Changing Your Main Domain - Revision history

KazVee: Update domain limits to note 10 max on Tommy and Johnny, also 10 max per Morty account with the option to have multiple Morty accounts

2025-11-22T01:20:02Z

Update domain limits to note 10 max on Tommy and Johnny, also 10 max per Morty account with the option to have multiple Morty accounts

← Older revision		Revision as of 01:20, 22 November 2025
Line 9:		Line 9:
	== Before Changing Your Main Domain ==		== Before Changing Your Main Domain ==

	Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|~~Addon~~]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one ~~hosting~~ account ~~(with the possibility of adding more for a donation)~~, so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.		Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one [[:Tommy]] or [[:Johnny]] account, so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias. [[:Morty]] accounts can also have up to 10 domains total, but if you need more than 10 domains on Morty, you can create additional Morty accounts.

	== Account Reset is Required to Swap Main and Addon Domain ==		== Account Reset is Required to Swap Main and Addon Domain ==

KazVee: Update domain limits to note 10 max on Tommy and Johnny, also 10 max per Morty account with the option to have multiple Morty accounts

2025-11-22T01:16:23Z

Update domain limits to note 10 max on Tommy and Johnny, also 10 max per Morty account with the option to have multiple Morty accounts

← Older revision		Revision as of 01:16, 22 November 2025
Line 1:		Line 1:
	== Changing Your Main Domain ==		== Changing Your Main Domain ==

	~~Each~~ HelioHost ~~account~~ can have up to 10 domains in total (including [[:Addon_Domains\|addon domains]], [[:Subdomains\|subdomains]], and [[:Parked_(Alias)_Domains\|aliases]]) for free. If you need more than 10 domains, ~~they~~ can ~~be added for a donation~~.		HelioHost accounts on [[:Tommy]] and [[:Johnny]] can have up to 10 domains in total (including [[Addon_Domains\|addon domains]], [[:Subdomains\|subdomains]], and [[:Parked_(Alias)_Domains\|aliases (parked domains))]] for free. [[:Morty]] accounts can also have up to 10 domains total, but if you need more than 10 domains on Morty, you can create additional Morty accounts.

	Users cannot yet change the main domain on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].		Users cannot yet change the main domain on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].

KazVee: Add details about an Account Reset now being required to swap Main and Addon domains

2025-07-05T19:26:19Z

Add details about an Account Reset now being required to swap Main and Addon domains

← Older revision		Revision as of 19:26, 5 July 2025
Line 10:		Line 10:

	Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.		Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

			== Account Reset is Required to Swap Main and Addon Domain ==

			Sometimes, users will ask to swap the main domain and an addon domain, because they prefer one domain to have its files in the 'httpdocs' folder and the other domain to have its files in a folder with the same name as the addon domain.

			HelioHost staff recommend against swapping domains in this way. It ultimately does not matter which domain is the main and which domain is the addon, in every case where a user has asked for a swap, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it.

			As a result, users who insist on swapping their main and addon domains are now required to [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] '''and download it to their local device''' before [[:FAQ#How_do_I_reset_my_hosting_account_to_start_fresh?\|requesting an account reset]] so they can set their preferred domain as the main domain during the rebuild.

			When recreating the account as part of the reset process, users can then choose which domain they want to set as the main domain.
			After the account has been recreated, users can then request an [[:Addon_Domains\|addon domain]].

	== Submit a Request to Change Your Main Domain ==		== Submit a Request to Change Your Main Domain ==

KazVee: Add info about Namecheap affiliate agreement & signup banner link

2025-01-21T20:09:12Z

Add info about Namecheap affiliate agreement & signup banner link

← Older revision		Revision as of 20:09, 21 January 2025
Line 27:		Line 27:

	== Custom Domains ==		== Custom Domains ==

			If you're in the market for a custom domain, HelioHost has an affiliate agreement with [https://heliohost.org/partners/namecheap Namecheap], so we highly recommend purchasing it from them. Once you set the nameservers to 'ns1.heliohost.org' and 'ns2.heliohost.org', we can host the website on your brand new domain for you. Click on the banner below to use our affiliate link to shop for your new domain:

			[[File:Namecheap.png\|link=https://heliohost.org/partners/namecheap]]

			{{Info\|After checking if your preferred domain name is available, there will sometimes be a Promo Code you can use at checkout, to get a very low price for the first year.}}

	== Nameservers ==		== Nameservers ==

KazVee: Add note that backups should be downloaded to user's local device

2025-01-17T19:44:57Z

Add note that backups should be downloaded to user's local device

← Older revision		Revision as of 19:44, 17 January 2025
Line 13:		Line 13:
	== Submit a Request to Change Your Main Domain ==		== Submit a Request to Change Your Main Domain ==

	{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to change your main domain.		{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] '''and download it to your local device''' before requesting to change your main domain.

