Education Accounts - Revision history

KazVee: Add note that users can change email address on the account after an account reset

2025-02-28T16:18:36Z

Add note that users can change email address on the account after an account reset

← Older revision		Revision as of 16:18, 28 February 2025
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	Once you no longer need the account for school, you are welcome to keep using it for your personal projects if you wish.		Once you no longer need the account for school, you are welcome to keep using it for your personal projects if you wish.

	If you would like to change your account username, you can choose a new username by following our [[:FAQ#How_do_I_reset_my_hosting_account_to_start_fresh?\|Account Reset process]]. When recreating your account, you will be able to choose a different username and domain name.		If you would like to change your account username, you can choose a new username by following our [[:FAQ#How_do_I_reset_my_hosting_account_to_start_fresh?\|Account Reset process]]. When recreating your account, you will be able to choose a different username and domain name. Once the account has been reset, you can change the email address on your account if you prefer to use your personal email address instead of your school email.

	== Further Support ==		== Further Support ==

	To request Education accounts for yourself or your students, or if you have further questions, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. If you already have an account with HelioHost, please make sure you provide your '''username''', your '''domain name''', and relevant details about your question or the problem you're having.		To request Education accounts for yourself or your students, or if you have further questions, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. If you already have an account with HelioHost, please make sure you provide your '''username''', your '''domain name''', and relevant details about your question or the problem you're having.

KazVee: Add note that once invites are sent, email addresses can be removed from public view

2025-02-28T16:16:02Z

Add note that once invites are sent, email addresses can be removed from public view

← Older revision		Revision as of 16:16, 28 February 2025
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	Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username and domain name, and guided through the entire account creation process.		Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username and domain name, and guided through the entire account creation process.

			Once we have sent the invites, the provided email addresses can be removed from public view for privacy.

	If you accidentally forgot to include any contacts who need Education accounts in your initial request, just send us their details in another request, and we can send more account creation invites as needed.		If you accidentally forgot to include any contacts who need Education accounts in your initial request, just send us their details in another request, and we can send more account creation invites as needed.

KazVee: Fix grammar

2025-02-21T22:56:33Z

Fix grammar

← Older revision		Revision as of 22:56, 21 February 2025
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	If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.		If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.

	Once we receive the request for Education accounts, we may need to verify the teacher's ID to make sure the request is legitimate. If the request is approved, we will ~~sent~~ account creation invites to every email contact provided. They will each receive a personalized link to click on in order to create an account. The link will be valid for 7 days.		Once we receive the request for Education accounts, we may need to verify the teacher's ID to make sure the request is legitimate. If the request is approved, we will send account creation invites to every email contact provided. They will each receive a personalized link to click on in order to create an account. The link will be valid for 7 days.

	Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username and domain name, and guided through the entire account creation process.		Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username and domain name, and guided through the entire account creation process.

KazVee: Improve phrasing

2025-02-21T22:55:41Z

Improve phrasing

← Older revision		Revision as of 22:55, 21 February 2025
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	== After Signup ==		== After Signup ==

	Each person on HelioHost is allowed to have one account. Teachers or students who wish to use their ~~Education~~ accounts to ~~also~~ work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 ~~domains/subdomains/custom~~ domains. Please follow the steps on our [[:Addon_Domains\|Addon Domains]] page to request ~~that we add~~ additional domains to your account.		Each person on HelioHost is allowed to have one account. Teachers or students who wish to use their education accounts to work on personal, non-school projects are welcome to do so using the same account since each account can have up to 10 domains. Please follow the steps on our [[:Addon_Domains\|Addon Domains]] page to request additional domains on your account.

	Although the ~~main~~ email address on Education accounts should be the account holder's '''school''' ~~email~~ address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.		Although the primary email address on Education accounts should be the account holder's '''school''' email address, HelioHost admins can add a secondary email address to the account for users who also wish to have their personal email address attached to the account.

	== Additional Information ==		== Additional Information ==

KazVee: Improve phrasing

2025-02-21T22:53:35Z

Improve phrasing

← Older revision		Revision as of 22:53, 21 February 2025
Line 13:		Line 13:
	If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.		If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.

	Once we receive the request for Education accounts, we may need to verify the teacher's ID to make sure the request is legitimate. If the request ~~for accounts~~ is approved, we will ~~email~~ account creation invites to every contact provided. They will each receive a personalized link to click on in order to create an account. The link will be valid for 7 days.		Once we receive the request for Education accounts, we may need to verify the teacher's ID to make sure the request is legitimate. If the request is approved, we will sent account creation invites to every email contact provided. They will each receive a personalized link to click on in order to create an account. The link will be valid for 7 days.

	Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username, domain name, and guided through the entire account creation process.		Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username and domain name, and guided through the entire account creation process.

	If ~~during your initial request~~ you accidentally ~~left off~~ any contacts who need Education accounts, just send us their details in another request and we can send more account creation invites as needed.		If you accidentally forgot to include any contacts who need Education accounts in your initial request, just send us their details in another request, and we can send more account creation invites as needed.

