Moving Your Account - Revision history

KazVee: Add note that account moves take up to 6 hours to fully move the site add screenshots from notification emails

2025-07-06T16:41:05Z

Add note that account moves take up to 6 hours to fully move the site add screenshots from notification emails

← Older revision		Revision as of 16:41, 6 July 2025
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	== Visit the Dashboard Page for Account Moves ==		== Visit the Dashboard Page for Account Moves ==

	After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves].		After you have made a backup of your account and '''downloaded it to your local device''', if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves].

			== Account Moves Take Up to 6 Hours to Complete ==

			{{Info\|Account moves can take '''up to 6 hours''' to complete.}}

			=== Email Sent When Account Move Begins ===

			Once you have paid to move your account, we will send you an email to confirm the account move has begun. Due to DNS caching, it could take '''up to 6 hours''' at this point for your website to be fully moved to the new server.

			[[File:account-move-started-email.png]]

			=== Email Sent When Account Move Completes ===

			Once your account has been successfully moved to the new server, we will send you another email to confirm the account move is finished. Due to DNS caching, it could take '''up to 4 hours''' at this point for your website to be fully moved to the new server.

			[[File:account-move-completed-email.png]]

	== Further Support ==		== Further Support ==

	If you ~~get stuck~~ or have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:		If it has been '''over 6 hours''' since we emailed you to say the account move has begun, or if you have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:
	# Your '''username'''		# Your '''username'''
	# Your '''domain name'''		# Your '''domain name'''

KazVee: Fix code sections to restore single "=" where they should be

2025-01-22T06:00:41Z

Fix code sections to restore single "=" where they should be

← Older revision		Revision as of 06:00, 22 January 2025
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	== Further Support ==		== Further Support ==

	If you get stuck or have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do~~===~~=add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:		If you get stuck or have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:
	# Your '''username'''		# Your '''username'''
	# Your '''domain name'''		# Your '''domain name'''

KazVee: Update details to include on support request

2025-01-18T00:03:20Z

Update details to include on support request

← Older revision		Revision as of 00:03, 18 January 2025
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	# Your '''username'''		# Your '''username'''
	# Your '''domain name'''		# Your '''domain name'''
	# Your '''current server name''' ~~and the~~ '''server you want to move to'''		# Your '''current server name'''
			# The '''server you want to move to'''
	# Any '''error message(s)''' received		# Any '''error message(s)''' received

KazVee: Fix: forgot a word

2025-01-17T19:34:24Z

Fix: forgot a word

← Older revision		Revision as of 19:34, 17 January 2025
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	== Account Moves Risk Data Loss ==		== Account Moves Risk Data Loss ==

	{{Danger\|Account moves data loss. As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.		{{Danger\|Account moves risk data loss. As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.

	Before moving your account to a different server, we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] and '''download it to your local device'''.}}		Before moving your account to a different server, we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] and '''download it to your local device'''.}}

KazVee: Add emphasis to error messages being needed on support requests

2025-01-17T19:32:17Z

Add emphasis to error messages being needed on support requests

← Older revision		Revision as of 19:32, 17 January 2025
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	# Your '''domain name'''		# Your '''domain name'''
	# Your '''current server name''' and the '''server you want to move to'''		# Your '''current server name''' and the '''server you want to move to'''
	# Any error message(s) received		# Any '''error message(s)''' received

KazVee: Update Account Move guidance

2025-01-17T19:31:00Z

Update Account Move guidance

← Older revision		Revision as of 19:31, 17 January 2025
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	== Moving Your Account ==		== Moving Your Account ==

	~~Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.~~		== Account Moves Risk Data Loss ==

	{{~~Info~~\|~~If you would like to preserve your existing account, donors can request that their account be moved directly without deletion~~. ~~To do this, please~~ [~~https~~:~~//heliohost.org/donate/ donate~~].}}		{{Danger\|Account moves data loss. As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.

	~~After donating~~, ~~please make a post in the~~ [~~https~~:~~//helionet.org/index/forum/45-customer-service/?do=add Customer Service forum~~] ~~with your '''Transaction ID'''~~ and ~~the~~ '''~~Username~~''' ~~of the account to be moved~~.		Before moving your account to a different server, we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] and '''download it to your local device'''.}}

	~~To move to another server without donating, refer to~~ the ~~following instructions:~~		== Visit the Dashboard Page for Account Moves ==

	* [[:Account_Backups\|Make a backup]] of ~~all~~ your ~~files~~, ~~databases~~, ~~etc. ready for restoring (since your current account will be deleted).~~		After you have made a backup of your account and downloaded it to your local device, if you would like to switch hosting plans, visit the [https://heliohost.org/dashboard/move/ Dashboard page for account moves].
	* [https://heliohost.org/dashboard/~~delete~~/ ~~Request an account deletion].~~
	* Wait for ~~for your~~ account ~~to be deleted (usually a few hours).~~
	* [https://heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.
	* Wait [[:Signing_Up#After_Signup\|'''up to 2 hours''']] for your new account to become active.
	* Restore your backups. Visit our tutorial page for guidance on [[:Account_Backups\|how to Extract Your Account Data from the Backup File]].

