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.

	Refunds will not be issued for accounts that are banned for abuse. All prices listed above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.		Refunds will not be issued for accounts that are banned for abuse. All prices listed above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.

Krydos: /* Refund Policy */

2025-01-17T03:58:01Z

Refund Policy

← Older revision		Revision as of 03:58, 17 January 2025
Line 1:		Line 1:
	= Refund Policy =		= Refund Policy =

	At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable ~~setup~~ fee.		At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable transaction fee.

	* Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.		* Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
	* Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable ~~setup~~ fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.		* Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable transaction fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
	* Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable ~~setup~~ fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.		* Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
	* VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable ~~setup~~ fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.		* VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable transaction fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.

			Refunds will not be issued for accounts that are banned for abuse. All prices listed above are in USD. Subscriptions cannot be scheduled for cancellation in the future. All provided services will be terminated immediately if refunded.

Krydos: /* Refund Policy */ Fix a few grammar issues

2025-01-17T02:17:31Z

Refund Policy: Fix a few grammar issues

← Older revision		Revision as of 02:17, 17 January 2025
Line 1:		Line 1:
	= Refund Policy =		= Refund Policy =

	At HelioHost we strive to provide the highest quality hosting service for all of your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it ~~for~~. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable setup fee.		At HelioHost we strive to provide the highest quality hosting service for all your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable setup fee.

	* Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.		* Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
	* Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor ~~refund~~ on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable setup fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.		* Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refunds on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable setup fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
	* Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount, and ~~also~~ minus a non-refundable setup fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.		* Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount and minus a non-refundable setup fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
	* VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount, and ~~also~~ minus a non-refundable setup fee of $0.50. For example, if you pay $21.60 for a 6 month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.		* VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount and minus a non-refundable setup fee of $0.50. For example, if you pay $21.60 for a 6-month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.

Krydos: Added refunds page

2025-01-17T02:10:15Z

Added refunds page

New page

= Refund Policy =

At HelioHost we strive to provide the highest quality hosting service for all of your website needs. We understand that not everyone will know exactly which plan they need upfront and also may not know how long they will need it for. Our goal is 100% customer satisfaction, so we can offer exchanges and pro-rated partial refunds for most services or upgrades. However, since we are a small non-profit organization powered by donations, we can't afford to lose money on fees so every donation and payment has a non-refundable setup fee.

* Exchanges - If you're dissatisfied with your plan or you realize you need a different type of plan, exchanges can be done with zero fees and the full value of the payment or the pro-rated remainder of the payment. For example, if you paid $19 for a Morty account, and then later realized you needed a VPS instead, we can put the pro-rated remainder toward the price of the VPS. Likewise, if you donate $5 to increase the storage space on your Johnny account, and then realize you'd rather move to Morty that can be done as well.
* Tommy donations - Requests to return the tax-deductible gift you gave to us must be received within 14 days from the date of the donation. We acknowledge that some people have difficulty grasping the difference between a donation and a payment so we honor refund on donations, even though it is considered bad manners to ask for a gift to be returned. Tommy donations have a non-refundable setup fee of $0.50. For example, if you donated $1, and then less than 14 days later decide you no longer want to support our mission as a non-profit, we can delete your account for you, and provide a refund of $0.50.
* Morty prepay payments - Refunds for Morty prepay payments will be given for the unused portion minus the initial discount, and also minus a non-refundable setup fee of $0.50. For example, if you pay $5 for a Morty prepay balance of $6, and then decide to ask for a refund after using $1 worth of credit you will be refunded $3.50.
* VPS subscriptions - Refunds for VPS subscriptions will be given for the unused portion of the subscription minus the initial discount, and also minus a non-refundable setup fee of $0.50. For example, if you pay $21.60 for a 6 month subscription of a Mercury VPS, and then decide to cancel it after the first month you will be refunded $17.10.