	== After Signup ==		== After Signup ==

KazVee: Improve phrasing

2025-02-21T22:49:16Z

Improve phrasing

← Older revision		Revision as of 22:49, 21 February 2025
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	== Signup Process ==		== Signup Process ==

	The best way to request Education accounts is to create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and provide us with the '''school''' email addresses ~~for~~ any teachers or students who would like an account, so we can process it as a group request. Skipping this step, or having teachers or students ~~all~~ sign up for their own accounts will likely result in everyone's account at your school being flagged as ~~being~~ duplicates, and ~~then~~ [[:Suspension_Policy#Duplicate_Accounts\|suspended]] by our automated Multiple Account Detection system.		The best way to request Education accounts is to create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and provide us with the '''school''' email addresses of any teachers or students who would like an account so we can process it as a group request. Skipping this step or having teachers or students sign up for their own accounts separately will likely result in everyone's account at your school being flagged as duplicates and [[:Suspension_Policy#Duplicate_Accounts\|suspended]] by our automated Multiple Account Detection system.

	If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.		If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.

KazVee: Add 13+ age requirement, refine guidance on school email addresses, other phrasing changed for clarity

2025-02-21T22:46:06Z

Add 13+ age requirement, refine guidance on school email addresses, other phrasing changed for clarity

← Older revision		Revision as of 22:46, 21 February 2025
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	== Education Accounts ==		== Education Accounts ==

	HelioHost is a popular choice for students and educators, and we are happy to provide Education accounts for your school lessons and projects.		HelioHost is a popular choice for students and educators, and we are happy to provide Education accounts on our free [[:Johnny\|Johnny]] server for your school lessons and projects when possible.

	== Before Signup ==		== Before Signup ==

	~~The best way~~ to ~~get~~ Education accounts ~~set up is~~ to contact us '''before''' other teachers or students at your school sign up for accounts. Skipping this step will likely result in everyone's account at your school being flagged as being duplicates, and then [[:~~Suspension_Policy#Duplicate_Accounts~~\|~~suspended~~]] ~~by our automated Multiple Account Detection system~~.		All users must be at least 13 years old to use HelioHost. Education accounts must agree to our [[:Terms\|Terms of Service]]. In some cases, we may need to verify the teacher's ID to make sure the request is legitimate.

	~~To request Education accounts, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do~~=add Customer Service forum] and provide us with the '''.edu''' email addresses of any teachers or students who would like an account, and we can send them account creation invites directly. This means you and your students will not need to wait for the twice-daily signup timeslots on our free Johnny server to open.		== Signup Process ==

	~~If you prefer~~ to ~~contact~~ us by email~~, please note that our support email system does not accept file attachments~~, so ~~you must provide the information inside the email message itself~~. ~~Alternatively~~, ~~creating a forum post~~ as ~~recommended above will allow you to upload a file~~, ~~if needed~~.		The best way to request Education accounts is to create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and provide us with the '''school''' email addresses for any teachers or students who would like an account, so we can process it as a group request. Skipping this step, or having teachers or students all sign up for their own accounts will likely result in everyone's account at your school being flagged as being duplicates, and then [[:Suspension_Policy#Duplicate_Accounts\|suspended]] by our automated Multiple Account Detection system.

	~~== Signup Process ==~~		If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the list of school email addresses inside the email message itself. Creating a forum post as recommended above will allow you to upload a file, if needed.

			Once we receive the request for Education accounts, we may need to verify the teacher's ID to make sure the request is legitimate. If the request for accounts is approved, we will email account creation invites to every contact provided. They will each receive a personalized link to click on in order to create an account. The link will be valid for 7 days.

	~~We will~~ email ~~account creation invites~~ to ~~each contact provided~~, ~~and~~ they will ~~receive~~ a ~~link to click on. The link will be valid for 7 days~~.		Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username, domain name, and guided through the entire account creation process.

	~~Once users have clicked the link~~ in ~~their email and confirmed they agree to follow our [[:Terms\|Terms of Service]], they will be prompted to choose a username, domain name,~~ and ~~guided through the entire~~ account creation ~~process~~.		If during your initial request you accidentally left off any contacts who need Education accounts, just send us their details in another request and we can send more account creation invites as needed.

	== After Signup ==		== After Signup ==
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	Each person on HelioHost is allowed to have one account. Teachers or students who wish to use their Education accounts to also work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 domains/subdomains/custom domains. Please follow the steps on our [[:Addon_Domains\|Addon Domains]] page to request that we add additional domains to your account.		Each person on HelioHost is allowed to have one account. Teachers or students who wish to use their Education accounts to also work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 domains/subdomains/custom domains. Please follow the steps on our [[:Addon_Domains\|Addon Domains]] page to request that we add additional domains to your account.

	Although the main email address on Education accounts should be the account holder's ~~work or school~~ '''~~.edu~~''' email address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.		Although the main email address on Education accounts should be the account holder's '''school''' email address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.

