Mail Delivery Problems - Revision history

KazVee: Remove unneeded extra header

2025-06-27T23:21:42Z

Remove unneeded extra header

← Older revision		Revision as of 23:21, 27 June 2025
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	If your email recipients say that your emails are going to their spam folder, setting up SPF, DKIM, and DMARC records will help improve email delivery.		If your email recipients say that your emails are going to their spam folder, setting up SPF, DKIM, and DMARC records will help improve email delivery.

	~~== SPF, DKIM, and DMARC Records ==~~

	== Set Up SPF, DKIM, and DMARC Records ==		== Set Up SPF, DKIM, and DMARC Records ==

Krydos: /* Send a Test Email */ .top is abused TLD as well

2025-03-17T17:41:48Z

Send a Test Email: .top is abused TLD as well

← Older revision		Revision as of 17:41, 17 March 2025
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	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

	{{Info\|For sites with the '''.xyz''' ~~domain~~, it is impossible to get a 10/10 mail-tester result. Since the domain is primarily associated with spam and abuse, most providers have added it to blocklists. The only solution is to purchase a domain with a more reputable TLD ~~(Top-Level Domain)~~, such as .com or .net.}}		{{Info\|For sites with the '''.xyz''' or '''.top''' TLD (Top-Level Domain), it is impossible to get a 10/10 mail-tester result. Since the domain is primarily associated with spam and abuse, most providers have added it to blocklists. The only solution is to purchase a domain with a more reputable TLD, such as .com or .net.}}

	== Further Support ==		== Further Support ==

	If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.		If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Add note about .xyz domains being on most blocklists

2025-03-15T16:15:46Z

Add note about .xyz domains being on most blocklists

← Older revision		Revision as of 16:15, 15 March 2025
Line 22:		Line 22:

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

			{{Info\|For sites with the '''.xyz''' domain, it is impossible to get a 10/10 mail-tester result. Since the domain is primarily associated with spam and abuse, most providers have added it to blocklists. The only solution is to purchase a domain with a more reputable TLD (Top-Level Domain), such as .com or .net.}}

	== Further Support ==		== Further Support ==

	If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.		If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Fix code sections to restore single "=" where they should be

2025-01-22T06:17:54Z

Fix code sections to restore single "=" where they should be

← Older revision		Revision as of 06:17, 22 January 2025
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	== Set Up SPF, DKIM, and DMARC Records ==		== Set Up SPF, DKIM, and DMARC Records ==

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	== Send a Test Email ==		== Send a Test Email ==

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

	== Further Support ==		== Further Support ==

	If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.		If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Update to use H2 headers for better readability

2025-01-17T17:20:34Z

Update to use H2 headers for better readability

← Older revision		Revision as of 17:20, 17 January 2025
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	= Mail Delivery Problems =		== Mail Delivery Problems ==

	HelioHost offers [[:Unlimited_Email_Accounts\|unlimited email accounts]] to our users. Below is a troubleshooting guide to help resolve issues with email delivery.		HelioHost offers [[:Unlimited_Email_Accounts\|unlimited email accounts]] to our users. Below is a troubleshooting guide to help resolve issues with email delivery.

	= Emails Not Delivered =		== Emails Not Delivered ==

	If you get a mail delivery report that says your email could not be delivered, the report should explain why.		If you get a mail delivery report that says your email could not be delivered, the report should explain why.
Line 9:		Line 9:
	If the report says: 'Your email has been blocked because the sender is unauthenticated. [Email provider] requires all senders to authenticate with either SPF or DKIM', we can help you set up these records.		If the report says: 'Your email has been blocked because the sender is unauthenticated. [Email provider] requires all senders to authenticate with either SPF or DKIM', we can help you set up these records.

	= Emails Going to Spam Folder =		== Emails Going to Spam Folder ==

	If your email recipients say that your emails are going to their spam folder, setting up SPF, DKIM, and DMARC records will help improve email delivery.		If your email recipients say that your emails are going to their spam folder, setting up SPF, DKIM, and DMARC records will help improve email delivery.

	= SPF, DKIM, and DMARC Records =		== SPF, DKIM, and DMARC Records ==

	= Set Up SPF, DKIM, and DMARC Records =		== Set Up SPF, DKIM, and DMARC Records ==

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	= Send a Test Email =		== Send a Test Email ==

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do==add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

	= Further Support =		== Further Support ==

	If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.		If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: Mention that the mail-tester report link should be included in support request

2025-01-17T14:59:43Z

Mention that the mail-tester report link should be included in support request

← Older revision		Revision as of 14:59, 17 January 2025
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	= Send a Test Email =		= Send a Test Email =

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full mail-tester report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

	= Further Support =		= Further Support =

	If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including any '''error message(s)''' received.		If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including '''the full mail-tester report link''' and any '''error message(s)''' received.