	~~ASP.NET requires an account on [[:Lily\|Lily]]. Please~~ post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to ~~request that we set~~ the ~~account up for~~ you.		== Further Support ==

			If you get stuck or have any questions, please don't hesitate to post in the [https://helionet.org/index/forum/45-customer-service/?do====add Customer Service forum]. To enable us to offer the best and most efficient support, make sure you provide:
			# Your '''username'''
			# Your '''domain name'''
			# Your '''current server name''' and the '''server you want to move to'''
			# Any error message(s) received

KazVee: Update to use H2 headers for better readability

2025-01-17T16:52:22Z

Update to use H2 headers for better readability

← Older revision		Revision as of 16:52, 17 January 2025
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	= Moving Your Account =		== Moving Your Account ==

	Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.		Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.

KazVee at 17:58, 17 October 2024

2024-10-17T17:58:04Z

← Older revision		Revision as of 17:58, 17 October 2024
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	Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.		Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.

	If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://heliohost.org/donate/ donate].		{{Info\|If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://heliohost.org/donate/ donate].}}

	After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved.		After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved.

KazVee: /* Moving Your Account */

2024-10-13T18:38:45Z

Moving Your Account

← Older revision		Revision as of 18:38, 13 October 2024
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	Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.		Whether you are on Johnny and want to move to Tommy or vice versa, follow these directions to switch servers.

	If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://~~www.~~heliohost.org/donate/ donate].		If you would like to preserve your existing account, donors can request that their account be moved directly without deletion. To do this, please [https://heliohost.org/donate/ donate].

	After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved.		After donating, please make a post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] with your '''Transaction ID''' and the '''Username''' of the account to be moved.
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	* [https://heliohost.org/dashboard/delete/ Request an account deletion].		* [https://heliohost.org/dashboard/delete/ Request an account deletion].
	* Wait for for your account to be deleted (usually a few hours).		* Wait for for your account to be deleted (usually a few hours).
	* [https://~~www.~~heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.		* [https://heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.
	* Wait [[:Signing_Up#After_Signup\|'''up to 2 hours''']] for your new account to become active.		* Wait [[:Signing_Up#After_Signup\|'''up to 2 hours''']] for your new account to become active.
	* Restore your backups. Visit our tutorial page for guidance on [[:Account_Backups\|how to Extract Your Account Data from the Backup File]].		* Restore your backups. Visit our tutorial page for guidance on [[:Account_Backups\|how to Extract Your Account Data from the Backup File]].

	ASP.NET requires an account on [[:Lily\|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to request that we set the account up for you.		ASP.NET requires an account on [[:Lily\|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to request that we set the account up for you.

KazVee: /* Moving Your Account */

2024-10-04T03:27:07Z

Moving Your Account

← Older revision		Revision as of 03:27, 4 October 2024
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	To move to another server without donating, refer to the following instructions:		To move to another server without donating, refer to the following instructions:

	# [[:Account_Backups\|Make a backup]] of all your files, databases, etc. ready for restoring (since your current account will be deleted).		* [[:Account_Backups\|Make a backup]] of all your files, databases, etc. ready for restoring (since your current account will be deleted).
	# [https://heliohost.org/dashboard/delete/ Request an account deletion].		* [https://heliohost.org/dashboard/delete/ Request an account deletion].
	# Wait for for your account to be deleted (usually a few hours).		* Wait for for your account to be deleted (usually a few hours).
	# [https://www.heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.		* [https://www.heliohost.org/signup/ Sign up to HelioHost again]. Make sure you choose the server you require.
	# Wait [[:Signing_Up#After_Signup\|'''up to 2 hours''']] for your new account to become active.		* Wait [[:Signing_Up#After_Signup\|'''up to 2 hours''']] for your new account to become active.
	# Restore your backups. Visit our tutorial page for guidance on [[:Account_Backups\|how to Extract Your Account Data from the Backup File]].		* Restore your backups. Visit our tutorial page for guidance on [[:Account_Backups\|how to Extract Your Account Data from the Backup File]].

	ASP.NET requires an account on [[:Lily\|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to request that we set the account up for you.		ASP.NET requires an account on [[:Lily\|Lily]]. Please post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] to request that we set the account up for you.