	== Additional Information ==		== Additional Information ==
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	== Further Support ==		== Further Support ==

	To request Education accounts for yourself or your students, or if you have further questions, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. If you already have an account with HelioHost, please make sure you provide your '''username''', your '''domain name''', and relevant details about the ~~issue~~.		To request Education accounts for yourself or your students, or if you have further questions, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. If you already have an account with HelioHost, please make sure you provide your '''username''', your '''domain name''', and relevant details about your question or the problem you're having.

KazVee: Added that teachers are welcome to use their Education account for personal non-school projects too

2025-02-21T22:11:58Z

Added that teachers are welcome to use their Education account for personal non-school projects too

← Older revision		Revision as of 22:11, 21 February 2025
Line 19:		Line 19:
	== After Signup ==		== After Signup ==

	Each person on HelioHost is allowed to have one account. ~~Students~~ who wish to use their Education accounts to also work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 domains/subdomains/custom domains. Please follow the steps on our [[:Addon_Domains\|Addon Domains]] page to request that we add additional domains to your account.		Each person on HelioHost is allowed to have one account. Teachers or students who wish to use their Education accounts to also work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 domains/subdomains/custom domains. Please follow the steps on our [[:Addon_Domains\|Addon Domains]] page to request that we add additional domains to your account.

	Although the main email address on Education accounts should be the account holder's work or school '''.edu''' email address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.		Although the main email address on Education accounts should be the account holder's work or school '''.edu''' email address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.

	== Additional Information ==		== Additional Information ==

KazVee: Forgot a word

2025-02-21T22:10:57Z

Forgot a word

← Older revision		Revision as of 22:10, 21 February 2025
Line 7:		Line 7:
	The best way to get Education accounts set up is to contact us '''before''' other teachers or students at your school sign up for accounts. Skipping this step will likely result in everyone's account at your school being flagged as being duplicates, and then [[:Suspension_Policy#Duplicate_Accounts\|suspended]] by our automated Multiple Account Detection system.		The best way to get Education accounts set up is to contact us '''before''' other teachers or students at your school sign up for accounts. Skipping this step will likely result in everyone's account at your school being flagged as being duplicates, and then [[:Suspension_Policy#Duplicate_Accounts\|suspended]] by our automated Multiple Account Detection system.

	To request Education accounts, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and provide us with the '''.edu''' email addresses of any teachers or students who would like an account, and we can send them account creation invites directly. This means you and your students will not need to wait for the twice-daily signup timeslots on free Johnny server to open.		To request Education accounts, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and provide us with the '''.edu''' email addresses of any teachers or students who would like an account, and we can send them account creation invites directly. This means you and your students will not need to wait for the twice-daily signup timeslots on our free Johnny server to open.

	If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the information inside the email message itself. Alternatively, creating a forum post as recommended above will allow you to upload a file, if needed.		If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the information inside the email message itself. Alternatively, creating a forum post as recommended above will allow you to upload a file, if needed.

KazVee: Create new 'Education Accounts' page

2025-02-21T22:08:52Z

Create new 'Education Accounts' page

New page

== Education Accounts ==

HelioHost is a popular choice for students and educators, and we are happy to provide Education accounts for your school lessons and projects.

== Before Signup ==

The best way to get Education accounts set up is to contact us '''before''' other teachers or students at your school sign up for accounts. Skipping this step will likely result in everyone's account at your school being flagged as being duplicates, and then [[:Suspension_Policy#Duplicate_Accounts|suspended]] by our automated Multiple Account Detection system.

To request Education accounts, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum] and provide us with the '''.edu''' email addresses of any teachers or students who would like an account, and we can send them account creation invites directly. This means you and your students will not need to wait for the twice-daily signup timeslots on free Johnny server to open.

If you prefer to contact us by email, please note that our support email system does not accept file attachments, so you must provide the information inside the email message itself. Alternatively, creating a forum post as recommended above will allow you to upload a file, if needed.

== Signup Process ==

We will email account creation invites to each contact provided, and they will receive a link to click on. The link will be valid for 7 days.

Once users have clicked the link in their email and confirmed they agree to follow our [[:Terms|Terms of Service]], they will be prompted to choose a username, domain name, and guided through the entire account creation process.

== After Signup ==

Each person on HelioHost is allowed to have one account. Students who wish to use their Education accounts to also work on personal, non-school projects are welcome to do so using the same account, since each account can have up to 10 domains/subdomains/custom domains. Please follow the steps on our [[:Addon_Domains|Addon Domains]] page to request that we add additional domains to your account.

Although the main email address on Education accounts should be the account holder's work or school '''.edu''' email address, HelioHost admins can add a secondary email address to the account, for users who also wish to have their personal email address attached to the account.

== Additional Information ==

Once you no longer need the account for school, you are welcome to keep using it for your personal projects if you wish.

If you would like to change your account username, you can choose a new username by following our [[:FAQ#How_do_I_reset_my_hosting_account_to_start_fresh?|Account Reset process]]. When recreating your account, you will be able to choose a different username and domain name.

== Further Support ==

To request Education accounts for yourself or your students, or if you have further questions, please create a new post in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Service forum]. If you already have an account with HelioHost, please make sure you provide your '''username''', your '''domain name''', and relevant details about the issue.