FAQ - Revision history

KazVee: Add login link to the 'How do I change the contact email address on my account?' FAQ

2026-01-06T03:03:00Z

Add login link to the 'How do I change the contact email address on my account?' FAQ

← Older revision		Revision as of 03:03, 6 January 2026
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	We recommend using a reliable external email address for your contact address because if you lose access to your HelioHost account, the contact email is the only way you have of recovering your account. If that email is hosted by us, you likely won't be able to access it either.		We recommend using a reliable external email address for your contact address because if you lose access to your HelioHost account, the contact email is the only way you have of recovering your account. If that email is hosted by us, you likely won't be able to access it either.

	To change the email address on your account, ~~login and~~ go to: '''Plesk > Account > My Profile > General > External email address'''		To change the email address on your account, go to: '''[https://heliohost.org/login/ Login] > Plesk > Account > My Profile > General > External email address'''

	When you change your email address it may take '''up to 2 hours''' to sync to the main website. In the meantime, login with your username (not email) on the main [https://heliohost.org/ heliohost.org] website. After a couple hours you should be able to login with either your username or your new external email address.		When you change your email address it may take '''up to 2 hours''' to sync to the main website. In the meantime, login with your username (not email) on the main [https://heliohost.org/ heliohost.org] website. After a couple hours you should be able to login with either your username or your new external email address.

KazVee: Add FAQ about Docker/Podman/Containers support

2026-01-03T01:08:26Z

Add FAQ about Docker/Podman/Containers support

← Older revision		Revision as of 01:08, 3 January 2026
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	== Can I use proc_open(), exec(), popen(), etc.? ==		== Can I use proc_open(), exec(), popen(), etc.? ==

	These ~~these~~ functions are disabled on our shared hosting servers ([[:Morty\|Morty]], [[:Tommy\|Tommy]], and [[:Johnny\|Johnny]]) for security reasons. If you need to run proc_open(), exec(), popen(), etc., you will need a VPS. {{Template:VPSInfo}}		These functions are disabled on our shared hosting servers ([[:Morty\|Morty]], [[:Tommy\|Tommy]], and [[:Johnny\|Johnny]]) for security reasons. If you need to run proc_open(), exec(), popen(), etc., you will need a VPS. {{Template:VPSInfo}}

			== Can I use Docker / Podman / Containers, etc? ==
			Container technologies are not supported on our shared hosting servers ([[:Morty\|Morty]], [[:Tommy\|Tommy]], and [[:Johnny\|Johnny]]), and there are no plans to support containerization on our shared hosting servers in the future.

			If you would like to use Docker or other container technologies, you will need a VPS. {{Template:VPSInfo}}

	== Does HelioHost support sockets? Which ports are open? ==		== Does HelioHost support sockets? Which ports are open? ==

KazVee: Update FAQ about exec() to reflect that it is no longer offered on Lily

2025-12-11T00:40:11Z

Update FAQ about exec() to reflect that it is no longer offered on Lily

← Older revision		Revision as of 00:40, 11 December 2025
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	These these functions are disabled on our shared hosting servers ([[:Morty\|Morty]], [[:Tommy\|Tommy]], and [[:Johnny\|Johnny]]) for security reasons. If you need to run proc_open(), exec(), popen(), etc., you will need a VPS. {{Template:VPSInfo}}		These these functions are disabled on our shared hosting servers ([[:Morty\|Morty]], [[:Tommy\|Tommy]], and [[:Johnny\|Johnny]]) for security reasons. If you need to run proc_open(), exec(), popen(), etc., you will need a VPS. {{Template:VPSInfo}}

	~~Our [[:Lily\|Lily]] server, which runs Windows Server, has exec() enabled on all PHP versions.~~

	== Does HelioHost support sockets? Which ports are open? ==		== Does HelioHost support sockets? Which ports are open? ==

KazVee: Update wording for clarity

2025-12-08T15:33:07Z

Update wording for clarity

← Older revision		Revision as of 15:33, 8 December 2025
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	Typically, your domain root directory is 'httpdocs' (or 'public_html' if you were transferred from the old cPanel). Users cannot change the document root themselves inside Plesk.		Typically, your domain root directory is 'httpdocs' (or 'public_html' if you were transferred from the old cPanel). Users cannot change the document root themselves inside Plesk.

	If you're planning on using Laravel, ~~Plesk offers a way to~~ set the document root yourself, by using the [[:Laravel#Document_Root \| Laravel Toolkit]].		If you're planning on using Laravel, you can set the document root yourself by using the [[:Laravel#Document_Root \| Laravel Toolkit]].

