Plesk - Revision history

KazVee: Rename link from MySQL to MariaDB

2025-11-22T03:26:52Z

Rename link from MySQL to MariaDB

← Older revision		Revision as of 03:26, 22 November 2025
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	Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account.		Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account.
	Plesk offers a built-in [[:Uploading_Files#Plesk_File_Manager\|File Manager]], [[:Unlimited_Email_Accounts\|Email]], [[:~~MySQL~~\|~~MySQL~~ Databases]], [[:Softaculous\|Softaculous]] (an auto-installer service for CMS, Forum, or Blog software), and more.		Plesk offers a built-in [[:Uploading_Files#Plesk_File_Manager\|File Manager]], [[:Unlimited_Email_Accounts\|Email]], [[:MariaDB\|MariaDB Databases]], [[:Softaculous\|Softaculous]] (an auto-installer service for CMS, Forum, or Blog software), and more.

	== How to Access Plesk ==		== How to Access Plesk ==

KazVee: Add update that multiple accounts are permitted on Morty

2025-02-27T19:41:38Z

Add update that multiple accounts are permitted on Morty

← Older revision		Revision as of 19:41, 27 February 2025
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	== Multiple Accounts ==		== Multiple Accounts ==

	On HelioHost, each person/user is only allowed '''one account'''. [[:Suspension_Policy#Duplicate_Accounts\|~~Multiple accounts~~ will be suspended]].		On HelioHost's [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] servers, each person/user is only allowed '''one account'''. Multiple accounts on Tommy or Johnny [[:Suspension_Policy#Duplicate_Accounts\|will be suspended]].

			Users who want multiple accounts are welcome to create them on our [[:Morty\|Morty]] server. Please note that each Morty account must be registered with a different email address.

	== Inactive Accounts ==		== Inactive Accounts ==

KazVee: Fix code sections to restore single "=" where they should be

2025-01-22T05:41:55Z

Fix code sections to restore single "=" where they should be

← Older revision		Revision as of 05:41, 22 January 2025
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	== Further Support ==		== Further Support ==

	If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/ Customer Service forum], making sure to provide your '''username''', '''domain name''', '''server name''', and any '''error message(s)''' received.		If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', '''server name''', and any '''error message(s)''' received.

KazVee: Add links to Tommy and Johnny servers

2025-01-17T20:14:45Z

Add links to Tommy and Johnny servers

← Older revision		Revision as of 20:14, 17 January 2025
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	== Inactive Accounts ==		== Inactive Accounts ==

	If it has been 30 days or more since your last Plesk login, your account was likely [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].		If it has been 30 days or more since your last Plesk login, your [[:Tommy\|Tommy]] or [[:Johnny\|Johnny]] account was likely [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].

	To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew].		To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew].

KazVee: Update phrasing so logins are counted, not logged

2025-01-17T20:13:32Z

Update phrasing so logins are counted, not logged

← Older revision		Revision as of 20:13, 17 January 2025
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	To access your Plesk control panel, navigate to [https://www.heliohost.org/login/ heliohost.org/login] or [https://www.heliohost.org/ heliohost.org] and enter your account details.		To access your Plesk control panel, navigate to [https://www.heliohost.org/login/ heliohost.org/login] or [https://www.heliohost.org/ heliohost.org] and enter your account details.

	Using the above links will ensure that your logins are ~~logged~~, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].		Using the above links will ensure that your logins are counted, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].

	== Access over HTTP (Port 8880) ==		== Access over HTTP (Port 8880) ==

KazVee: Update to use H2 headers for better readability

2025-01-17T16:54:07Z

Update to use H2 headers for better readability

← Older revision		Revision as of 16:54, 17 January 2025
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	= How to Access Plesk =		== How to Access Plesk ==

	= What is Plesk? =		== What is Plesk? ==

	Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account.		Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account.
	Plesk offers a built-in [[:Uploading_Files#Plesk_File_Manager\|File Manager]], [[:Unlimited_Email_Accounts\|Email]], [[:MySQL\|MySQL Databases]], [[:Softaculous\|Softaculous]] (an auto-installer service for CMS, Forum, or Blog software), and more.		Plesk offers a built-in [[:Uploading_Files#Plesk_File_Manager\|File Manager]], [[:Unlimited_Email_Accounts\|Email]], [[:MySQL\|MySQL Databases]], [[:Softaculous\|Softaculous]] (an auto-installer service for CMS, Forum, or Blog software), and more.