	As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.

KazVee: Update to use h2 headers for better readability

2025-01-17T16:28:13Z

Update to use h2 headers for better readability

← Older revision		Revision as of 16:28, 17 January 2025
Line 1:		Line 1:
	= Changing Your Main Domain =		== Changing Your Main Domain ==

	Each HelioHost account can have up to 10 domains in total (including [[:Addon_Domains\|addon domains]], [[:Subdomains\|subdomains]], and [[:Parked_(Alias)_Domains\|aliases]]) for free. If you need more than 10 domains, they can be added for a donation.		Each HelioHost account can have up to 10 domains in total (including [[:Addon_Domains\|addon domains]], [[:Subdomains\|subdomains]], and [[:Parked_(Alias)_Domains\|aliases]]) for free. If you need more than 10 domains, they can be added for a donation.
Line 7:		Line 7:
	In the meantime, HelioHost staff will be happy to change your main domain for you.		In the meantime, HelioHost staff will be happy to change your main domain for you.

	= Before Changing Your Main Domain =		== Before Changing Your Main Domain ==

	Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.		Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

	= Submit a Request to Change Your Main Domain =		== Submit a Request to Change Your Main Domain ==

	{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to change your main domain.		{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to change your main domain.
Line 20:		Line 20:
	{{Caution\|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}		{{Caution\|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}

	To change your main domain (the location of where your visitors will navigate to), submit a request in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:		To change your main domain (the location of where your visitors will navigate to), submit a request in the [https://helionet.org/index/forum/45-customer-service/?do==add Customer Support forum] and provide the following information:
	# Your hosting account '''username'''		# Your hosting account '''username'''
	# The '''full domain name''' you want as your main domain, '''including the top-level domain (TLD)''':		# The '''full domain name''' you want as your main domain, '''including the top-level domain (TLD)''':
Line 26:		Line 26:
	#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)		#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)

	= Custom Domains =		== Custom Domains ==

	= Nameservers =		== Nameservers ==

	You will need to point your custom domain to the following nameservers:		You will need to point your custom domain to the following nameservers:
Line 35:		Line 35:
	* ns2.heliohost.org		* ns2.heliohost.org

	= DNS Records =		== DNS Records ==

	If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:		If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:
Line 41:		Line 41:
	'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''		'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''

	= Next Steps =		== Next Steps ==

	{{Info\|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your new main domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your web browser cache]].}}		{{Info\|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your new main domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your web browser cache]].}}

KazVee: Improve header structure in data loss warning section

2024-12-16T15:48:13Z

Improve header structure in data loss warning section

← Older revision		Revision as of 15:48, 16 December 2024
Line 11:		Line 11:
	Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.		Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

	= ~~Make an Account Backup~~ =		= Submit a Request to Change Your Main Domain =

	{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to change your main domain.		{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to change your main domain.
Line 17:		Line 17:
	As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.
	}}		}}

	~~= Submit a Request to Change Your Main Domain =~~

	{{Caution\|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}		{{Caution\|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}

KazVee: Update links to separate Addon / Alias / Subdomains pages

2024-12-16T15:19:50Z

Update links to separate Addon / Alias / Subdomains pages

← Older revision		Revision as of 15:19, 16 December 2024
Line 1:		Line 1:
	= Changing Your Main Domain =		= Changing Your Main Domain =

	~~{{Danger~~\|~~Changing your main domain risks file deletion~~ for ~~your current main domain~~.		Each HelioHost account can have up to 10 domains in total (including [[:Addon_Domains\|addon domains]], [[:Subdomains\|subdomains]], and [[:Parked_(Alias)_Domains\|aliases]]) for free. If you need more than 10 domains, they can be added for a donation.

	~~As mentioned~~ in ~~our~~ [[:~~Terms~~\|~~Terms of Service~~]], it ~~is not HelioHost~~'s ~~responsibility~~ to ~~keep backups of~~ your ~~data~~.		Users cannot yet change the main domain on their account themselves. We plan to add this feature in the future, but [[:ETA\|there is no ETA for when it may be implemented]].

			In the meantime, HelioHost staff will be happy to change your main domain for you.

			= Before Changing Your Main Domain =

			Before requesting to change your main domain, read up on [[:Parked_(Alias)_Domains\|parked (alias) domains]], [[:Addon_Domains\|Addon]], and [[:Subdomains\|subdomains]] as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account (with the possibility of adding more for a donation), so most of the time it's pointless to change your main domain when you can simply add the new domain as an alias.