KazVee: /* Emails Not Delivered */

2024-11-01T03:28:12Z

Emails Not Delivered

← Older revision		Revision as of 03:28, 1 November 2024
Line 7:		Line 7:
	If you get a mail delivery report that says your email could not be delivered, the report should explain why.		If you get a mail delivery report that says your email could not be delivered, the report should explain why.

	If the report says: `Your email has been blocked because the sender is unauthenticated. [Email provider] requires all senders to authenticate with either SPF or DKIM`, we can help you set up these records.		If the report says: 'Your email has been blocked because the sender is unauthenticated. [Email provider] requires all senders to authenticate with either SPF or DKIM', we can help you set up these records.

	= Emails Going to Spam Folder =		= Emails Going to Spam Folder =

KazVee: /* Set Up SPF, DKIM, and DMARC Records */

2024-10-04T17:02:39Z

Set Up SPF, DKIM, and DMARC Records

← Older revision		Revision as of 17:02, 4 October 2024
Line 17:		Line 17:
	= Set Up SPF, DKIM, and DMARC Records =		= Set Up SPF, DKIM, and DMARC Records =

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [~~Customer Support forum](~~https://helionet.org/index/forum/45-customer-service/?do=add] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	= Send a Test Email =		= Send a Test Email =

KazVee at 17:02, 4 October 2024

2024-10-04T17:02:19Z

← Older revision		Revision as of 17:02, 4 October 2024
Line 1:		Line 1:
	== Mail Delivery Problems ==		= Mail Delivery Problems =

	HelioHost offers [[:Unlimited_Email_Accounts\|unlimited email accounts]] to our users. Below is a troubleshooting guide to help resolve issues with email delivery.		HelioHost offers [[:Unlimited_Email_Accounts\|unlimited email accounts]] to our users. Below is a troubleshooting guide to help resolve issues with email delivery.

	== Emails Not Delivered ==		= Emails Not Delivered =

	If you get a mail delivery report that says your email could not be delivered, the report should explain why.		If you get a mail delivery report that says your email could not be delivered, the report should explain why.
Line 9:		Line 9:
	If the report says: `Your email has been blocked because the sender is unauthenticated. [Email provider] requires all senders to authenticate with either SPF or DKIM`, we can help you set up these records.		If the report says: `Your email has been blocked because the sender is unauthenticated. [Email provider] requires all senders to authenticate with either SPF or DKIM`, we can help you set up these records.

	== Emails Going to Spam Folder ==		= Emails Going to Spam Folder =

	If your email recipients say that your emails are going to their spam folder, setting up SPF, DKIM, and DMARC records will help improve email delivery.		If your email recipients say that your emails are going to their spam folder, setting up SPF, DKIM, and DMARC records will help improve email delivery.

	== SPF, DKIM, and DMARC Records ==		= SPF, DKIM, and DMARC Records =

	== Set Up SPF, DKIM, and DMARC Records ==		= Set Up SPF, DKIM, and DMARC Records =

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [Customer Support forum](https://helionet.org/index/forum/45-customer-service/?do=add] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [Customer Support forum](https://helionet.org/index/forum/45-customer-service/?do=add] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	== Send a Test Email ==		= Send a Test Email =

	After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ ~~https://www.~~mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.		After the SPF, DKIM, and DMARC records are set up, we recommend sending a test email to [https://www.mail-tester.com/ mail-tester.com] to check that everything is set up correctly. Your test email should be a regular email, such as your typical newsletter or a standard message (avoid using just "test" as the email content). If your score is below 10/10, please create a new topic in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and include '''the full report link''', your hosting account '''username''', and your '''domain name''' so we can help you fix any remaining issues.

	== Further Support ==		= Further Support =

	If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including any '''error message(s)''' received.		If you get a different error in the mail delivery report, or if your emails are not delivered and you don't know why, please make a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum], making sure to provide your '''username''', '''domain name''', and details about the problem, including any '''error message(s)''' received.

KazVee: /* Set Up SPF, DKIM, and DMARC Records */

2024-10-03T22:39:40Z

Set Up SPF, DKIM, and DMARC Records

← Older revision		Revision as of 22:39, 3 October 2024
Line 17:		Line 17:
	== Set Up SPF, DKIM, and DMARC Records ==		== Set Up SPF, DKIM, and DMARC Records ==

	To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [Customer Support forum](https://helionet.org/index/forum/45-customer-service/?do=add) and include your hosting account '''username''' and '''domain name''' so we can set this up for you.		To help improve the delivery of your emails, you can request that SPF, DKIM, and DMARC records be added to your account. Please create a new topic in our [Customer Support forum](https://helionet.org/index/forum/45-customer-service/?do=add] and include your hosting account '''username''' and '''domain name''' so we can set this up for you.

	== Send a Test Email ==		== Send a Test Email ==