	= How to Access Plesk =		== How to Access Plesk ==

	= Access over HTTPS (Port 8443) =		== Access over HTTPS (Port 8443) ==

	The usual way to access your Plesk control panel is over HTTPS (Hypertext Transfer Protocol Secure). Plesk uses Port 8443 for this.		The usual way to access your Plesk control panel is over HTTPS (Hypertext Transfer Protocol Secure). Plesk uses Port 8443 for this.
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	Using the above links will ensure that your logins are logged, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].		Using the above links will ensure that your logins are logged, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].

	= Access over HTTP (Port 8880) =		== Access over HTTP (Port 8880) ==

	If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access.		If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access.
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	{{Caution\|We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.}}		{{Caution\|We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.}}

	= Troubleshooting =		== Troubleshooting ==

	If you cannot login to Plesk, there are a few common reasons:		If you cannot login to Plesk, there are a few common reasons:

	= New Accounts =		== New Accounts ==

	It can take '''up to 2 hours''' for your account to be fully active.		It can take '''up to 2 hours''' for your account to be fully active.
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	If you have just created your account, it can take '''up to 2 hours''' for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website may not load or display correctly. Please be patient and wait for the full 2 hours before assuming anything is broken.		If you have just created your account, it can take '''up to 2 hours''' for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website may not load or display correctly. Please be patient and wait for the full 2 hours before assuming anything is broken.

	= Check Account Activation Status =		== Check Account Activation Status ==

	To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status].		To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status].
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	If after '''a full 2 hours''', you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your cache]].		If after '''a full 2 hours''', you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your cache]].

	= Multiple Accounts =		== Multiple Accounts ==

	On HelioHost, each person/user is only allowed '''one account'''. [[:Suspension_Policy#Duplicate_Accounts\|Multiple accounts will be suspended]].		On HelioHost, each person/user is only allowed '''one account'''. [[:Suspension_Policy#Duplicate_Accounts\|Multiple accounts will be suspended]].

	= Inactive Accounts =		== Inactive Accounts ==

	If it has been 30 days or more since your last Plesk login, your account was likely [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].		If it has been 30 days or more since your last Plesk login, your account was likely [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].
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	To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew].		To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew].

	= Further Support =		== Further Support ==

	If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/ Customer Service forum], making sure to provide your '''username''', '''domain name''', '''server name''', and any '''error message(s)''' received.		If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/ Customer Service forum], making sure to provide your '''username''', '''domain name''', '''server name''', and any '''error message(s)''' received.

KazVee: /* Check Account Activation Status */

2024-11-01T02:53:23Z

Check Account Activation Status

← Older revision		Revision as of 02:53, 1 November 2024
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	To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status].		To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status].

	If after '''a full 2 hours''', you still see a message saying `HelioHost Account Queued`, please [[:Clear_Your_Cache\|clear your cache]].		If after '''a full 2 hours''', you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your cache]].

	= Multiple Accounts =		= Multiple Accounts =

KazVee: /* Access over HTTP (Port 8880) */

2024-10-17T17:19:31Z

Access over HTTP (Port 8880)

← Older revision		Revision as of 17:19, 17 October 2024
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	After trying to login at [https://heliohost.org/login/ heliohost.org/login], simply click the "insecure login" button at the bottom of the page.		After trying to login at [https://heliohost.org/login/ heliohost.org/login], simply click the "insecure login" button at the bottom of the page.

	{{~~Warning~~\|We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.}}		{{Caution\|We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.}}

	= Troubleshooting =		= Troubleshooting =

KazVee: /* Access over HTTP (Port 8880) */

2024-10-17T17:19:18Z

Access over HTTP (Port 8880)

← Older revision		Revision as of 17:19, 17 October 2024
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	If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access.		If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access.

	After trying to login at [https://heliohost.org/login/ heliohost.org/login], simply click the "insecure login" button at the bottom of the page.		After trying to login at [https://heliohost.org/login/ heliohost.org/login], simply click the "insecure login" button at the bottom of the page.

