500 Database Error - Revision history

KazVee: Use {{Template:VPSInfo}} for VPS Info

2025-08-31T18:29:22Z

Use {{Template:VPSInfo}} for VPS Info

← Older revision		Revision as of 18:29, 31 August 2025
Line 16:		Line 16:
	If you prefer to avoid this error on Johnny, you can [[:Moving_Your_Account\|move your account]] to [[:Morty\|Morty]] or [[:Tommy\|Tommy]], where MariaDB has better uptime and users generally do not experience this issue.		If you prefer to avoid this error on Johnny, you can [[:Moving_Your_Account\|move your account]] to [[:Morty\|Morty]] or [[:Tommy\|Tommy]], where MariaDB has better uptime and users generally do not experience this issue.

	Alternatively, you can ~~sign up for~~ a ~~[https://heliohost.org/vps/~~ VPS], where you control when and if MariaDB restarts. ~~We offer a range of VPS plans, starting at only $4 a month, and a 10% discount when you pay for 6 months upfront.~~		Alternatively, you can upgrade to a VPS where you control when and if MariaDB restarts. {{Template:VPSInfo}}

KazVee: Update VPS details to show starting price of $4/month

2025-08-31T17:17:29Z

Update VPS details to show starting price of $4/month

← Older revision		Revision as of 17:17, 31 August 2025
Line 16:		Line 16:
	If you prefer to avoid this error on Johnny, you can [[:Moving_Your_Account\|move your account]] to [[:Morty\|Morty]] or [[:Tommy\|Tommy]], where MariaDB has better uptime and users generally do not experience this issue.		If you prefer to avoid this error on Johnny, you can [[:Moving_Your_Account\|move your account]] to [[:Morty\|Morty]] or [[:Tommy\|Tommy]], where MariaDB has better uptime and users generally do not experience this issue.

	Alternatively, you can sign up for a [https://heliohost.org/vps/ VPS], where you control when and if MariaDB restarts. We offer a range of VPS plans and a 10% discount when you pay for 6 months upfront.		Alternatively, you can sign up for a [https://heliohost.org/vps/ VPS], where you control when and if MariaDB restarts. We offer a range of VPS plans, starting at only $4 a month, and a 10% discount when you pay for 6 months upfront.

KazVee: Add new '500 Plesk/Exception/Database Server Error' page

2025-06-27T23:17:34Z

Add new '500 Plesk/Exception/Database Server Error' page

New page

Users on the Johnny server may occasionally encounter the following error:

[[File:500_Plesk_Exception_Database_Server_Error.png]]

'''500 Plesk / Exception / Database Server Error'''<br />
'''DB query failed: "set sql_mode = ""'''<br />
'''Error code: 2002'''<br />
'''Error: SQLSTATE[HY000] [2002] No such file or directory'''

== MariaDB Daily Restarts ==

This error occurs on the Johnny server during the daily MariaDB restart, which usually happens '''around 3PM-4PM UTC'''. The downtime typically lasts only a minute or two, so the recommended action is to wait a moment and try again.

== How to Avoid 500 Plesk / Exception / Database Server Errors ==

If you prefer to avoid this error on Johnny, you can [[:Moving_Your_Account|move your account]] to [[:Morty|Morty]] or [[:Tommy|Tommy]], where MariaDB has better uptime and users generally do not experience this issue.

Alternatively, you can sign up for a [https://heliohost.org/vps/ VPS], where you control when and if MariaDB restarts. We offer a range of VPS plans and a 10% discount when you pay for 6 months upfront.