	If you have a legitimate reason for needing the document root changed, please create a post in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and make sure to provide your '''username''', '''domain name''', '''server name''', '''the new document root directory you want''', and a '''valid reason''' explaining why you are unable to use your existing document root. The admins will review your request to determine if the change can be made.		If you have a legitimate reason for needing the document root changed, please create a post in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and make sure to provide your '''username''', '''domain name''', '''server name''', '''the new document root directory you want''', and a '''valid reason''' explaining why you are unable to use your existing document root. The admins will review your request to determine if the change can be made.

KazVee: Add note that Laravel Toolkit enables users to change their document root

2025-12-04T18:06:54Z

Add note that Laravel Toolkit enables users to change their document root

← Older revision		Revision as of 18:06, 4 December 2025
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	Typically, your domain root directory is 'httpdocs' (or 'public_html' if you were transferred from the old cPanel). Users cannot change the document root themselves inside Plesk.		Typically, your domain root directory is 'httpdocs' (or 'public_html' if you were transferred from the old cPanel). Users cannot change the document root themselves inside Plesk.

			If you're planning on using Laravel, Plesk offers a way to set the document root yourself, by using the [[:Laravel#Document_Root \| Laravel Toolkit]].

	If you have a legitimate reason for needing the document root changed, please create a post in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and make sure to provide your '''username''', '''domain name''', '''server name''', '''the new document root directory you want''', and a '''valid reason''' explaining why you are unable to use your existing document root. The admins will review your request to determine if the change can be made.		If you have a legitimate reason for needing the document root changed, please create a post in our [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and make sure to provide your '''username''', '''domain name''', '''server name''', '''the new document root directory you want''', and a '''valid reason''' explaining why you are unable to use your existing document root. The admins will review your request to determine if the change can be made.

KazVee: Add new FAQ for "How do I change the contact email address on my account?"

2025-11-06T03:16:43Z

Add new FAQ for "How do I change the contact email address on my account?"

← Older revision		Revision as of 03:16, 6 November 2025
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	Some users are hesitant to provide their PayPal transaction ID. Please refer to this post by a PayPal employee explaining that [https://www.paypal-community.com/t5/Refunds-and-cancellations/OK-TO-RELEASE-PAYPAL-TRANSACTION-ID-NUMBER/td-p/719651 providing your transaction ID to your seller is perfectly safe].		Some users are hesitant to provide their PayPal transaction ID. Please refer to this post by a PayPal employee explaining that [https://www.paypal-community.com/t5/Refunds-and-cancellations/OK-TO-RELEASE-PAYPAL-TRANSACTION-ID-NUMBER/td-p/719651 providing your transaction ID to your seller is perfectly safe].

			== How do I change the contact email address on my account? ==

			We recommend using a reliable external email address for your contact address because if you lose access to your HelioHost account, the contact email is the only way you have of recovering your account. If that email is hosted by us, you likely won't be able to access it either.

			To change the email address on your account, login and go to: '''Plesk > Account > My Profile > General > External email address'''

			When you change your email address it may take '''up to 2 hours''' to sync to the main website. In the meantime, login with your username (not email) on the main [https://heliohost.org/ heliohost.org] website. After a couple hours you should be able to login with either your username or your new external email address.

	== How do I delete my hosting account? ==		== How do I delete my hosting account? ==

KazVee: Add note that the limit on account resets relates to the admin-assisted account resets

2025-09-20T15:14:29Z

Add note that the limit on account resets relates to the admin-assisted account resets

← Older revision		Revision as of 15:14, 20 September 2025
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	=== Admin Account Reset Limits ===		=== Admin Account Reset Limits ===

	{{Info\|Due to certain users abusing our generosity in the past and requesting 5 or so resets in less than a week, we now limit each account to '''1 free reset per week''' with the option to [[#Purchasing_Additional_Account_Resets\|donate for additional account resets if needed.]]}}		{{Info\|Due to certain users abusing our generosity in the past and requesting 5 or so resets in less than a week, we now limit each account to '''1 free reset per week''' done by an admin, with the option to [[#Purchasing_Additional_Account_Resets\|donate for additional account resets if needed.]]}}

	=== Free Self-Serve Account Resets (with Account Delete/Account Recreate) ===		=== Free Self-Serve Account Resets (with Account Delete/Account Recreate) ===