	We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.		{{Warning\|We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.}}

	= Troubleshooting =		= Troubleshooting =

KazVee at 23:38, 6 October 2024

2024-10-06T23:38:32Z

← Older revision		Revision as of 23:38, 6 October 2024
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	== How to Access Plesk ==		= How to Access Plesk =

	== What is Plesk? ==		= What is Plesk? =

	Plesk is a control panel ~~through which~~ you ~~can~~ easily manage your websites, applications, and other aspects of your hosting account.		Plesk is a control panel that enables you to easily manage your websites, applications, and other aspects of your hosting account.
	Plesk ~~also~~ offers a built-in File Manager, Email, [[:MySQL\|MySQL Databases]], and more.		Plesk offers a built-in [[:Uploading_Files#Plesk_File_Manager\|File Manager]], [[:Unlimited_Email_Accounts\|Email]], [[:MySQL\|MySQL Databases]], [[:Softaculous\|Softaculous]] (an auto-installer service for CMS, Forum, or Blog software), and more.

	== How to Access Plesk ==		= How to Access Plesk =

	== Access over HTTPS (Port 8443) ==		= Access over HTTPS (Port 8443) =

	The usual way to access your Plesk control panel is over HTTPS (Hypertext Transfer Protocol Secure). Plesk uses Port 8443 for this.		The usual way to access your Plesk control panel is over HTTPS (Hypertext Transfer Protocol Secure). Plesk uses Port 8443 for this.
Line 16:		Line 16:
	Using the above links will ensure that your logins are logged, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].		Using the above links will ensure that your logins are logged, removing the risk of your account being [[:Suspension_Policy#Inactivity_Policy\|suspended due to inactivity]].

	== Access over HTTP (Port 8880) ==		= Access over HTTP (Port 8880) =

	If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access.		If your firewall blocks Port 8443, you can use Port 8880 which is the [https://docs.plesk.com/en-US/obsidian/administrator-guide/plesk-administration/ports-used-by-plesk.64950/ port Plesk uses] for HTTP access.
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	We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.		We highly recommend logging in to Plesk securely with encryption enabled. So only use Port 8880 when you absolutely have no other way of connecting.

	== Troubleshooting ==		= Troubleshooting =

	If you cannot login to Plesk, there are a few common reasons:		If you cannot login to Plesk, there are a few common reasons:

	== New Accounts ==		= New Accounts =

	It can take '''up to 2 hours''' for your account to be fully active.		It can take '''up to 2 hours''' for your account to be fully active.

	If you have just created your account, it can take up to 2 hours for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website ~~URL~~ may display ~~the Plesk default page, the CentOS default page, 404 errors, SSL errors, etc~~. Please be patient and wait for the full 2 hours before assuming anything is broken.		If you have just created your account, it can take '''up to 2 hours''' for your account to be fully active. In the meantime, you may not be able to login to Plesk, and your website may not load or display correctly. Please be patient and wait for the full 2 hours before assuming anything is broken.

	== Check Account Activation Status ==		= Check Account Activation Status =

	To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status].		To check the status of your account and see an approximation of the activation completion time, go to [https://www.heliohost.org/status/ heliohost.org/status].

	If after a full 2 hours, you still see a message saying `HelioHost Account Queued`, ~~then~~ please [[:Clear_Your_Cache\|clear your cache]].		If after '''a full 2 hours''', you still see a message saying `HelioHost Account Queued`, please [[:Clear_Your_Cache\|clear your cache]].

	== Multiple Accounts ==		= Multiple Accounts =

	On HelioHost, each person/user is only allowed '''one account'''. [[:Suspension_Policy#Duplicate_Accounts\|Multiple accounts will be suspended]].		On HelioHost, each person/user is only allowed '''one account'''. [[:Suspension_Policy#Duplicate_Accounts\|Multiple accounts will be suspended]].
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	To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew].		To activate a suspended account which was suspended due to inactivity, go to [https://www.heliohost.org/renew/ heliohost.org/renew].

	== Further ~~Information =~~=		= Further Support =

	If none of the above reasons apply to you and you cannot access Plesk, ~~then~~ please ~~don't hesitate to~~ post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/ Customer Service forum], making sure to provide your '''~~account~~ username''', '''domain name''', ~~and~~ '''server name''' ~~so we can provide you with the best~~ and ~~most efficient support~~.		If none of the above reasons apply to you and you cannot access Plesk, please create a new post in the [https://helionet.org/index/forum/81-suspended-and-queued-accounts/ Customer Service forum], making sure to provide your '''username''', '''domain name''', '''server name''', and any '''error message(s)''' received.