	We strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|make a backup of your account]] before requesting to change your main domain, and that you backup your data regularly and keep it in a safe place.		= Make an Account Backup =
	}}

	~~To change~~ your main domain ~~(the location of where~~ your ~~visitors~~ will ~~navigate to)~~, you ~~will need~~ to ~~submit a request containing '''~~your ~~hosting account username''' and '''the~~ main domain ~~you want to change to''' in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum]~~.		{{Danger\|Changing your main domain means your current main domain will be deleted. Deleting a domain will delete all the files associated with it, so we strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|create an account backup]] before requesting to change your main domain.

	~~However, before requesting to change your main domain, read up on~~ [[:~~Parked_Addon_and_Sub_Domains~~\|~~Parked (Alias), Addon and Sub Domains~~]] ~~as a useful alternative to changing your main domain. You can host up to 10 domains on your one hosting account~~, ~~so most of the time~~ it's ~~pointless~~ to ~~change~~ your ~~main domain when you can simply add the new domain as an alias~~.		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.
			}}

	~~If you have read up on [[:Parked_Addon_and_Sub_Domains\|Parked (Alias), Addon and Sub Domains]] yet you prefer~~ to ~~change your main domain, then post a topic in the [https://helionet.org/index/forum/45-customer-service/?do~~=~~add Customer Support forum] and make sure you provide '''your hosting account username''' and '''the main domain you want to change to''', so the Admins can make the changes for you.~~		= Submit a Request to Change Your Main Domain =

	{{Caution\|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}		{{Caution\|Make sure the main domain you're changing to isn't already added to Plesk as an Alias or an Addon domain. Otherwise, the main domain change will fail.}}

	~~{{Info\|You~~ will ~~need~~ to ~~wait~~ '''~~up to 2 hours~~''' ~~for~~ your main domain ~~to become active~~.}}		To change your main domain (the location of where your visitors will navigate to), submit a request in the [https://helionet.org/index/forum/45-customer-service/?do=add Customer Support forum] and provide the following information:
			# Your hosting account '''username'''
			# The '''full domain name''' you want as your main domain, '''including the top-level domain (TLD)''':
			#* If you're using HelioHost's domains, specify either '''helioho.st''' or '''heliohost.us'''
			#* If you've purchased a custom domain, specify the TLD (such as '''.com''', '''.net''', etc.)

	~~If after '''a full 2 hours''', you still see a message saying 'HelioHost Account Queued', then please [[:Clear_Your_Cache\|clear your cache]].~~		= Custom Domains =

	= ~~HelioHost~~ Nameservers =		= Nameservers =

	You will need to point your ~~new~~ domain to the following nameservers:		You will need to point your custom domain to the following nameservers:

	* ns1.heliohost.org		* ns1.heliohost.org
	* ns2.heliohost.org		* ns2.heliohost.org

			= DNS Records =

			If you prefer to add A records (IPv4) or AAAA records (IPv6) to your custom domain registrar's dashboard instead of nameservers, look up the IP addresses for your server by using the steps below:

			'''Login > Plesk > Websites & Domains > [domain name] > and check at the bottom of the page.'''

			= Next Steps =

			{{Info\|Whether you are using one of HelioHost's domains or a custom domain, you will need to wait '''up to 2 hours''' for your new main domain to become fully active. If after an entire 2 hours, you still see a message saying 'HelioHost Account Queued', please [[:Clear_Your_Cache\|clear your web browser cache]].}}

KazVee at 02:49, 1 November 2024

2024-11-01T02:49:02Z

← Older revision		Revision as of 02:49, 1 November 2024
Line 18:		Line 18:
	{{Info\|You will need to wait '''up to 2 hours''' for your main domain to become active.}}		{{Info\|You will need to wait '''up to 2 hours''' for your main domain to become active.}}

	If after '''a full 2 hours''', you still see a message saying `HelioHost Account Queued`, then please [[:Clear_Your_Cache\|clear your cache]].		If after '''a full 2 hours''', you still see a message saying 'HelioHost Account Queued', then please [[:Clear_Your_Cache\|clear your cache]].

	= HelioHost Nameservers =		= HelioHost Nameservers =

KazVee: /* Changing Your Main Domain */

2024-11-01T02:08:30Z

Changing Your Main Domain

← Older revision		Revision as of 02:08, 1 November 2024
Line 5:		Line 5:
	As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.		As mentioned in our [[:Terms\|Terms of Service]], it is not HelioHost's responsibility to keep backups of your data.

	We strongly recommend you [[:~~https://wiki.brody.heliohost.org/~~Account_Backups#Making_Your_Own_Manual_Account_Backup make a backup of your account]] before requesting to change your main domain, and that you backup your data regularly and keep it in a safe place.		We strongly recommend you [[:Account_Backups#Making_Your_Own_Manual_Account_Backup\|make a backup of your account]] before requesting to change your main domain, and that you backup your data regularly and keep it in a safe place.
	}}		}}