KazVee: Update section title to 'Free Self-Serve Account Resets (with Account Delete/Account Recreate)' for clarity

2025-09-20T15:13:31Z

Update section title to 'Free Self-Serve Account Resets (with Account Delete/Account Recreate)' for clarity

← Older revision		Revision as of 15:13, 20 September 2025
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	{{Info\|Due to certain users abusing our generosity in the past and requesting 5 or so resets in less than a week, we now limit each account to '''1 free reset per week''' with the option to [[#Purchasing_Additional_Account_Resets\|donate for additional account resets if needed.]]}}		{{Info\|Due to certain users abusing our generosity in the past and requesting 5 or so resets in less than a week, we now limit each account to '''1 free reset per week''' with the option to [[#Purchasing_Additional_Account_Resets\|donate for additional account resets if needed.]]}}

	=== Free Self-Serve Account Resets ===		=== Free Self-Serve Account Resets (with Account Delete/Account Recreate) ===

	We will eventually be adding the ability for users to reset their accounts automatically, without the need for admin assistance. However, there is [[:ETA\|no estimated timeframe for this]], since there are many other higher-priority projects to be completed first.		We will eventually be adding the ability for users to reset their accounts automatically, without the need for admin assistance. However, there is [[:ETA\|no estimated timeframe for this]], since there are many other higher-priority projects to be completed first.

KazVee: Add notes about limits on admin account resets and how users can delete & recreate their accounts for free

2025-09-20T15:09:09Z

Add notes about limits on admin account resets and how users can delete & recreate their accounts for free

← Older revision		Revision as of 15:09, 20 September 2025
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	To check which email address is associated with your hosting account, go to: '''Plesk > Account > My Profile > General > External email address'''}}		To check which email address is associated with your hosting account, go to: '''Plesk > Account > My Profile > General > External email address'''}}

			=== Admin Account Reset Limits ===

			{{Info\|Due to certain users abusing our generosity in the past and requesting 5 or so resets in less than a week, we now limit each account to '''1 free reset per week''' with the option to [[#Purchasing_Additional_Account_Resets\|donate for additional account resets if needed.]]}}

			=== Free Self-Serve Account Resets ===

			We will eventually be adding the ability for users to reset their accounts automatically, without the need for admin assistance. However, there is [[:ETA\|no estimated timeframe for this]], since there are many other higher-priority projects to be completed first.

			In the meantime, users may delete their account and then recreate it, which effectively resets all account settings and contents, accomplishing the same thing as an account reset does.

			Before deleting your account, [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|make a backup]]. Then, to delete your HelioHost Plesk account, go to your dashboard and click on the [https://heliohost.org/dashboard/delete/ Delete your account and remove all content] button. Please make sure to allow some time for the deletion process to complete.

			To recreate your account, try to login. You will be greeted with a 'Welcome back!' message, and prompted to enter your email address to receive an email invite to recreate your old account. Make sure to enter the same email address that was on the account you just deleted. Follow the steps to complete account recreation. You will receive an email confirming the new account has been successfully created.

			{{Info\|Account creation can take '''up to 2 hours''' because it requires an Apache reset. }}

			=== Purchasing Additional Account Resets ===

			If you need to purchase an additional account reset, please use the link below to donate $1 USD:

			[https://www.paypal.com/ncp/payment/6Z88J5KJZJ3RJ Donate $1 USD for account reset]

			After you have made the donation, please provide your [[#Providing_PayPal_Transaction_ID\|PayPal Transaction ID]] as part of your account reset request, so the donation can be verified.

			'''Note:''' Account resets must be purchased one at a time, and cannot be pre-ordered in bulk.

			=== Before Asking an Admin for an Account Reset ===

	Because wiping an account is destructive, we have to verify your identity before we do so. This is to prevent someone from pretending to be you and deleting all your data.		Because wiping an account is destructive, we have to verify your identity before we do so. This is to prevent someone from pretending to be you and deleting all your data.

KazVee: Add note that webmail can take up to 2 hours to become active after enabling it because it requires an Apache restart.

2025-09-19T18:19:38Z

Add note that webmail can take up to 2 hours to become active after enabling it because it requires an Apache restart.

← Older revision		Revision as of 18:19, 19 September 2025
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	'''Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > click the Save button'''		'''Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > click the Save button'''

			{{Caution\|
			Webmail can take '''up to 2 hours''' to become active after enabling it because it requires an Apache restart.
			}}

	=== Account Resets Remove WSGI Control Access ===		=== Account Resets Remove WSGI Control Access ===